SATURN  Reviews 

The package was wrapped well and arrived on time without damage. Also, the service was nice when I had to return my previous soundbar purchase because it wouldn't start after a software update

Staff availibility and customer orientation.

Terrible online platform, I purchased a Dyson vacuum cleaner and chose the option to pick up (Express Abholung) at a local store. The pickup should be possible in around 30 Minutes. However, after visiting the store and also contacting customer service multiple times, the answer I got is my order is still under process. The staffs at the local store were at least helpful. They told me that they did not receive my order number from online platform and therefore, they cannot process it. They told me to wait for a few days. After that, I called the customer service, however, instead of being friendly, they told me that it is just a vacuum cleaner and I should not be annoyed about it. They even humiliated me via phone when I asked them what does it mean by being under process or what does it even mean for Express Abholung. They told me that they have already sent emails to the local store and I should have received some written responses from them. All are lies. Apparently, nobody processed my order and they don't even try to care. I couldn't give them even a star.

Nobody was paying attention to me, I waited idle for a while, but Ercüment came and helped me with every product, thank you very much, Ercüment.

Paid 150€ for click and collect. Staff could not find the order due to an "IT error". Refused to give me the goods despite being shown my email confirmation and a PayPal transaction. They told me that the order will have to be cancelled. Then insisted I have to pay again to get my goods!

It's now 12 hours later and I've had no cancellation or confirmation of a refund being initiated by PayPal.

So to recap - took 150€ from me, refused to hand over goods that were reserved for me. Tried to get me to pay another 150€ to receive something I've already paid for, and so far no sign of a refund being initiated.

I struggle to think of a worse example of customer service. Is it any surprise that people prefer to shop at larger online giants? Because at least then you know that you will always get the level of service you expect.

Legal action inbound if not resolved very quickly.

It's been 20 days I have ordered this product.I still didn't received .Am desperately waiting for it.Am very upset with the service.
I have already paid for the product.
Please deliver it ASAP. 🙏🙏

On October 3, 2023, I placed an order for a Fridge Freezer Combination, washer dryer, and dishwasher. However, I later decided to change the Fridge Freezer Combination to a different model, but I was informed that this was not possible. Consequently, I had to cancel the entire order. I reached out to customer support and successfully canceled the order, receiving a confirmation email for the cancellation. I then proceeded to place a new order, making the change only to the Fridge Freezer Combination, while keeping the washer dryer and dishwasher the same.

The estimated delivery date for this new order was set for the middle of November. To my surprise, when I contacted customer support to inquire about the status of my first order, they informed me that it had not been canceled and had already been shipped. However, I had not received the first order. This left me with two separate orders, both of which I had purchased through a monthly installment plan.
In my attempts to resolve this situation, I encountered unprofessional and rude behavior from one of the customer support representatives, who abruptly ended the call. This whole ordeal has cost me a significant amount of time and has left me confused about my monthly installment payments. I now find myself in possession of two Fridge Freezer Combinations, two washer dryers, and two dishwashers. Unfortunately, my attempts to seek clarification from customer service have gone unanswered, with calls being abruptly terminated.

Such actions are completely unacceptable, and I firmly believe that they violate consumer rights protected by German law. I hope that in the future, legal action will be taken against this company to hold them accountable for their misleading information and disregard for customer rights. While their prices may seem tempting, the time and frustration this experience has caused are simply not worth it. Dealing with this company has been emotionally and financially burdensome, and it is imperative that they are held accountable for their actions.

I ordered 3 items over the space of one month. Every item came late, despite being shipped from just down the road from my apartment, just sitting in a warehouse for a few days. On the day, the delivery people turn up hours outside of the scheduled slot, wasting my time and making me work from home and adjust work meetings for no reason.

Paid €30 for washing machine installation, they did not have the correct part and so did not do it. I had to install myself. Saturn customer service did not respond to my request for a refund after more than 2 weeks.

I will be ordering from Amazon in future probably. The prices are the same, but at least they don't waste time with super inaccurate delivery.

top, delivery fast and good price

I ordered a PS5 and an extra controller. The PS5 arrived 1 day late and the Controller did not arrive and now I have to wait till monday to receive it

Saturn, is a company with appalling customer service and staff who lack product knowledge but are willing to sell unsold products in their stores/and give customers incorrect products only to deceitfully delay and avoid product returns, leaving you with unwanted goods. This is not a company that should be recommended to anyone.

The best delivery time i have ever seen at Germany.

The product is good but the delivery is very late, I was at work and couldn't go to the market but they in the same city send the product in about a week. That's very late to send in the same city.

1 day delivery! Excellent!

Delivery it's ok, it's very good laptop.

I ordered on 03a august 23. But not ship till, it's found?

I went to Saturn Rostock to buy a TV with installment payment, but they refused and said they would not do it because I do not speak German, my family and I are Saturn customers, even the TV that was just broken by one of my children was bought there.

Saturn always promised delivery, received the product as desciribed over the web, securly packed and delivered. Thank you