Sauce Shop® Reviews 

I paid for goods on Monday the website said express delivery, by Thursday my goods had not been shipped, so I contacted the company and was assured my goods would go out Thursday and I would get them Friday, Friday comes and my goods still havnt been shipped, I contact the company again and I'm just belt fed excuses oh yeah a label has been printed, we're seeing orders leave, and then the you should have your goods by Tuesday, in this day and age how is over 7 days express delivery?

Edit 1 order arrived Saturday, however it was deficient an item which again shows lack of attention to detail and a general lack of care for customers, phoned this morning and was told it would be sent for delivery we will wait and see how long this takes

I use sauce shop for my business. Amazing product and excellent communication.

Really poor service. Ordered the father’s day box. Arrived late. Items were missing, an incorrect item was included in the order and 2 items were unlabelled.
Contacted Sauce Shop and was told replacement items would be delivered. These never arrived. Contacted them again and was advised my order had been lost and replacement items would be sent for a second time plus some complimentary products. Still not received the ordered after 1-2weeks and they’ve stopped responded to emails.
Won’t be placing any future orders which is a shame as the sauces are good.

Excellent customer service, great communication and delicious products.

I really hope the Sauce shop get their delivery issues sorted soon. They have been so good at keeping us informed.

Their products are so tasty and so much better for you than the top brands me and all my family are hooked in.

Unbeatable quality sauces without all the rubbish!! Really exciting flavours sure to impress a crowd. Helpful customer service and very fair prices. Very satisfied repeat customer :)

We love the sauces we get from the sauce shop. We recently bought some, which had a couple of issues due to problems they were experiencing with their distribution, they were very helpful at resolving the problem and have great customer service. We will be be ordering from them again.

I purchased a Father’s Day hamper for my husband and due to recent challenges with distribution, the parcel never arrived. It might seem strange to give 5 stars given this situation but I am so impressed with the brand’s ownership of this issue, straight talking & proactive communication and clear desire to make things right. So refreshing and authentic. I will defo keep ordering and enjoying the products they sell. Thank you team sauce shop!

When my order hadn’t arrived within 2 weeks I queried this with the company, they had already sent an email out by that point to all customers affected by delays explaining that there were some difficulties with orders due to a third party. Once I contacted them about my order I received a reply shortly after from Kat who was extremely apologetic and sent out my order promptly along with a few goodies to make up for the delay, my order was received about 4 days later and I’m delighted with it! I know Sauce Shop are getting some bad reviews just now due to delays but I’ve rated them highly today purely because of the empathetic and apologetic staff and the excellent customer service they gave once I reached out to them. They really seemed to be trying their best and I’d definitely order again

I ordered a Father’s Day sauce hamper, which unexpectedly took ages to arrive, and wasn’t right when it did - so I was initially very disappointed. However, I contacted customer services and they were extremely responsive and apologetic. I was already aware there had been some issues with a new company they had out-sourced their packing and shipping to. They put the issue right and went above and beyond what I expected to rectify the mistake. I was really happy with their response and felt it said a lot about the ethos of their company. It restored my confidence in them and I’d be more than happy to order again. Plus the sauces are delicious!

I received an order very recently and I must say I’m absolutely blown away by these sauces! We have tried most of the set (17) already and using daily on salads and chicken you name it. Was keen to source products that were more natural and couldn’t be more impressed!! So glad I found you!

Also must say excellent communication and service from the customer service team recently. 10/10

Beautiful sauces, perfect if you like plenty of flavour and a bit of heat. We are slowly working our way through the selection on offer, with repeat orders on our favourites.
Recently I did have a small issue with delivery. I phoned customer service and spoke to a lovely representative who listened was polite and helpful. My order was investigated and the issue resolved very quickly. I will definitely continue to order from the sauce shop!

Good sauce but something has clearly gone wrong. Had an apology email 8 days ago fair enough but then absolutely nothing else since. Don’t have a clue if my order is coming, being processed or just lost.

*Edit

Thought all this had been sorted and the answer seemed to be good, week after the delivery was due it’s still not delivered and no reply through email. 6 weeks to have some sauce delivered, madness.

I would have really liked to try these sauces but unfortunately the order didn’t arrive in the time specified. I had ordered in good time for Fathers Day on 1 June but there was a delay. After I had chased I was told it would definitely arrive for Father’s Day but it did not. Package was then marked as being sent but it was not. I understand there are issues with their new delivery provider which isn’t their fault but it is a massive let down. Didn’t have time to get an alternative Father’s Day present as I didn’t know that it definitely wasn’t going to arrive until the day before Father’s Day. But do feel misled as I was reassured that it would arrive in time, but it didn’t.
As soon as I had asked for a refund this was issued, just waiting for it to come through now, so that’s good.
I think this company had really good reviews prior to this so I hope that they are now changing their delivery company before they harm their brand.
I would like to try these sauces one day but I don’t think I would be placing an order just now.

Complete scammers - still
Not received my order after over 3 weeks. They keep saying it’s been sent next day but are lying. Awful customer service. I’ve reported them to my bank for theft

SO disappointed with sauce shop. Ordered two gifts sets 10 days before Father’s Day, they guaranteed they would arrive by the date. By the Tuesday they still had not arrived so I again emailed and they guaranteed they would be there. Unfortunately on the Saturday afternoon I got an email to say they was unlikely to arrive and they had supply problems. I fully appreciate things happen but to guarantee twice they would be there stopped me getting our dads anything else. I then had to wait for a response on the Tuesday in which they told me my products were lost and asked if I wanted to reorder which I did as my dad still hadn’t had a present to be told they were still unsure when these would be delivered so I gave up and asked for a refund. I was out of pocket for two and a half weeks. Certainly will not be using them again.

Ordered on the 9th of June. Was contacted to say that they didn't have everything I ordered, so could I choose something else. Order wasn't delivered until the 16th of June. It was very poorly packaged - I can't believe everything made it without smashing. To top it all off I got a message to say that my order has been delivered, but it was not at my house! I finally matched the delivery picture to a neighbour's garage and found the box on the floor outside.

I need to speak to you about Chipotle & Lime Aioli...
This thing is on all my meals, no jokes.

Subscription incoming...

Too good. Props to the people at Sauce Shop who came up with the recipe.

Best sauces I ever had!
I started ordering a few months ago and the sauces are absolutely amazing. So much so I started a subscription. My favourite is the Honey Sriracha, delicious with anything! The cooking sauces are very convenient too. I'd definitely recommend some of the bundles as they allow you to taste a variety of their range. And I've spotted them on my local Tesco too. Will never go back to other brands!

I placed my order and also paid on 31/05/2025
and I am still awaiting delivery, so much for the advertised 48 hours.
Customer service is practically non existent and give father's day as an excuse. God help the father's who didn't get a present.
The furthest my order has got is a label that was printed on 12th June. I guess I have to wait a few more weeks before someone sticks it on my parcel.
Never will I order from sauce shop again.
If you need any sauce I recommend going to a supermarket