Samarajames Reviews 

Would highly recommend samara james, I have received the most perfect engagement ring ever with the great advice, help and care from the customer service team! My partner obviously doesnt know much about diamonds but with the help from the experts I am now the proud owner of the most beautiful Marilyn engagement ring which even sparkles in the dark.

Cant thank you enough, everyone has complimented the ring, even whilst out shopping!

I can't recommend Samara James enough!! My ring is absolutely beautiful! My partner said he had numerous trips to Samara James where they were incredibly helpful and even when he forgot to confirm an appointment, they still found time for him. I did need the ring a size smaller so I called up, had the packaging delivered 2 days later, posted my ring and had it back with me resized within 7 days - AMAZING SERVICE!! It came back looking brand new again! I honestly can't rate them enough. Thank you Samara James for making our engagement so special!

Both my engagement ring and wedding ring are from Samara James (and my husbands wedding ring!) the personal service is exceptional and you're always made to feel very welcome at their office.

When getting married I had my engagement ring redipped (it's white gold) and when they did this they noticed that the process had damaged the underlying gold so offered to completely remake my engagement ring (with my diamonds) free of charge and refunded the dipping cost. The customer service was prompt, professional and very efficient.

Based on the service received I wouldn't take my rings anywhere else for care.

Very poor company .
First it took two attempts to get the postage bag sent to me for a refund .. the First Lady forgot.

I was attracted to the fact I could get a FREE RESIZE should it be wrong but was never told that re sizing from size x to y means it now becomes non new condition and non reusable on their part...
all I saw on the the terms was that rings not altered by a company other than samara will be eligible for a refund.
Also that as long as it’s not custom made eg an engraving u will still have rights to a refund.

I spoke clearly to a sales representative about the fact that my engagement was very 50/50 and now I’m stuck with a ring all because it was re sized (never worn at any time)
I advised rob the sales manager that they are very clearly promoting free re sizing , a very attractive returns policy ect but no where that a re size exempts you from a refund.
The terms and conditions are extremely / conveniently very vague.

I explained that the new size makes no difference to them.. that if i returned it at size X id get a refund but now it’s size Y it can’t be re used.. I asked rob to explain this to which he couldn’t but he tried telling me that he has had government costs to pay and had to pay the finance company.

VERY VERY good at pulling u in and listening/being sympathetic to the fact the engagement may not go as planned but when unfortunately it didn’t they then didn’t want to know about the return.

Personally I’d use other company’s ..

STAY AWAY

I can't recommend Samara James highly enough. Alex was so friendly and always at hand to answer any questions I had over the weeks it took me to finally come to a decision. I never felt pushed into making a decision and it felt like Alex just wanted to help me get it right. My (now) fiancée is absolutely delighted with the ring, the final result was better than either of us could have imagined. Thanks all involved at SJ!

Full in depth review coming soon...

Update: 19/2/2019

Oh dear Claire, thank you for your usual copy/paste response to customers you accuse of damaging their rings.

It’s also quite interesting you choose to respond to my negative review, but never once replied to the numerous emails I sent your company when I copied you in on them.

You have offered to arrange, at your cost an independent inspection by the National Association of Jewellers?? I think not!

Please don’t insult me further, let’s have a read of the offer which was made by your sales manager Robert Bradley below taken from his email to me.

—
We discussed the National Association of Jewellers intermediary service (a cost of £100.00 + VAT) as an option for an independent third party inspection.
—

As I have been in contact with the NAJ today I am sure you will hear from them shortly.

Regarding your claim that from your extensive examination, we have damaged the ring and therefore are not liable to a refund.

Every jeweller we visited in Hatton Garden were not only shocked and appalled by the way we have been treated by your company but also had no question that the ring was NOT damaged, but in fact 100% put it down to a bad joint due to poor workmanship.

So as you can see, it is not only our word against yours!

So impressed with the service we've received form Samara James. We had a fantastic experience when we bought my wife's ring six years ago. They really made us both feel special and valued as a customer. Last year I asked them for an updated valuation which they sent without question or cost. This year the stone had dropped from the shank. We were able to send it back to them, they repaired the ring, cleaned it, so it looked like new and sent it back by special delivery. All at their cost. It's how customer service from any business should be. I Can't rate them highly enough, thank you.

A great experience with kind staff
I spent a long time looking for a perfect ring, while being the stereotypical guy who didn't really know what to look for, so I used the online chat feature to ask some questions and even in my vague attempts at describing what I wanted the agent was more than happy to figure it out, somehow managing to point me to two designs that perfectly met my style, I was also given info about things I didn't realise were a thing without any feel of judgement about not knowing the basics, when the order was placed, I hadn't noticed that the cut wasn't the ideal selection but I received a call checking on my choice and happily upgraded it. I was given a 15 working day time frame, on the 15th day, a Friday, I received a call telling me it was ready and would be with me at an address of my choosing before 13:00 on the Saturday, of which it was.

I never understand why the guy has to buy something the woman has been dreaming of her whole life but SamaraJames made the process less stressful so can't recommend enough at this pure finding and buying process. Review could change down the line but as it stands, I'm very happy.

This was the third engagement ring supplier I had visited, and by far the best! Harriet Wooldridge went over and above to ensure I made the right decision and the final product did not disappoint!

I set out to find the most perfect engagement and came across Samara James.
From start to finish Shan was professional, helpful and very knowledgeable. I managed to pick and choose specifications that suited my budget and also complimented the ring.
I proposed in January 2018 and my now fiancé is delighted with my choice. She has received no end of compliments such as stunning, wow, beautiful and elegant.
The ring itself was slightly too big as I guess the size but the service comes with a free resize which was handled perfectly.

I recommend Samara James to anyone whom is looking for that wow factor.
Thank you Shan and the team for being part of my special day

I was looking for an engagement ring and found Samara James online.
Their prices seemed excellent and the website was very easy to use, having said that I was slightly nervous in using an online retailer however they do have a retail outlet in Shepperton and they offer 60 day returns so I went ahead and ordered.
I received a call from Ben who was extremely knowledgeable and suggested i could enhance the ring by varying the cut slightly and that it would actually be slightly cheaper. I went ahead with Ben's suggestions and then gave him a very short timescale for delivery. He pulled out all the stops and assured me that the ring would be delivered on time.
Sure enough the ring was delivered ahead of schedule in a beautiful presentation box and looked stunning. I paid just over 10K and had a valuation of almost 20K so in terms of value it was excellent.
All in all I cannot recommend Samara James highly enough, the service was outstanding , excellent communication at every stage, highly knowledgable staff (thanks Ben!) , super quick delivery and fantastic value.