salonspy.com Reviews 

65
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Adam is absolutely fantastic to deal with. He is always at the other end of the phone, so helpful and always willing to go above and beyond. The software is brilliant, but it’s the personal service an... See more

Rated 5 out of 5 stars

My clinic has been using Salonspy for 2 years and has made a massive impact on the success of our business. When we launched the business no one knew what our service was and how we could change the... See more

Company replied

Rated 5 out of 5 stars

We’ve had a really positive experience with SalonSpy so far. Adam has been incredibly helpful and knowledgeable, and has made the whole process really straightforward. One of the things we’ve... See more

Company replied

Rated 5 out of 5 stars

Salon Spy has helped us to grow as a business The feedback from customers is essential for development and improvement. Unlike google who let unsolicited review from unverified sources you know t... See more

Company details

  1. Review Site

Written by the company

salonspy is a verified review platform for hair & beauty salons / spa's. Seamless integrations with most leading salon software systems, provides an automated review capture system.


Contact info

4.8

Excellent

TrustScore 5 out of 5

65 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(65)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company

Great company! Great staff and the whole platform is brilliant, we find it really helpful to give clients a dedicated place to leave a review that others can see, great team engagement too with the Team and Salon awards and emails. Overall, we would highly recommend Salonspy!

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Top service ,Salon Spy customer for over 10 years

I’ve used Salon Spy for over ten years, I highly recommend SS as a tool to gather data on an easy platform
I used it in staff reviews and mainly for client care information to make my business stronger
I love that the reviews can go over to Google and the AI function makes it super easy for me as I’m a busy salon owner

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

SalonSpy

SalonSpy, honestly the best review system to link to your software, effortless works alongside Salon iQ. Great communication and always moving forward with exciting new features. Thanks for helping us grow SalonSpy 🩶

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

The BEST!

We have been with Salon Spy around 2 years now ! I absolutely love what it has done for my business! I can’t thank them enough and only wish I had found them sooner!

Nikki Clifford - NJUK

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute pleasure to work with and highly effective

These guys really do understand the hair and beauty business and offer outstanding service. From onboarding to general day to day communications we can chat to real people and they're a pleasure to work with. No contracts, no small print, just an excellent platform which delivers everything we need for a UK wide chain of salons looking to manage our customer experience.

November 20, 2023
Unprompted review
salonspy.com logo

Reply from salonspy.com

Thanks Jezz, this means a lot.

We've really enjoyed working with the whole Saks HQ team & the salon owners.

Glad our system is delivering for you.

Adam

Rated 5 out of 5 stars

Salonspy is a fantastic platform

Salonspy is a fantastic platform, the information you get from the Dashboard really allows you to simply manage reviews and helps every aspect of the business

May 17, 2023
Unprompted review
salonspy.com logo

Reply from salonspy.com

Thanks so much Anya. We've loved welcoming the Francesco Group onto salonspy.

Rated 5 out of 5 stars

Highly recommend Salon Spy to any…

Highly recommend Salon Spy to any salon! Significantly increased customer retention and attracted new guests & motivates team like nothing else. Private feedback super useful tool. And Adam & team are super responsive. Thank you guys! :)
@purehairspauk

May 15, 2023
Unprompted review
salonspy.com logo

Reply from salonspy.com

Thank you so much, Angela thats really appreciated.

All the things you mentioned above are the things that sit at the top of my priority list when we plan development, so that's great to hear

Thanks for being a loyal customer for so many years.

Adam

Rated 5 out of 5 stars

Works super well!

Works super well! Really easy to use and it gives us exactly what we wanted. The dashboard is also laid out perfectly and everything feels very clean and smooth. Highly recommend.

May 12, 2023
Unprompted review
salonspy.com logo

Reply from salonspy.com

Thanks Jodie! Your results from the free trail were some of the best we've seen. I look forward to working with Optima for the foreseeable :)

Adam

Rated 5 out of 5 stars

Transformed our client reviews!

Salonspy has completely transformed the way we receive feedback on both our individual stylists and the whole salon experience. The amazing reviews have been an incredible motivator and incentive to keep our standards high, with private feedback on those with lower ratings providing an invaluable opportunity to improve and identify training needs. The campaign question allows us to monitor key upsells, whether it’s if the stylist recommended hair care, or offered colour services.

Along with connecting to google and seamlessly adding the reviews to our website showcasing verified appointments for genuine reviews, Salonspy has helped raise our profile and I’ve no doubt contributed to the increase in new clients across both GOLSON salons

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Support and information from salon spy has been fantastic. Always at the end of the phone should you have any queries. A great way to get client feedback after their visit to the salon.

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Thanks SalonSpy

Since using SalonSpy we have noticed an increase in new clients finding us through Google after reading SalonSpy reviews and asking for a specific stylist. The data that they supply has generated a real appetite amongst the team to increase their own profile through the reviews and in turn increase revenue.

November 4, 2022
Unprompted review

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