Sand And Sky Reviews 

655
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've had really good experience with the products and customer service - I just contacted them via instagram. I was a little worried because of all the reviews claiming they're a scam but I received m... See more

Rated 1 out of 5 stars

Worst customer service ever. Order never arrived and no reply after multiple attempts at contacting. Refunded me $17 for "late arrival" on a $171 order and then ghosted. DO NOT SHOP HERE

Rated 1 out of 5 stars

Rubbish service Mask dried up rock hard after one use! 3 attempts to contact always closing ticket early Mask dried up rock hard after used once only Thrown in bin Requested replacement o... See more

Company replied

Rated 1 out of 5 stars

Usually I dont write bad reviews but this time I feel really dissapointed. Made an order. Customer service kindly suggest to check my order status and after I give them my order number they cancelled... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Pharmacy

Information provided by various external sources

Packed with Australia’s most powerful botanical ingredients, Sand & Sky's multi award-winning Australian Pink Clay Mask draws out toxins, pollution and excess oils, while refining the pores, regulating sebum and reducing pigmentation. Instantly revealing smooth skin with a glow so bright you’ll need sunnies! The perfect pick-me-up for dull complexions, giving your skin the deepest cleanse and glow of its life! Giving impressive results from the first use, our Porefining Face Mask transforms skin that is plagued by enlarged pores, blackheads, unwanted oiliness or breakouts.


Contact info

2.0

Poor

TrustScore 2 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(655)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Life saver!

I was sceptic at first because my skin is very problematic, acne prone and I have to be careful about the products I put on it but Sand And Sky is a revolution! In the first place I've bought it because it's completely natural, but I've bought it again for the results! I couldn't believe at first, my pores are tighter and my acne is improving day by day. I use it 2/3 times a week but I also use it as a "last minute remedy" to heal pimples faster.

April 16, 2019
Unprompted review
Rated 5 out of 5 stars

My new best friend

The best mask for me as it tackle my big pores and acne prone skin.. After use it glows and look look less oily.

April 16, 2019
Unprompted review
Rated 5 out of 5 stars

Smooth and clearer skin with just 1 use

I love this product because it bring results after just 1 use. I normally use this product around once every 2 weeks and my skin feels smoother, tighter and visibly clear. My acne has definitely improved since using this product and I have continuously brought sand and sky for just over a year because I use this as a detox face mask as well when I'm having a girly night in! The shipping is very speedy and the customer service are always friendly and are always helpful.

April 14, 2019
Unprompted review
Rated 5 out of 5 stars

Love love LOVE LOVE LOOOOVE sand & sky…

Love love LOVE LOVE LOOOOVE sand & sky pink clay mask and the pink clay scrub! Worth every penny! Skin feels amazing & I literally couldn’t live without it now! Skin looks brighter & Cleaner and pores are clear! Thank you lady’s!! 🙌🏼 Can’t stop telling people how amazing it is!

March 16, 2019
Unprompted review
Rated 3 out of 5 stars

Nice!

I got the bundle and Unfortunately my mask had a big air pocket in it so I didn’t get a full jar of product which is a little disappointing but maybe that’s how they all come?

Other than that really nice products definitely recommend!!

March 13, 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hello!

Thanks for your feedback!

Glad to hear that you love Sand & Sky! This sure made us blush 😊

While in transit the content sometimes moves and the product sticks to the seal so when we open it, it sometimes appears that it's hollow or there's an air pocket.

We guarantee you that every jar is measured to ensure that you got what you paid for👍🏼

Big love,
Team Sand & Sky 💖

Rated 1 out of 5 stars

Avoid this product

Saw all the hype online and thought I would give it a try and I’m extremely disappointed.

I not only feel like it was a complete waste of money and didn’t make any improvements to my skin it has actually brought me out in a horrible spotty rash across my face and around my eyes. I have seen a doctor and been given cream and a course of antiobotics but I have been advised it won’t be a quick fix and will take a while to go completely.

So I’m now out of pocket, I have swollen, itchy sore skin over my face and eyes and I’m now even more self conscious about what I look like so thank you!

March 7, 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Emma,

Thank you for sharing your honest review, and we're sorry to hear that our product caused discomfort and distress to you. At Sand & Sky, we are very serious about our customer's satisfaction and we always work hard to get to the bottom of any customer complaints.

Just to let you know all kinds of reviews or feedbacks are highly respected and we thank everyone who leaves feedback or suggestion as this will help us improve our product and the service we provide to everyone. If you wish to talk about it, please drop us an email at hello@sandandsky.com with the subject line: Trustpilot Review with your order number and we'll be happy to help you and hear your thoughts!

Best regards,
Team Sand & Skyxo

Rated 5 out of 5 stars

Sand And Sky

the result is legit :) it will clean and thightens the pores plus you will have a silky soft skin after every use..religiously using Sand and Sky will have a great result..i have acne and even one usage i got an amazing result..perfect for my skin, i love it !! highly recommend

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

Best thing I've ever tried

Best thing I've ever tried! My skin has totally changed since using it, I'll be buying more once I run out, worth the money 100%, I'm so so happy I bought, having acne for 15+ years I've finally found something that works for me

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you sand and sky 💕

My face looks healthier than ever. I've tried many products but they didn't work well on me since I'm having a terribly sensitive skin but yours are truly amazing. ❤️

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

Fresh face

I have gotten so many compliments on my skin after using this product! It’s difficult for me to find face masks because I have such sensitive skin, but this mask doesn’t irritate my skin at all. I really enjoy this product and would highly recommend it!

March 4, 2019
Unprompted review
Rated 5 out of 5 stars

One of the favourite product

I remember when I first try out sand & sky purfiying mask, it feels quite irritating to the ski,n, BUT, the results are really good. You can feel your skin really feeling refresh.

March 4, 2019
Unprompted review
Rated 5 out of 5 stars

This stuff is amazing

This stuff is amazing. I have troublesome skin, even now I’m in my forties. Breakouts, acne, blackheads, enlarged pores, the works. Sand and Sky has really helped my skin tone and is gentle enough to use and not dry out the skin. Sometimes, instead of using a whole face mask, I’ll pop a dab on individual spots as needed. Works wonders overnight!! I’ll definitely be buying more!

March 4, 2019
Unprompted review
Rated 1 out of 5 stars

Toxic and Dishonest!

Wow!

Did you know that their pink clay mask DOESN'T have any pink clay at all!!
They use white clay(it's cheaper) with a red oxide cosmetic powder(synthetic) to achieve the pink colour!

They say zero nasties but look at the ingredient BENZYL ALCOHOL. Classed as toxic or harmful in EWG's website and restricted in some countries!!!

LIMONENE - Classified as a moderate health concern for humans and wildlife.

Next Ingredient - PARFUM - Probably the worst of all!!!

A cocktail of synthetic ingredients which can include phthalates and other dangerous chemicals to make the scent of a product.
EWG rated Parfum/fragrance on labels as 8/10 as a human health hazard. 1 being good and 10 being horrible.
When i say horrible im talking;
Known human immune system toxicant or allergen,
Possible human respiratory toxicant,
Wildlife and environmental toxicity,
Possible human carcinogen,
Human respiratory irritant - moderate evidence.

And the list goes on but over 6500 studies can't be wrong.

So not only is this product causing harm to yourself but your also causing harm to the environment and wildlife!
That's just not cool!

It's always important to read the ingredient labels first and not trust all these social media celebrities poisoning themselves and the environment in the name of greed and vanity.

Just thought everyone should know they're being lied to at the expense of your health and the health of the environment.

Can't say much about there customer service as i purchased the product in Myer but even if it's great, their dishonesty in other areas doesn't give me hope.

Have a nice day!

March 3, 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Joe!

Thanks for your message and for taking the time to read our ingredients list.

Our product does contain a small amount of preservatives to ensure the freshness of the mask and no bacteria will grow on it. We made sure that our product ingredients are within the FDA limit. Benzyl Alcohol is alcohol permitted by the FDA to be used in concentrations up to 5% in skincare, we use 0.50%. It’s one of the least sensitizing preservatives in use. It can pose a risk of sensitivity when used in high amounts, but is considered safe in cosmetics. Any cream based product that doesn't contain a preservative is not considered safe and should not be used.

We made sure that the ingredients that we use are safe and we make sure that it undergoes stability testing(not animal testing) before it reaches our consumers.

Any questions on our ingredients, you can always reach us at hello@sandandsky.com or you can go to our website and chat with one of our friendly customer service agents.

Thank you and have a great day ahead!

Regards,
Team Sand & Sky

Rated 1 out of 5 stars

Why the hype?

I didn’t understand what the hype is all about. I’ve used the whole pot of product and haven’t seen any results despite the amazing transformations I bought into on social media. I still get a lot of push marketing from Sand and Sky and I’m really confused as to why the reviews / transformations are so amazing. It’s very expensive for a small amount of product (I was surprised how little there is) and the effects are minimal. I personally would not recommend.

March 2, 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Tam Wills,

Thanks for your feedback and we're sorry if your results are different from our other customer. Everyone’s skin is unique. There is no guarantee as to when a result can be easily seen. Some see immediate result some takes or some don't realise that there are changes with their skin. We would like to understand you more and maybe we can share some tips on how to achieve that Sand & Sky glow. If you have time please drop us an email at hello@sandandsky.com.

Have a great day ahead!

Regards,
Team Sand & Sky

Rated 5 out of 5 stars

The most amazing product!

For years I’ve been searching for a product that would make my skin better and I’ve finally found it! I rarely have break outs now and the overall look of my skin has improved so much since I started using it. Thank you Sand and Sky!

February 26, 2019
Unprompted review
Rated 5 out of 5 stars

Best face mask EVER!!

The product smells amazing. My skin has never felt more fresh firm cleansed bright and toned after using any other mask. You see results after the first use. This product is 100% worth the money. Add it to your normal skin care routine twice a week.

February 12, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look