Saniflo Specialists Reviews 

266
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally polite, knowledgeable, and efficient when handling home appointments. Consumers also deeply appreciate the prompt scheduling, clear communication, and thorough advice provided regarding ongoing system maintenance and repairs. People often note that work areas are left extremely clean and tidy once the job is completely finished. Some reviewers were not happy with high pricing structures and unexpected extra costs charged for parts or visits. A few people also mentioned experiencing communication delays, poor scheduling, or unresolved problems during specific service calls.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that the engineers are consistently polite,... See more

Service

Users describe positive interactions with service, highlighting punctual and professional engineers who... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, noting both exceptional support and notable... See more

Price

Consumers find price to be negative and consistently report frustration with excessive charges and unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely engineer Jon came to service my saniflo unit today and I can honestly say that I would have no hesitation in highly recommending this young man Polite, courteous and very helpful and knowled... See more

Company replied

Rated 5 out of 5 stars

Really quick to send an engineer out to sort the issue. Easy to sort with Olivia. Craig the engineer arrived within specified time scale. Really polite and efficient, very helpful. Extremely nice... See more

Company replied

Rated 5 out of 5 stars

After calling almost every local plumber and being told they didn’t service macerator units I finally found Saniflo Specialists and I am so pleased that I did. Olivia arranged my time slot and Craig a... See more

Company replied

Rated 5 out of 5 stars

A very professional outfit. Olivia dealt with my call and got an engineer out to us for the date and time slot we needed. The engineer (Jordan Hughes) got in touch when he was on his way and waited pa... See more

Company replied


Company details

  1. Plumber

Written by the company

With over 20 years in the industry, our team of expert engineers have an abundance of experience providing quality Saniflo solutions to homeowners and commercial properties. From repairs and installations to specialist servicing and maintenance, Saniflo Specialists provide expert nationwide support for macerators and pumping systems. For ongoing peace of mind, Macerator Cover helps customers save up to 35% on annual servicing with priority support and exclusive member benefits from just £19.99 pcm. This is why we strive to offer all our customers same or next day availability to fix any problems you are experiencing and we aim to get your macerator back up and running within an hour.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(266)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Jordan did a fantastic job today

Jordan did a fantastic job today, not only did he replace a very old Saniflo Unit but spotted and repaired a small water leak and replaced the flush valve in the cistern which wasn’t working efficiently. He was pleasant and hard working throughout the visit.

February 4, 2025
Unprompted review
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Reply from Saniflo Specialists

Thanks for your review! We're glad Jordan could go the extra mile for you. Let us know if you ever need anything else! - Olivia

Rated 5 out of 5 stars

Excellent service

Just had a replacement unit fitted by Jordan. Very efficient, neat and tidy worker, only took a short time to fit, took time to explain all necessary information. Would highly recommend. Good company and Jordan is an excellent ambassador for them.

February 3, 2025
Unprompted review
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Reply from Saniflo Specialists

Thank you for your kind words! We're thrilled to hear that Jordan provided such excellent service. We’ll be sure to pass along your compliments. If you ever need anything, we’re here to help! - Olivia

Rated 5 out of 5 stars

Craig arrived on time and was very…

Craig arrived on time and was very knowledgeable he explained everything to me in great detail and answered all my questions would highly recommend.

Vikki Gibbs

January 29, 2025
Unprompted review
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Reply from Saniflo Specialists

Thank you for your kind words! We're glad Craig provided excellent service and clear explanations. We appreciate your recommendation! - Olivia

Rated 1 out of 5 stars

Very bad experience, get a second opinion before proceeding with any works with them.

Our experience with Saniflo Specialists was very disappointing. While we were abroad, a blocked Saniflo at our property required urgent attention. Jordan from the company attended and, after a brief investigation, declared the system completely non-repairable, recommending a full replacement costing over £1,000. Alarmingly, he didn’t reassemble the system to properly test it after removing the blockage. Instead, he insisted there was no point in keeping the old unit and insisted we did not need the old saniflo and wanted to take it with him — without us agreeing on how we wanted to proceed.

Despite this, we were pressured daily by the company for immediate payment for the call out, but we were holding off as we had concerns and wanted to review the situation and report. Upon returning to the property, we discovered that the toilet hadn’t been reassembled, and blue gloves had been carelessly left inside the unit. After removing the remaining blockage and reassembling the system ourselves, the Saniflo worked perfectly.

We contacted Olivia to ask why the engineer deemed the system beyond repair when we managed to fix it ourselves. She said she will speak to the engineer and get back to us — but we’ve heard nothing since.

Our experience raises serious concerns about the accuracy of their assessments and the push for unnecessary costly replacements. Caution is advised when dealing with this company.

January 6, 2025
Unprompted review
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Reply from Saniflo Specialists

We’re sorry to hear about your experience and appreciate your feedback. Our goal is always to provide honest assessments and quality service. Recommendations for a replacement are based on the economic viability of a unit's age, condition and service history. We attempted to reach you on the contact number, but we have not yet received a response. Please contact our office to discuss this further - Olivia

Rated 5 out of 5 stars

Professional service

Jordan was really friendly, efficient, polite, professional and helpful. He explained clearly what was required and reassured us that all would be working again soon. He also advised on the importance of regular services and maintenance.

January 24, 2025
Unprompted review
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Reply from Saniflo Specialists

Thank you for your wonderful feedback! We're glad Jordan provided such great service and helpful advice. If you ever need anything, we're here to help! - Olivia

Rated 5 out of 5 stars

First class service…

Can't speak highly enough of the engineer who called today to sort out my Saniflow problem. We'll mannered, friendly, efficient and explained everything he had done.

January 7, 2025
Unprompted review
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Reply from Saniflo Specialists

Thank you for the fantastic feedback! We're thrilled to hear our engineer provided such excellent service. - Olivia

Rated 5 out of 5 stars

Fast

Fast, informative and friendly, also pretty good with sorting my Sanivite out.

January 7, 2025
Unprompted review
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Reply from Saniflo Specialists

Thank you for your kind words! We're glad we could help with your Sanivite quickly and efficiently. - Olivia

Rated 5 out of 5 stars

Excellent service efficient from the…

Excellent service efficient from the start. The engineer was a delight did a great job. Explained everything he had done.

December 20, 2024
Unprompted review
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Reply from Saniflo Specialists

Thank you for your kind words! We're glad you had a great experience and appreciated the engineer's work and explanations. - Olivia

Rated 5 out of 5 stars

Exceptional work from you engineer…

Exceptional work from you engineer Ethan, was in the house, dealt with the matter sufficiently and went above and beyond to assist and explain what to do in future. Additionally had numerous people for various companies enter the house and do leave a mess, but Ethan kept every clean and tidy and any mess made was rectified there and then. Great work many thanks

December 20, 2024
Unprompted review
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Reply from Saniflo Specialists

Thank you for the wonderful feedback! We're delighted Ethan provided exceptional service and left everything spotless. We’ll be sure to share your kind words with him! - Olivia

Rated 5 out of 5 stars

Jordan was absolutely fantastic

Jordan was absolutely fantastic , as part of the service plan , he came within the hour to fix a block and service the unit , all fixed within 2 hours.. super life saver at a such a busy time of the year … highly recommended

December 19, 2024
Unprompted review
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Reply from Saniflo Specialists

Thank you for your kind words! We're thrilled Jordan could assist you so quickly and effectively. Your recommendation means a lot to us! - Olivia

Rated 5 out of 5 stars

Excellent service

From the first contact with Olivia to Jordan the engineer the whole experience was superb. Once booking was confirmed I was kept informed via txt . Jordan was quick efficient and professional. Went through the invoice and the pictures he had taken of the process. Highly recommended

December 19, 2024
Unprompted review
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Reply from Saniflo Specialists

Thank you for your kind words! We're thrilled you had a great experience with me and Jordan. We appreciate your recommendation! - Olivia

Rated 5 out of 5 stars

Great Service

Had Saniflow specialists in today to an electrical fault with my macerator. After phoning yesterday, I was worried that I would be without the use of it all weekend. Thanks to Olivia for sorting it with the engineer Craig to come the next day. He started earlier than normal just to get the job done. He arrived at the time he said would, was polite ,and friendly and gad it working in no time . Great service .

December 13, 2024
Unprompted review
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Reply from Saniflo Specialists

Thank you for your kind words! I'm glad Craig could help get your macerator fixed quickly. We appreciate your feedback and are always here to provide great service! - Olivia

Rated 5 out of 5 stars

Easy to book .Kept informed as to…

Easy to book .Kept informed as to progress.Sensible price and excellent service.

December 10, 2024
Unprompted review
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Reply from Saniflo Specialists

Thank you for your feedback! We're glad you found the process easy and the service excellent. We appreciate your support! - Olivia

Rated 5 out of 5 stars

Service from booking to repair was…

Service from booking to repair was great. Jordan was really friendly and sorted the problem really quickly - thank you!

December 10, 2024
Unprompted review
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Reply from Saniflo Specialists

Thank you for your feedback! We're glad Jordan could help quickly and make the experience great for you. - Olivia

Rated 5 out of 5 stars

The engineer was polite and efficient.

The engineer was polite, efficient and a clean worker. He explained all of the options open to me. So I'm very pleased with the outcome and the service delivered.
Many thanks Elaine Adams

December 9, 2024
Unprompted review
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Reply from Saniflo Specialists

Thanks for the feedback, Elaine! We're really pleased that you enjoyed the best experience. If you ever need anything in the future, let us know. Olivia

Rated 5 out of 5 stars

Friendly service

Jordan was super friendly and efficient, quick and job done perfectly! If only all plumbers were this friendly!

December 2, 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your feedback! We're glad Jordan provided friendly and efficient service. - Olivia

Rated 5 out of 5 stars

The experience with the engineer Jorrdan…

The experience with the engineer Jordan was brilliant, friendly and very knowledgeable. A very caring young man. Would give more than 5 stars if it was available.

November 25, 2024
Unprompted review
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Reply from Saniflo Specialists

We're so pleased you had such a good experience, anything else you need, give us a call and thank you for such a glowing review of Jordan, he's a great engineer!

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish. From the first call to Olivia, to the arrival of the extremely polite and very professional engineer, Jordan, our first experience of Saniflo was excellent. Nothing was too much trouble. In fact we were so pleased with the whole experience that we even took out a service contract with them. We feel really confident with the work Jordan carried out. Excellent! Thank you Saniflo.

November 14, 2024
Unprompted review
Saniflo Specialists logo

Reply from Saniflo Specialists

Thank you for your fantastic feedback! We're delighted you had an excellent experience from start to finish, and we're thrilled to hear you're confident in Jordan's work. Thank you again! - Olivia

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