Santander Reviews 371

I had a very helpful and polite man today, help me with an ongoing claim. He was friendly, patient and couldnt help enough. Reassured my issue as urgent. Hopefully we will get it sorted now. Thank you Hussainh( excuse the spelling)

The service is a joke. For leasing they have telephone opening times hours 12-15 which is extremely narrow. Not surprisingly you sit in queue forever as they say you should try to chat. Which I have done. The chat function knows zero about your particular case like rest values and so on. That a big bank can go so low shows that they don`t really care about their clients. When I eventually came through they still couln`t say what the rest value would be if I prolonged the finance one year. So how to make a decision ?

Tried to access Bank account online, website loaded had to get One Time Code tried many times non received. Phoned bank no service after 6pm. No wonder Customers are leaving less & less service from these guys.

Excellent bank account, mortgage and online services. App is good too. Thankfully my local branch is still open unlike many rival UK banks.

My home insurance went up by 33%. No claims were made. No explanation for the increase was provided. Have been with Santander since they took over from Abbey National, I'd say about 30 years. I am surprised they are still in business. Looking for alternatives.

Are they really in the car insurance industry? I have never been asked to provide so much stupid information in my 36 years of driving and being insured. They want photocopies of my vehicle log book. Why? They have my reg number. They want photocopies of of the front and rear of my driving license. Even tho I gave them my driving license number. They want a copy of my NCD Which previous insurance companies hold. They are rarely ever sent out to customers. It’s called a national insurance database! If I’ve want to insure my home, do you want copy of my deeds? Do you want photos of inside and outside house? Do you want evidence from land registry that i own the property? Every other insurance company has all these details at the stroke of the keyboard and can verify all your submitted info within seconds. Utterly lame. Don’t waste your time!

I have experienced fantastic customer service whilst trying to resolve an issue created by a different insurance company. Gillian you are an absolute legend.

Do not trust santander home insurance. they are just taking your money

Updated my car insurance online (big hike in price) also an additional £25 admin fee despite being done online. I hadn't put on the car had a tracker so called to also mention the charge and the tracker. I was charged another £25 to put on the policy that there was a tracker. I said well, leave it off and was told my insurance would be invalid

They weren't helpful at all. Avoid them as they will take your money but when you need assistance you can't find it.

Absolutely Terrible Experience!!!
I strongly advise against using Santander Home Insurance, especially if you're in Spain. Their communication is non-existent – it's practically impossible to reach anyone when you need help. Emails go unanswered, phone calls get you nowhere, and you’re left completely in the dark. When it comes to filing a claim, prepare for total frustration. They always find a way to deny it, no matter how valid it is. It feels like they are just looking for excuses not to pay out, and they blatantly ignore you in the process. Trying to cancel the policy? Good luck. They make it as complicated and drawn out as possible, clearly hoping you’ll give up so they can keep charging you. This company is a complete waste of money. They take your premiums but provide zero service or support. I regret ever signing up and would never recommend Santander Home Insurance to anyone. Stay away – this company is a scam in disguise.

I was looking to change over my new car to Santander as I am currently with them for Car insurance and I decided to speak to their call centre. After speaking to them I am now not renewing with them. Honestly in they are looking for business maybe they should spend some money on new customer services call handler, as someone with experience doing the job speaking to people like they are morons is not the way to do it. I don't need to get told off for trying to get insurance and this will be the last time I use them.

I have been with Santander less than a month for car insurance. I clicked on the wrong year for a claim for storm damage when I took the policy out. They emailed to confirm what was the correct date, I emailed back, they chased me again so I emailed them back again confirming I had the wrong date, they chased me again by email so I phoned them to confirm i had the wrong date. so they have now decided to charge me £25 and put my insurance up.

In our experience, Santander insurance is nothing but a fraud, and the only reason the company hasn't been bankrupted with lawsuits is the ineffective Spanish legal system, and the laws/regulations tailored specifically for corrupt companies to rip customers off without a consequence. In our dispair to seek help with a massive water leak, which was clearly out of our control, and one that rendered our bathroom unusable, we were let down in the most hurtful way possible, firsts they downplayed the urgency then ended up blatantly ignoring our claim for months, despite hundreds of calls, messages, and emails. I talked with dozens of similar victims who were ripped off the same way: support is either unreachable and purposely unhelpful, they always claim the damages were our fault, the "process" drags on for months, overall, bleeding customers out and into covering their own damages. After our experience, we concluded that the only reasonable strategy is to stay away from Santander in every way possible.

Do not purchase a Santander home insurance (via Aviva claims). It will be a waste of your time. Please don’t bother trying to claim on your policy if you have one. Many hours wasted!
a) The Online claim system doesn’t work. My details were correctly entered, but - Data not valid!!
b) Although the call service centre phone operators are pleasant and efficient, getting to the aviva home claims team is impossible. I tried to contact to progress a claim 5 times today to be put onto a music waiting line then nothing. Just Ignored.

Recently totalled my jeep which was financed by Santander and only had 1.5 yrs till payoff.No customer service help at all how they processed the claim since it was a total loss. Every time I called before this even happened and spoke with someone at customer service I was never pleased with the out result for this I'm giving them a one-star because they need to learn how and what customer service is all about.

Wife lost a ring while on holiday. Put a claim in and went through a series of questions over a number of days. As it was not specified they reduced the replacement of the ring by two thirds. After some calls and further delibrations we said we would accept the offer only to find out it would be a voucher and we had to use it in a specific shop. I ask for a cash settlement only to be told that this offer was £600-00 less than the voucher. I politely told them where thy could put it don’t get involved with them it’s a v ripoff.

Crazy annual price increase made me look elsewhere, found a better deal for less that I was already paying. They answered the phone quickly and didn't try to haggle so I give them and extra star for letting me leave easily.

Just rang them up as there trying to cancel my insurance, tried to speak openly to them and state one of there staff members confirmed I didn’t owe anything on my policy it was paid, but apparently not, they’ve lacerated a final payment out of no where and given me 2 days to pay it or my policy is cancelled !! Crap company, crap customer service and then hung up on me. Glad I’m done. Customer service has been dreadful from day one ! One off payment for me in the future WITH A DIFFERENT COMPANY

Increased home insurance policy by 45% !! No explanation
My circumstances all the same no claims ( ever ) and same house etc

Not happy

Will leave