Lovely engineer Jon came to service my saniflo unit today and I can honestly say that I would have no hesitation in highly recommending this young man Polite, courteous and very helpful and knowled... See more
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With over 20 years in the industry, our team of expert engineers have an abundance of experience providing quality Saniflo solutions to homeowners and commercial properties. From repairs and installations to specialist servicing and maintenance, Saniflo Specialists provide expert nationwide support for macerators and pumping systems. For ongoing peace of mind, Macerator Cover helps customers save up to 35% on annual servicing with priority support and exclusive member benefits from just £19.99 pcm. This is why we strive to offer all our customers same or next day availability to fix any problems you are experiencing and we aim to get your macerator back up and running within an hour.
2 Chancery Place, Millstone Lane, LE1 5JN, Leicester, United Kingdom, United Kingdom
No recent history of asking for reviews
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Replied to 37% of negative reviews
Typically replies within 2 weeks
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Called the team late evening, and was issued with an appointment promptly the following day. Engineer Craig attended, he was professional & polite, and fixed my saniflow toilet issue. Thank you.

Reply from Saniflo Specialists
Great service. Turned up on time and did a great job. Highly recommend this company. Very nice to deal with too.

Reply from Saniflo Specialists
We were charged £395 for a Saniflo expert to replace a Saniflo (took under 1h) but the job wasn't completed according to the instructions. We were left with the connecting pipe kinked against the macerator and when we ask head office for a rectification they said it was a separate job. So, we ended up calling another plumber to fix this otherwise the macerator motor would have burnt.
I have added a second star because the response time was really good and the engineer came promptly to the site.

Reply from Saniflo Specialists
Excellent and professional service from both Olivia (office) and Jordan who came out first thing B/H weekend and job done in 45 minutes without any “oohs & aaghs”
Highly recommend

Reply from Saniflo Specialists
From the start , very approachable & excellent service, came out the same day, text us with a time slot & plumber polite, sorted our problem.thank you

Reply from Saniflo Specialists
We recently moved into a property with a macerator which was in urgent need of a service. I telephoned SS and explained the situation and they couldn’t have been more helpful. They arranged for one of their engineers to visit in a couple of days. Having disconnected the unit he gave us an initial report and showed us what he had discovered and our options ie service, cleanse or renew. As we had no idea how old the unit was or whether it had actually been serviced previously, we opted for a new unit. This was installed immediately with no second visit required. The whole process took less than 2 hours. We cannot fault the engineer who was extremely knowledgeable and answered all of the questions we had politely and clearly. He was an extremely clean worker and left no mess. We were very impressed with the level of service provided and would not hesitate to use them again or recommend them to anyone else.

Reply from Saniflo Specialists
Peter successfully cleared our blocked Saniflo toilet unit. He arrived within the 2 hour time slot and sent a message 15mins beforehand. Peter was professional in his work, gave good advice and sanitised the area once he’d finished. I would highly recommend him.

Reply from Saniflo Specialists
Great experience with the Saniflo team and the plumber, Peter was excellent. He took the time to explain the issue and how to maintain our unit moving forward. Clean and tidy also. Many thanks!

Reply from Saniflo Specialists
Same day service, timely, informative and great customer service on phone and onsite. Would recommend

Reply from Saniflo Specialists
Really good job. Very impressed with Craig who was very professional.

Reply from Saniflo Specialists
Jordan arrived promptly to fix our macerator. He quickly identified the problem and removed what had blocked the mechanism.
He was very informative and answered all our questions as we have no previous experience of macerators.
I would happily recommend Saniflo Specialists to other householders.

Reply from Saniflo Specialists
The plumber, Jordan, was on time and finished the job without any fuss. He was efficient, polite and knowledgeable. Did a great job and cleaned up afterwards.

Reply from Saniflo Specialists
Very happy with the service from this company. Jordan was able to come the next day and although there was no issue with the sanivite he identified the leak coming from elsewhere.
I found the receptionist Olivia and Jordan the engineer to be friendly and professional. Great experience all round.

Reply from Saniflo Specialists

Reply from Saniflo Specialists
The saniflo flow engineer called today, he was very efficient and helpful, I would highly recommend this company,

Reply from Saniflo Specialists
Super star Jordan visited us due to our toilet hose popping off (water everywhere). Saniflo were super efficient with communications and scheduling! Lovely character Jordan had a lovely can do attitude, nothing an issue, polite, hard working and friendly. Was a pleasure cant fault. Thank you! Five stars from us.

Reply from Saniflo Specialists
Receptionist Olivia was very efficient clear and responsive in setting up the appointment. The accuracy of the appointment time was better than expected.
Paul the engineer did a very good job. He was knowledgeable, polite and had good communication skills fully explaining what he was doing. Completed the installation in an hour. Was very tidy and cleaned up any mess.
Overall a very good experience.

Reply from Saniflo Specialists
Excellent service from start to finish. Engineer arrive on time completed his job and tidied up after the work was done.

Reply from Saniflo Specialists
Great service. We had a broken macerator in one of our flats, Andy came out the same day and we had a new one fitted the next day. We did have to pay a deposit for the new macerator but I have no problem with that as we are new customers.

Reply from Saniflo Specialists
Excellent service on the phone and in person. Very personable knowledgeable polite young man, who explained the problem and how he had sorted out. Bathroom left very clean

Reply from Saniflo Specialists
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