Craig from Sanctuary personnel is definitely worth five stars Craig managed to match my husband and I to 2 dream positions in Guernsey I don’t know how he did it - but we have both landed on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sanctuary Recruitment Agency team are approachable, professional and supportive. Jess is my main point of contact, always polite, friendly and helpful. In fact all the team are great Bethany, Maria, K... See more
Company replied
Mike Bowen has been an absolute pleasure, he found me an amazing role and supported me every step of the way. I could not be more thankful for his support, great client service and professionalism. He... See more
Company replied
I have been contracted as an agency worker with Sanctuary agency, they are very supportive and always be there to provide which ever support is possible. They always paid on time, the ensure that... See more
Company replied
Company details
Written by the company
Sanctuary Personnel is one of the UK's largest health and social care recruitment agencies, but we never take our size for granted. We recognise that excellence does not come as standard in the recruitment sector. It takes constant commitment, confidence, and even bravery to do things differently. To innovate in a way that positively impacts clients, candidates, and most importantly, entire communities.
Contact info
15 Friars Street, IP1 1TD, Ipswich, United Kingdom
- 0333 7000 020
- info@sanctuarypersonnel.com
- www.sanctuarypersonnel.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The recruitment process has been really…
The recruitment process has been really smooth and precise with information presented in User friendly application forms .The consultants are very , supportive, professional and knowledgeable about the processes.
I am delighted to join the team
Thank you so much
June 23, 2026
Reply from Sanctuary Personnel
Thank you for your wonderful review! We're delighted to hear that you found the recruitment process smooth, the application forms user-friendly, and our consultants supportive, professional, and knowledgeable throughout. We're thrilled to have you joining the team and wish you every success in your new role. Thank you for your kind words!
My experience has been great with the…
My experience has been great with the agency. They have been great.
June 10, 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your review! We're delighted to hear that you've had a great experience with the agency. We appreciate your kind words and are pleased to have been able to support you.
Change to Agency role
I have recently joined Sanctuary and Alistair Guite has been great in terms of communication and sending me regular updates about jobs i might be interested in. I've now secured a role and Alistair continues to check in with me and has helped explain all of the processes to me. He is really helpful and responds very quickly, he also let's you know if he is away and who to go to when he is not available. Sanctuary and Alistair were recommended to me and I would highly recommend to any social workers out there looking to change to an agency role in the future.
June 9, 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your wonderful review! We're delighted to hear that your experience with Sanctuary has been so positive. It's fantastic to know that Alistair has provided excellent communication, regular updates, and ongoing support throughout your journey, from securing your role to helping you navigate the onboarding process. We especially appreciate your recommendation and are pleased that both Sanctuary and Alistair have lived up to the recommendation you received. Wishing you every success in your new role!
My name is Yusuf
My name is Yusuf, Although, I’m quite new with Sanctuary Personnel but I can make bold to say that it’s been wonderful working with the Company. The openness, transparency and professionalism with which the Company deals with its staff is top notch.
June 9, 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your review, Yusuf! We're really pleased to hear that your experience so far with Sanctuary Personnel has been positive and that you’ve found the team open, transparent, and professional. We’re glad to have you with us and appreciate you sharing your early impressions.
I have had a very positive experience Excellent Support and Communication
I have had a very positive experience. My consultant is always helpful, keeps me updated, and regularly checks in to make sure everything is progressing smoothlyI . He explains things clearly, lets me know if there is anything I need to do, and is always quick to respond to queries. His support and communication have been excellent throughout.
June 8, 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your lovely review! We're delighted to hear your consultant has been so helpful, proactive, and clear in their communication throughout the process. It’s great to know you’ve felt well supported and kept informed at every stage.
Excellent experience
I have had an excellent experience working with Ali at Sanctuary Personnel. From the very beginning, he has been incredibly friendly, professional, and supportive.
Ali is always available to help, responds quickly to any queries, and kept me updated throughout the recruitment process. His communication is outstanding, and he genuinely takes the time to understand what you're looking for and how best to support you.
I would highly recommend Ali and Sanctuary Personnel to anyone looking for agency work as they are responsive, reliable, and genuinely care about the people they work with. Thank you for all your support, Ali!
June 8, 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your wonderful review! We're delighted to hear that Ali has provided such friendly, professional, and supportive service throughout your recruitment journey. It's fantastic to know that his excellent communication, responsiveness, and genuine commitment to understanding your needs made such a positive difference. Your recommendation means a great deal to us, and we truly appreciate your kind words.
Alistair Guite has been an amazing…
Alistair Guite has been an amazing consultant/recruitment partner. He listens and is always available when needed. He will go above and beyond to get you the job you need. I would highly recommend him.
June 3, 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your fantastic review! We're delighted to hear that Alistair has been such a supportive and dedicated recruitment partner. It's great to know his commitment, availability, and willingness to go above and beyond have made such a positive impact. Your recommendation is greatly appreciated.
Excellent recruitment agency with a…
Excellent recruitment agency with a professional and friendly team. They kept me informed throughout the process, matched me with suitable opportunities, and provided great support from start to finish. I would highly recommend their services to anyone looking for employment.
May 22, 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your fantastic review! We're delighted to hear that our team provided professional, friendly support and kept you informed throughout the process. Your recommendation means a great deal to us.
Sanctuary Personnel is one of the best…
Sanctuary Personnel is one of the best care agencies in the UK. It's uniqueness lies in the way it caters for its staff welfare and well-being.
May 30, 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your thoughtful review! We're delighted to hear you value the focus on staff welfare and wellbeing, and we really appreciate your kind words about Sanctuary Personnel.
I have been registered with Sanctuary…
I have been registered with Sanctuary for several years and would not use anyone else. My consultant Ali is fantastic as he takes a personal interest, is funny and goes above and beyond.
June 8, 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your wonderful review! We're delighted to hear that Ali has provided such exceptional support over the years. It's fantastic to know his personal approach, dedication, and sense of humour have made such a positive impact on your experience. Your continued loyalty means a great deal to us.
Excellent support from Vinnie and…
Excellent support from Vinnie and Charley who went above and beyond
Thank you both
May 13, 2026
Reply from Sanctuary Personnel
Thank you for your wonderful review! We're delighted to hear that Vinnie and Charley went above and beyond to support you. Your kind words are greatly appreciated.
Excellent communication and experts in…
Excellent communication and experts in the market
May 18, 2026
Reply from Sanctuary Personnel
Thank you for your review! We're delighted to hear you appreciated the excellent communication and expertise from the team.
Worst experience in getting compliance
Worst experience in getting compliance. Nonchalant. You chase up things and no one gets back, you call you hardly gets through,they promise just making things up.
Proceed with caution. I wouldn't deal with them. What a waste .
May 12, 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your review! We're pleased to hear your consultant was patient and supportive throughout the process.
Great experience
Mike was very responsive and I had a job offer within a week of reaching out.
May 6, 2026
Reply from Sanctuary Personnel
Thank you for your review! We're delighted to hear that Mike was so responsive and helped you secure a job offer so quickly.
The system is simple and easy to use
May 5, 2026
Reply from Sanctuary Personnel
Thank you for your review! We're glad you found the system simple and easy to use.
Am a level 1 student in Cameroon 🇨🇲 I…
Am a level 1 student in Cameroon 🇨🇲 I have one year experience in the nursing field
May 4, 2025
Unprompted review
Reply from Sanctuary Personnel
Thanks for your review.
Speedy
Speedy , reliable and excellent communication with all involved in setting up my agency role , would definitely recommend.
April 28, 2026
Reply from Sanctuary Personnel
Thank you for your great review! We're delighted to hear you experienced speedy service, reliable support, and excellent communication throughout your agency setup—your recommendation is much appreciated.
Easy navigation the websites
April 23, 2026
Reply from Sanctuary Personnel
Thank you for your review! We're glad you found the website easy to navigate.
Reply from Sanctuary Personnel
Thank you for your review! We're glad to hear the application process was smooth.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.