Sandicliffe Reviews 

2,302
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and dealership team for being exceptionally helpful, friendly, and professional throughout the entire car buying journey. Many individuals highlight that salespeople take ample time to understand their specific needs without applying any pressure, making the overall purchase highly enjoyable. However, some people mentioned significant difficulties regarding communication, stating that telephone messages and promised callbacks are frequently ignored by various departments. Some reviewers were not happy with the after-sales support, reporting ongoing frustration with severely delayed repairs and vehicles returning with recurring mechanical problems.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful, professional, and... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising staff members for providing... See more

Product

People report ambiguous experiences with product, as many reviewers share a fantastic satisfaction with their... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising attentive staff who take time... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, hassle-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This 5 star is for MARIA SARNO the fantastic MOTABILITY SPECIALIST @the Nottingham FordStore. She is a shining example to be followed in how to be a top class sales executive. Professional, prompt wit... See more

Company replied

Rated 5 out of 5 stars

From the first telephone call to picking up the car, the service, in the person of Jack Browne was exemplary. He took as long as I needed to understand both the finances and the technicalities and the... See more

Rated 5 out of 5 stars

We called into the Nottingham branch to look for a new car Chris Jackson showed us around & found us our perfect car Chris helped us with everything He was friendly, approachable, helpful & just... See more

Company replied

Rated 5 out of 5 stars

Easy, straightforward transaction in a clean warm showroom. Richard was very easy to communicate with. We have actually enjoyed the experience of buying our new car from Sandicliffe. The complimenta... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Sandicliffe was formed on Nottingham Road, Stapleford in 1948, starting out as a small garage and workshop where our founding members, Richard Woodhouse and Henry Barton, worked tireless hours to service and repair the cars of Stapleford. 70+ years later, Sandicliffe has expanded to an award-winning motor group, managed under the same family values as it was in 1948. Since then the company has become one of the East Midlands’ most trusted and recognised brands. The company has now grown to 7 locations across the East Midlands including Nottingham, Leicester, Loughborough and Lincoln. From these locations we represent Ford, MG, Mazda, BYD, Xpeng, GWM and Maxus and offer new as well as used car and van sales, servicing and repairs, MOTs, parts. accident repair/ bodyshop services and Fleet. We are still run and managed today as a family business, Sandicliffe has achieved countless awards including Best Customer Care, Best Customer Offers, Best Marketing and Most Environmentally Aware.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 76% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(2,302)

301 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks Richards

Thanks Richards, I very happy with my mg hs and thought the service was excellent

February 7, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for your message. We are really pleased to hear you’re happy with your MG HS and that you found the service excellent. We appreciate your feedback!

Rated 5 out of 5 stars

Good friendly helpful staff

Good friendly helpful staff
Good friendly helpful staff. Tom was great. Helped me find the perfect car. Mg zs trophy!

December 27, 2025
Unprompted review
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Reply from Sandicliffe

Thank you for your feedback. We are glad to hear you found the team friendly and helpful, and it’s great to know Tom helped you find the car. We really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Shocking service

We have been using this dealership for 3 years (not by choice). Our first car was purchased on PCP (usual pcp terms were explained to us) this was 3 years ago..2 years in we decided to try to upgrade and get a newer model, when we tried to arrange this we were informed our car was purchased on a fixed term loan agreement! We needed to pay the remaining balance of the loan off before we could do anything, thankfully after threatening legal action Sandiacre agreed to fix this and provide us with a new regular PCP for a new vehicle. New said vehicle was due for its first service and we got a call saying we could upgrade for the same price....2 hours spent today, told at the beginning it will be almost identical to the monthly payment you have now...end figure was £200 per month more, fair enough...the sales lad Arron lied and said he never said it would be identical figures...we will not be returning, the showroom floor was dangerously slippy and we witnessed 1 person fall face first to the floor....the whole experience has made me think of sleezy car salesmen

February 6, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for taking the time to share your feedback, we are very sorry to hear about the experience you’ve described. This is certainly not the level of service we aim to provide. Please could you contact us directly on customerfeedback@sandicliffe.co.uk so we can discuss this further and look into this for you. We want to understand what went wrong and ensure we address the issues raised.
Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Purchasing a car from Sandicliffe Leicester

Having made a purchase from Sandicliffe Leicester, I have nothing but praise for the manner in which the staff conducted themselves. No pressure was applied by them, they allowed time to think over decisions.

In particular I'd like to mention Mr James Longfield, a font of knowledge, who provided excellent information and guidance, but allowed my wife and I to make our decision in our own time.

A thoroughly professional and enjoyable experience.

Thank you


January 31, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for your wonderful feedback. We are delighted to hear that your experience at Sandicliffe Leicester was pressure‑free and that you felt supported throughout your decision‑making process.
We really appreciate you taking the time to share your experience, and we’re glad it was an enjoyable one!

Rated 5 out of 5 stars

Thank you to Rob Battrick and Shafiq…

Thank you to Rob Battrick and Shafiq Rehman at Sandicliffe Nottingham MG branch, Their attention and help was outstanding during my recent visit , also to Kyle at Service reception for your advice and guidence. It was a great pleasure to visit your Branch and will centainly recommend you to my family & friends. WELL DONE !!!

February 5, 2026
Unprompted review
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Reply from Sandicliffe

Thank you so much for your lovely feedback! We’re really pleased to hear that Rob, Shafiq and Kyle were able to make your visit such a positive experience. Your recommendation means a lot to the whole team. We look forward to welcoming you back again in the future!

Rated 5 out of 5 stars

Excellent customer service

My partner & I visited the Ford Sandicliffe site in Nottingham with the initial intention of viewing only. We had narrowed down to a couple of vehicles so went in with an open mind. We had both spotted a very nice Ford Focus ST in the “mean green” colour option so decided to enquire further on this car. We were greeted by a sales member there called Errol who we found was highly knowledgeable with all queries we had regarding the vehicle. We then opted for a test drive which was very straightforward.
Both my partner & I knew after the test drive that this was definitely the vehicle we were looking for. We then both asked for further details regarding the car & ran through various payment options which were tailored to us. One thing that I would like to highlight in my review of our journey was that at no point were we pressured into any sales decisions at all. We were made to feel extremely welcome every step of the way.
I have never purchased a vehicle from here before but I fully recommend anyone looking to & I will certainly return when the time comes to change my vehicle in future.
I would like to pass on a huge thanks to both Errol & Ranj who made us very welcome in making our decision. Thanks guys! You are both a huge credit to the team!

February 4, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for sharing such a lovely review. We’re delighted that you and your partner had a great experience at our Nottingham site and that the Focus ST was the perfect fit. It’s great to hear that Errol and Ranj made you feel welcome, supported, and never pressured.
We appreciate your recommendation and hope you enjoy your new car. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Professional Service

Jack was very helpful and friendly during the whole process. The service we received in buying and selling was efficient and professional. This was the third new car we have purchased from Sandicliffe Nottingham and we would be happy to recommend the dealership to others.

February 4, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for taking the time to share your feedback. It great to hear that Jack was helpful and friendly throughout, and that both the buying and selling processes felt efficient and professional for you.
We appreciate your recommendation and look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Great customer service from Shaf

I had a great experience at Sandicliffe MG Nottingham thanks to Shaf. He was attentive, professional, and provided excellent customer service throughout the entire process. He took the time to listen, answered all my questions clearly, and made everything feel easy and stress-free. It’s refreshing to deal with someone who genuinely cares about the customer experience. I’d highly recommend asking for Shaf if you’re visiting Sandicliffe MG.

Carlos

January 28, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for your wonderful feedback. We’re glad to hear Shaf provided excellent service and made your experience at Sandicliffe MG Nottingham smooth and stress-free. Your recommendation is greatly appreciated.

Rated 5 out of 5 stars

Good friendly helpful staff

Good friendly helpful staff. Richard was great. Helped me find the perfect car. Mg3 trophy!

February 3, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for the great review! We're so glad to hear our team looked after you and that Richard helped you find your perfect car.

Rated 5 out of 5 stars

Very pleased

Easy, straightforward transaction in a clean warm showroom. Richard was very easy to communicate with. We have actually enjoyed the experience of buying our new car from Sandicliffe.
The complimentary tea's were lovely and not from a machine!
We can recommend this particular dealership on our experience of the whole process of buying a car. Also for the amount of 2nd hand cars they have in stock made finding a car easier. We wasted time trawling around quite a few garages before coming here!!

February 3, 2026
Unprompted review
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Reply from Sandicliffe

Thank you so much for sharing this lovely review! We’re delighted to hear that your visit to our clean, warm showroom made the buying experience enjoyable.
We’re also pleased you enjoyed the complimentary teas!
Your recommendation truly means a lot to us.
Thank you again for choosing Sandicliffe — we hope you enjoy your new car!

Rated 5 out of 5 stars

A great honest company

I found Sandicliffe Leicester a fantastic company to buy from. From our first enquiry to drive away (James Longfield) our salesman made our purchase very easy and smooth. He answered all our questions very calmly and could not have done any more for us. We were given a very good part exchange on our Fiesta and would buy again from them if we ever go back in the market. A big thumbs up to James and Sandicliffe!

January 30, 2026
Unprompted review
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Reply from Sandicliffe

Thank you so much for taking the time to leave this wonderful review! We’re delighted to hear that your experience at Sandicliffe Leicester was smooth and enjoyable from start to finish.
James will be thrilled to know his calm approach, clear communication, and support made such a positive difference in your purchase. We’re also pleased you were happy with the part‑exchange offer on your Fiesta. Thanks again!

Rated 5 out of 5 stars

Ranj & Monique absolutely fantastic

Ranj & Monique absolutely fantastic
I must admit this has been an very honest sale really helpful and put our needs first
Would definitely recommend this branch and staff

January 29, 2026
Unprompted review
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Reply from Sandicliffe

Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with Ranj and Monique.

Rated 5 out of 5 stars

Richard provided an excellent service…

Richard provided an excellent service and was extremely accommodating

January 29, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for your great feedback! We’re happy to hear that Richard provided excellent service and was able to accommodate your needs so well. We appreciate you taking the time to share your experience and hope to support you again in the future.

Rated 5 out of 5 stars

Dionne was fabulous!

Dionne Leigh was fabulous! She made it such an easy and pressure-free experience. She gave us all the information we needed to make the right decision and we couldn't be more happy!

January 29, 2026
Unprompted review
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Reply from Sandicliffe

Thank you so much for your lovely feedback! We’re delighted to hear that Dionne Leigh made your experience easy, pressure-free, and fully informed.

Rated 5 out of 5 stars

I am very happy with the service…

I am very happy with the service provided. I would highly recommend Sandicliffe.

January 29, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for your feedback! We’re glad you were happy with the service and appreciate your recommendation.

Rated 5 out of 5 stars

Professional, smooth, and reassuring car-buying experience

I had a very positive experience with Sandicliffe, particularly thanks to Jack Browne who handled my vehicle purchase. From the initial viewing through to collection, he was professional, approachable, and transparent throughout the process. He took the time to explain everything clearly, addressed questions promptly, and ensured the car was prepared properly before handover. The overall experience felt well-organised and customer-focused, which made the process smooth and stress-free.

January 20, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for your feedback. We’re really pleased to hear that Jack made your vehicle purchase smooth and straightforward. Your comments have been shared with him and the team. If you need anything further, we’re always here to help.

Rated 5 out of 5 stars

Highly recommended

Normally I'm not big on leaving reviews. That said I felt the need to write one for my experience at Sandicliffe at Loughborough.
I was greeted by Dionne when entering the showroom, who was very informative and helpful, made my purchase easy.
I could not recommend them enough

January 22, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for taking the time to share your review. We’re delighted to hear that Dionne made your visit and purchase experience so easy and helpful. Your recommendation means a great deal to us, and we truly appreciate it.

Rated 5 out of 5 stars

Dionne was very helpful in arranging…

Dionne was very helpful in arranging test drive, discussing options and getting the car set up and ready for collection in only a few days.

January 26, 2026
Unprompted review
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Reply from Sandicliffe

Thank you for your feedback. We’re really pleased to hear that Dionne was so helpful in arranging your test drive and getting everything ready so quickly for collection. Your comments are very much appreciated and will be shared with her.

Rated 1 out of 5 stars

Poor After Sale Service I have your money now.

My review is regarding the after sale service you get, I picked up a car I bought from Sandicliffe Lincoln on Friday 16th of January on the day of collection I was promised £10 of fuel and a full battery charge the battery was not fully charged and we had to wait for the fuel to be done.
On the journey home after paying for all the add ons the paint and upholstery and tyre options ,I noticed a crack in the plastic trim of the gear shift which should have been noticed when they did all those. I immediately rang the garage from the car and was asked to send pictures which I did on the same day.I sent another email asking what is happening with that to the salesman again and still have no answer.
But they have phoned me about Gap insurance.
All I can say I am sad now that I chose that garage for my car purchase.

January 16, 2026
Unprompted review
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Reply from Sandicliffe

Hi, please contact us on customerfeedback@sandicliffe.co.uk with your details and we can get this sorted for you. Many thanks

Rated 5 out of 5 stars

Dionne has been out of this world

Dionne has been out of this world, amazing service from start to finish! Thank you so much.

January 24, 2026
Unprompted review
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Reply from Sandicliffe

Hi Eli, thank you for taking the time to leave us a great review!

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