salonspy.com Reviews 

65
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Adam is absolutely fantastic to deal with. He is always at the other end of the phone, so helpful and always willing to go above and beyond. The software is brilliant, but it’s the personal service an... See more

Rated 5 out of 5 stars

My clinic has been using Salonspy for 2 years and has made a massive impact on the success of our business. When we launched the business no one knew what our service was and how we could change the... See more

Company replied

Rated 5 out of 5 stars

We’ve had a really positive experience with SalonSpy so far. Adam has been incredibly helpful and knowledgeable, and has made the whole process really straightforward. One of the things we’ve... See more

Company replied

Rated 5 out of 5 stars

Salon Spy has helped us to grow as a business The feedback from customers is essential for development and improvement. Unlike google who let unsolicited review from unverified sources you know t... See more

Company details

  1. Review Site

Written by the company

salonspy is a verified review platform for hair & beauty salons / spa's. Seamless integrations with most leading salon software systems, provides an automated review capture system.


Contact info

4.8

Excellent

TrustScore 5 out of 5

65 reviews

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No recent history of asking for reviews

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4.8

All reviews

(65)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Review Platform

I use SalonSpy as as a salon owner and a salon user. As a salon owner I find it a very important platform for our clients to give honest feedback, good or bad, this gives me a true indication of how my girls are performing; it’s also great for the girls to read how their efforts impact the clientele.

Because of the above, I always give feedback on the salons a use - I know how important it is. I find the platform easy to use, it lets me rate the salons in key areas a well as the room to go into detail. I understand the need for SalonSpy to verify who I am, so that they know I’m a genuine reviewer.

SalonSpy is a fantastic review platform, the more salons use it, the better!

April 15, 2019
Unprompted review
Rated 1 out of 5 stars

Salonspy are baised & in the pockets of premuim hairdressers

Hi - I’ve revised the review I have attempted to put on 3 times now, I hope this review satisfies the guidelines, its non-malicious, based upon fact & it deals with the service Salonspy have displayed.

Without going into detail, after having contact & dealing with Salonspys head office & Toni & Guys Hemel store, I have to argue that my 2 letters to the store IS asking for assistance albeit feedback for part of the companies framework - therefore I am qualified to pass an opinion upon this salon & its service.

I’m not here to add fuel to arguments nor do I have an agenda, I’m not here to pass of malicious reviews or cause offence, I’m here to state that this store could not offer a simple reply to my request, all I want is a reaction to this simple request. I find it quite shocking now after all this time, after numerous posts to social media etc, letters, emails, anybody would think I want blood, all I want - all I’ve ever wanted is somebody from this store to acknowledge myself & offer something, anything - if that's too much then what really is the point of having trustpilot,social media,resolver etc if the “help” doesn’t offer anything sensible???

Also I'd lastly add that why doe Salonspy insist upon ignoring me, I even offered my revised review to them, I find it amusing now that I've tried to be the bteer party here by offering an olive branhc so to speak & it still falls upon silence.

Very poor & disappointed Salonspy.

Updated notes: Yes I relaise this but I tried to get advice & help from you, Salonspy & Toni&Guy have been damn awful about the whole thing, Salonspy reviews premium hairdressers - I have used both services now & both are one a par with each other - upon research I relaised that salonspy always seems to favor premium hairdressers & it rarely shows a bad reveiws barring a few where they get an apology etc. Poor customer service allround.

Its feels like scoring a champoins league goal in getting this review published & OK'ed now, at last I'm getting some way to somebody/anybody acknowledging I even exist - remember the orignal ssaga started way back in 2018. Thank you Trustpilot - I'm sorry that I've had to jump trough hoops like a circus animal.

January 14, 2019
Unprompted review
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Reply from salonspy.com

Marko,

We didn't publish your review about T&G Hemel, because you hadn't experienced their salon services. You merely wanted to vent at them because they didn't give you feedback/a job.

We pride ourselves on publishing quality verified reviews from real salon customers after real salon appointments, our platform is not responsible for providing feedback to job applicants.

You've left many negative reviews about several different companies who didn't offer you employment. I appreciate thats its tough out there, and I sincerely hope that this shadow of negativity doesn't follow you as you apply for more jobs, because it could be off-putting to potential employers.

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