Saree Palace Reviews 

212
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often exceed expectations and look even better in person than online. The tailoring and stitching are frequently highlighted as perfect, ensuring a great fit for custom orders. Reviewers also commend the excellent customer service, with staff being helpful, communicative, and responsive to inquiries and special requests. The delivery service is often described as fast and efficient, with many customers receiving their orders sooner than anticipated, even for international shipments. However, some people mentioned unexpected additional charges upon delivery, which made the products more expensive than initially perceived. A few other people also felt that the delivered saree was completely different from what was ordered online, or that the blouse size was incorrect.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality and beautiful collection.... See more

Quality

Customers consistently note positive experiences with quality, praising the great material, top-notch fabric,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a strong intent to order... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and extremely fast... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two items from saree palace. I was skeptical at first ordering Indian outfits online because of bad experiences in the past but I was blown away by the attention to detail from saree palace.... See more

Company replied

Rated 5 out of 5 stars

First time online buyer. Armaan made everything so seamless for me and kept me fully informed on the processing stage which I personally found hard to wait for till my parcel of 7 sarees got picked... See more

Company replied

Rated 5 out of 5 stars

I purchased my Haldi lahanga from Saree Palace, it was stitched perfectly and the lahanga itself was high quality and glamorous! They are also very responsive via WhatsApp which made the process easy... See more

Company replied

Rated 5 out of 5 stars

I was searching for a simple cotton suit for the summer and came across Saares Palace in my search results. I have to say, the prices were very competitive, which immediately caught my attention.... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Saree Palace is india’s foremost exporter, manufacturer and wholeseller of women ethnic wear since1985. We bring to you a wide range of Handwork Sarees, Embroidered Sarees and accessories. Being the leading manufacturer of traditional Indian attire, our aim is to delivered quality products on time with best offers and Reasonable Rates. As one of the successful online store for trend-setters, we have an exquisite collection of Handwork Sarees, Embroidered Sarees, Designer Sarees, Bridal Sarees, Wedding Sarees, Lehenga Sarees, Salwar Kameez, Anarkali Suits, Designer Salwar, Punjabi Suits, Wedding Suits, Pakistani Suits, Bollywood Saree and Bollywood Salwar, Bridal Lehenga Choli, Wedding Lehenga Choli, Our Hand Work Sarees and Embroidered Sarees are exclusively designed by more than a decade experienced workers so you will get real feel of Indian heritage and craftsmanship. we also invites our valuable customers to SAREE PALACE, our first retail showroom located at Kalbadevi Road, Mumbai, India. Visit us & experience the wide range of Women’s Clothing for every occasion. We give express deliveries to USA, UK, Canada, Australia, New Zealand, South Africa, France, Germany, Netherlands, Singapore, Switzerland, Norway, Sweden, Austria, Mauritius, Ireland, Belgium, Finland, Denmark, India and many other countries.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(212)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and quality!

First of all , I live in the US and desperately was searching for something appropriate to wear to my step sons and new daughter in love's reception in Pune. As usual I was running late in finding it. I ran across Saree Palace on line and fell in love with the thousands of options. It took me a couple of weeks just trying to decide which one to chose. I was so afraid they would not fit and I was running out of time. I placed my order, prayed hard,
and in just a few weeks received my choices.
THEY ARE FABULOUS!!!!! THEY FIT PERFECT!
I could not be more pleased with the products nor with the pleasant service I received. Thank you for making this experience a good one.

November 27, 2019
Unprompted review
Rated 1 out of 5 stars

Very shoddy work & poor customer service

The items I ordered took over a month to arrive I only received email response after sending several messages. When the items arrived the dates blouses were lovely but we're not seen to correct size. But the worst thing was a Salwar suit I ordered which had a too short zip preventing the garment to be worn. As the clothes were ordered for a wedding on 7th July ( received items on 4th July) I had to pay for the Salwar to be restiched with a longer zip. When I complained to the site they responded that they could not reimburse "only for a zipper problem" even though I had explained that the garment could not be worn without correcting this problem. They even suggested I should not have arranged for garment to be restiched without their permission!!

Please be warned when ordering with this company their stitching service is very unreliable even though I gave exact measurement all items were wrongly sewn. I wrote Watsapp messages and sent 4 messages before I received a response. I will not be using their site again and advise against using them.

July 15, 2019
Unprompted review
Rated 4 out of 5 stars

Great company but needs to follow measurements.

I'm a first time customer and i am very pleased with their customer care and service as well as the high quality of their products. They delivered earlier than the predicted delivery date and they regularly notified me on the status of my order. They also responded to any emails and enquiries sent within 1 day. Although im taking off one star as they didnt follow the measurements correctly and my dress ended up being longer than 49".

June 24, 2019
Unprompted review
Rated 5 out of 5 stars

Beautifuly made

Really thrilled at how perfect my outfit was especially as I measured my self and sent my measurement by email would highly recommend thank you sareepalace

August 20, 2018
Unprompted review
Rated 5 out of 5 stars

Thank you very much Saree Palace for…

Thank you very much Saree Palace for the beautiful sarees I bought from you. I find that your sarees are the most fashionable in the market. I have recommended you to all my friends in Melbourne Australia. Thank you to Customer care Manager Pratik for his help.

July 24, 2018
Unprompted review
Rated 1 out of 5 stars

DONT ORDER FROM HERE

My dress arrived late. Stitching wasn't even in the right places! The colour didn't match the colour that was shown in picture,I tried to get in contact they refused to give me details to return. I had paid extra for stitching to my measurements and it did not match! I would NEVER order from here again! The product and the service I received was HORRIBLE. I have been ignored and not been refunded I am really disappointed.

July 15, 2018
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!!

Ordered Sarees which was excellent quality as same as pictures showed, highly recommend Saree Palace as a trustworthy website with great customer service which Pratik Pathak would reply within hours of my queries.
I was amazed that I received my parcel in 3 days from India to U.K with full shipping details at customs checkpoints. Look forward to shopping again with Saree Palace.

June 20, 2018
Unprompted review
Rated 5 out of 5 stars

Okay this place is absolutely amazing

Okay this place is absolutely amazing. So I wasn’t able to wear my suit for my mehndi anymore, and I needed a last minute fix. SareesPalace saved my life! Not only is their customer service amazing but the product looked 100% like it did in the picture!!! I had to do a lot of research, and I read a lot of reviews and this place seemed the most legit to me. They stitched my order in a week, and it was shipped to me within 4 days!!! It came from India and i live in NY. I was worried about not getting it on time for my wedding but it came sooo much earlier than expected. All the prices were reasonable too!!! Stores and stuff rip you off but this place has really good prices. Not only that but they stitched it perfectly!!! They have an option to stitch it exactly the way you want it or leave 1 inch loose. I have had really bad experiences with other websites in the past where the stitching has been too tight because I’m a bigger woman, but this came out perfectly!! Love love love SareesPalace and I highly recommend buying from here!!!

June 7, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

I received my two items and I am so amazed and impress with your work! It is really exactly in the picture and even my blouse, was stitched as professional! Congratulations! Very happy customer and definitely I will come back!!! Thank you for your attention from the bottom my heart!

Lina Tulcidas

May 30, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing

this is amazing! i’ll surely order again very soon thank you so much sareepalace for the delivery on time and the quality

May 21, 2018
Unprompted review
Rated 5 out of 5 stars

Anarkhali suit

Brought an anarkhali suit from Sareepalace and was extremely pleased with it. Exactly as the picture and the custom stitching was very good..fits perfectly. Great communication and quick delivery. I will definitely be purchasing from you again. 5***** service.
Thank you Asha
UK.

May 3, 2018
Unprompted review
Rated 5 out of 5 stars

AMAZING COMPANY

This company is amazing! I’ve shopped at this website twice now and ordered 6 dresses in total. Their work is impeccable. The material of the dresses is of the best quality and the embroidery is flawless. I am usually not one to review products, but Saree Palace is amazing and I recommend it to anyone! Sometimes it does take a little longer to receive custom made items, of course, but I promise you it’s worth the wait

April 3, 2018
Unprompted review
Rated 5 out of 5 stars

I strongly recommend Sarre Palace

I strongly recommend Sarre Palace. A very large collection or dresses is available on their website and that too for any price range you are looking for.
They have an amazing and unbeattable service level, the best I have seen so far. You can only be satisfied and very happy after a purchase by them.

February 20, 2018
Unprompted review
Rated 5 out of 5 stars

a lot of fashion and fast delivery

I am from the Netherlands, I am a customer of sareepalace, am very satisfied. Good quality, good price, lots of fashion choice and good customer service. a trusted online store.

January 30, 2018
Unprompted review

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