Sanctuary Recruitment Agency team are approachable, professional and supportive. Jess is my main point of contact, always polite, friendly and helpful. In fact all the team are great Bethany, Maria, K... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Craig from Sanctuary personnel is definitely worth five stars Craig managed to match my husband and I to 2 dream positions in Guernsey I don’t know how he did it - but we have both landed on... See more
Company replied
Tilly at Sanctuary Personnel is one of a kind! She is professional, personable, knowledgeable and efficient, with a brilliant sense of humour that makes her so easy to talk to. Her extensive expe... See more
Company replied
Mike Bowen has been an absolute pleasure, he found me an amazing role and supported me every step of the way. I could not be more thankful for his support, great client service and professionalism. He... See more
Company replied
Company details
Written by the company
Sanctuary Personnel is one of the UK's largest health and social care recruitment agencies, but we never take our size for granted. We recognise that excellence does not come as standard in the recruitment sector. It takes constant commitment, confidence, and even bravery to do things differently. To innovate in a way that positively impacts clients, candidates, and most importantly, entire communities.
Contact info
15 Friars Street, IP1 1TD, Ipswich, United Kingdom
- 0333 7000 020
- info@sanctuarypersonnel.com
- www.sanctuarypersonnel.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Highly recommend Sanctuary- Zehnn has…
Highly recommend Sanctuary- Zehnn has been an amazing help with finding me a job and supporting me through the compliance process. Always happy to help and answer my many questions!
August 22, 2025
Unprompted review
Reply from Sanctuary Personnel
Thank you for your kind review! We're so pleased to hear that Zehnn has been such a great support throughout your job search and compliance process.
Amazing Support
I want to express my sincere gratitude for the incredible support and guidance Zehnn=, has provided me with during my ongoing search for permanent employment. He has been consistently proactive, going out of his way to identify opportunities, offer guidance and insight and connect me with the right people. In my experience Zehnn genuinely cares and is thoughtful, takes time to understand my strengths and goals, and have approached each step of the way with compassion, encouragement and professionalism. I hope to continue my journey with Zehnn until we both find the right job in the right place for me.
August 21, 2025
Unprompted review
Reply from Sanctuary Personnel
Thank you for your heartfelt review! We're delighted to hear that Zehnn’s dedication, guidance, and genuine care have made such a positive impact on your journey—wishing you every success in finding the perfect role.
Honest and hard working
Honest and hard working. Recommended for all social workers.
July 7, 2025
Unprompted review
Reply from Sanctuary Personnel
Thank you for your kind review! We're delighted you found the service honest and supportive, and we truly appreciate your recommendation to fellow social workers.
The process was soo easy and they answered all my questions
They answered all my questions and helped where help was required .
August 14, 2025
Reply from Sanctuary Personnel
Thank you for your review! We're glad our team could answer your questions and provide the help you needed.
Reply from Sanctuary Personnel
Thank you for your review! We're so pleased to hear you found the team helpful, communicative, and approachable.
My Agent Maya
My Agent Maya, has been amazing. Very supportive to me during a transition period with strong communication and guidance.
July 28, 2025
Reply from Sanctuary Personnel
Thank you for your kind words! We're delighted to hear that Maya has been so supportive and communicative during your transition.
Reply from Sanctuary Personnel
Thank you for your review! We're glad to hear you found our staff helpful and the customer service up to standard.
Do yourself a favour and avoid this…
Do yourself a favour and avoid this agency.
July 28, 2025
Unprompted review
I had the best recruitment consultant
I had the best recruitment consultant. Alex West was amazing from start to finish. Really supportive, nothing was ever too much trouble, always polite and kind, resolved any problems or issues quickly and made my first experience of agency working in health care easy, No matter stressed I was or he was.
If I needed to go back to agency work I would happily return to sanctuary if I meant I was working with Alex again.
A massive thank you for always going above and beyond
July 4, 2025
Unprompted review
Reply from Sanctuary Personnel
Thank you for your incredible review! We're so pleased to hear that Alex made your first agency experience such a positive one—his dedication and support truly make a difference, and we’ll be sure to pass along your kind words.
Maya is great 👍
I have been working with Maya now for a few years and she has always been prompt reliable and trustworthy getting me good contract contracts and working with me to ensure that I do the best within my realm of social work. I have always enjoyed working with Maya and hope to continue for years and years. Xx
July 3, 2025
Unprompted review
Reply from Sanctuary Personnel
Thank you for your lovely review! It's great to hear that Maya has consistently provided reliable support and great opportunities—here’s to many more successful years working together!
Exceptional service by Oliver
Exceptional service by Oliver. He responded promptly. Very professional in communication. I got the role I wanted. And then the rest of the team came onboard to support me. Thanks Archie and Mike. They provided quality advice and guidance.
June 12, 2025
Reply from Sanctuary Personnel
Thank you for your fantastic review! We're thrilled to hear that Oliver, along with Archie and Mike, provided exceptional support and guidance—congratulations on securing the role!
DO NOT work for this company ....they…
DO NOT work for this company ....they are not honest with either your wages or the jobs they find for you...please if you want a stress free life ...USE ANOTHER AGENCY
June 8, 2025
Unprompted review
Great service, very seamless!!!
This was my second time going locum so I returned to Sanctuary as this was who I was with back in 2015. Oliver Cooper was my agent and he was awesome, very friendly guy, got things sorted quickly if there were any issues and very transparent and gave good general advice and guidance about contracts etc. very happy customer
April 25, 2025
Unprompted review
THE EASE OF FILLING THE FORM
April 15, 2025
Unprompted review
Reply from Sanctuary Personnel
Thank you for your feedback! We're pleased to hear that you found the form easy to complete.
What a diabolical company
What a diabolical company
Phone over 20 times no reply. Chat bot kicks you off. No one in payroll replies. Reviews are bribes and fake! Please avoid this company like the plague !!
March 24, 2025
Unprompted review
I have worked via sanctuary personnel…
I have worked via sanctuary personnel for over 10 years all but 1 assignment and over the years have been extremely loyal to this agency however at the latter stage of my time with this agency my consultant became completely complacent and I was finding my own roles. When I decided to put my cv on Indeed and attract other agency's and interest having invested in sanctuary for over 10 years my agency consultant was annoyed and after explaining that social work is getting very tough and additional demands on LA'S etc impacting on social workers my consultant of over 10 years said that they would no longer be able to get me any more contracts which is ridiculous as I have several other job opportunities and this is continously not an issue and have excellent references. Given I was loyal to sanctuary personnel for over 10 years this is highly disappointing and in my view not good enough. Quite frankly its disgraceful.
February 10, 2025
Unprompted review
Reply from Sanctuary Personnel
Thank you for your review! We're glad you found the process easy and straightforward.
Too much paper work and duplicates
Too much paper work and duplicates
February 4, 2025
Unprompted review
Reply from Sanctuary Personnel
Thank you for your feedback. We understand that paperwork can be frustrating, and we’re always looking for ways to streamline the process—your comments will help us improve.
Positive experience
The process of registering with Santuary was quick and easy. The consultant sent all the relevant forms for me to complete and return electronically which was really convenient for me. I would recommend Sanctuary
January 27, 2025
Unprompted review
Reply from Sanctuary Personnel
Thank you for your kind review! We're delighted to hear that you found the registration process quick and convenient—your recommendation means a lot to us!
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