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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as appalling, rude, and unhelpful, often struggling to get issues resolved or even speak to a real person. People frequently encountered problems with products, including receiving items with defects like cracked screens or dead pixels, and experiencing product failures shortly after purchase. The process for repairs and warranty claims was often frustrating and lengthy, with some waiting weeks for assessments or repairs that ultimately didn't fix the problem. However, some customers also noted a positive user experience, praising the seamless connectivity and integration between their devices, and highlighting the quality and innovation of many products. A few other people also felt that the products were reliable and durable, with some reporting long-term satisfaction and excellent performance from their Samsung devices.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and reliability, with many expressing significant... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as the worst they have... See more

Quality

People report ambiguous experiences with quality, with many expressing significant dissatisfaction regarding... See more

Service

Consumers find service to be ambiguous, with many reporting extremely negative experiences, citing issues... See more

User experience

Reviewers mention positive feedback about user experience, with many praising the S23 Ultra as one of the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DO NOT USE Samsung Online. They sell aircon installation @$899 (more than Harvey Norman & Good Guys) but took 6wks &endless calls to arrange installer who asked many questions re power box but onl... See more

Rated 1 out of 5 stars

Someone keeps accessing my Samsung A54 5G mobile phone and spent 4hours on the phone trying to get to the bottom of it. But just got passed on to another section and this whent on until I done a fact... See more

Rated 1 out of 5 stars

Bought Samsung G5 32" monitor online from samsung. Arrived with very distracting dwad pixel. Emailed support , no reply. Phoned and enquired and had to explain and send picture, which I did , yet they... See more

Rated 1 out of 5 stars

I am still waiting for the repair of my brand new 65 inch OLED TV. I purchased the TV eight weeks ago and when it arrived it had a cracked screen inside the box. Samsung said they could not replace th... See more


2.5

Poor

TrustScore 2.5 out of 5

691 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

Overall a great experience user…

This review has been left as part of a promotion by Samsung.” Overall a great experience user friendly been using samsung for a long time and never had an issue with the hardware or software 😀 keep doing what your doing samsung !

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

This Review has been left as part of a promotion by Samsung

This Review has been left as part of a promotion by Samsung

I used to be an apple girl back in the early 2000s but one day I swapped to Samsung and found that their products were so much easier to navigate and easy to deal with if I ever had an issue it has always been delt with quickly and with no fuss or hesitation.
I really feel confident when buying Samsung products and feel they really value their customer service.
Thanks Samsung here is to many more years of great adventures with Samsung.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

I love Samsung products

I love Samsung products. They are easy to use, last for ages, don't break very often and value for money. They are the only TV we have in our home.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Samsung products are amazing

Samsung products are amazing, the information inrelation to my query could not have been any better. Oh yes it could ir is Samsung, answerred my questions professionally and was very patient which is muchly appreciated and welcomed by myself.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I have a samsung s24 phone never had…

I have a samsung s24 phone never had issues about anything about the phone or service provided i think its probebly one of the best phones ive ever had always gets regular undates and never has issue downloading them i like the fact that they have there own software a bit like iphone they always promply contact me of any suspicous activity and send a message asking if it was me it saved me being hacked a couple of times with somone trying to use my info ilegaly so i give 2 thumbs up for samsung and they do send offers for new tek witch i like

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Samsung is better

These phones are the future of technology. I bought a samsung phone about from samsung recently, and it is SO much better than Apple. Apple updates are annoying, making complicated solutions for non existent problems. Just buy from samsung.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

A bloke happy with his product 😊

I have been with samsung for approx 10 years and will never move back to apple. The features, the functionality, style, service and the simplicity of being able to connect to services has been great. I always look forward to new updates as they actually have updates with purpose. Keep on being great Samsung 👍

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Good afternoon sale service

Tried a cheaper product in-between and found Samsung is best
After sale service is good
Atleast you know someone is there to lookafter in case something goes wrong
My S25 had issue and I was given a brand new phone

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Innovation and Customer experience

This review has been left as part of a promotion by Samsung. If you want the latest and greatest that the tech world has to offer, then Samsung is where to go. Samsung products are groundbreaking when it comes to innovation. Unfortunately this means there can be setbacks at times. Samsung are always the first to call those setbacks out to ensure their customers experience and safety are of primary concern!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

ThisThis review has been left as part of a promotion by Samsung.”

This review has been left as part of a promotion by Samsung.

I've been a Samsung customer in Australia for several years now, and my overall experience has been largely positive. My journey started with a Galaxy smartphone, and I've since expanded to include a Samsung television and a tablet, creating a nice little ecosystem in my home.

The standout feature for me has always been the quality of the displays. Whether it's the vibrant screen on my phone or the stunning 4K clarity on my TV, the visual experience is consistently impressive. The integration between devices is also a huge plus, making it easy to share content and maintain a seamless flow across my tech.

On the customer service side, my interactions have been straightforward. I had a minor query about a software update which was resolved efficiently through their online support portal. The Samsung Members Community is also a helpful resource for tips and troubleshooting directly from other users.

While no company is perfect, and I've heard mixed stories from others, my personal dealings with Samsung Australia have been reliable. The products are innovative, and they have generally worked as advertised from the day I unboxed them. I feel confident in recommending their products to friends and family.

It's a brand that has earned my trust for delivering solid, forward-thinking technology.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Love my new s25

This review has been left as part of a promotion by Samsung. Getting the phone was a simple process and I really love my new s25. Really recommend

November 3, 2025
Unprompted review

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