Sauce Shop® Reviews 

302
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their purchases. Customers frequently praise the exceptional quality of the products, mentioning delicious flavours crafted carefully with natural and wholesome ingredients. Consumers also deeply appreciate the outstanding customer support team, noting that helpful staff members resolve any unexpected delivery problems very quickly and efficiently. Some reviewers were not happy with unexpected shipping delays that negatively affected time-sensitive holiday and seasonal orders arriving late. A few people also mentioned that communication regarding tracking and dispatch timing could be improved during extremely busy periods.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious flavours and high... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting high disagreement among... See more

Quality

Consumers find quality to be positive and consistently express appreciation for the delicious and versatile... See more

Customer service

Clients share positive opinions on customer_service, consistently describing the team as extremely friendly,... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more

Rated 4 out of 5 stars

The sauces are a wonderful quality and very well priced for the festive hamper, I’m sure my partner will love them when he opens it at Christmas! Unfortunately the reason I didn’t give five stars was... See more

Rated 4 out of 5 stars

I have scored a 4 rather than a 5 simply because I am a little disappointed that I won’t be receiving my hamper in time . I will say when I chased my order , the company were honest and explained due... See more


Company details

  1. Condiments Supplier
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Food Producer
  5. Food Seasoning Manufacturer

Written by the company

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(302)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

mainstay in the cupboard going forward

I've now ordered multiple bundles as thoroughly enjoyed each of the scauces that we have tried .. fully coverted from the usual big brands for good now.

Experience when ordering has always been easy and arrived in good time.

Many thanks

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I'll be back for more!

Incredible flavours, real ingredients and a great price! Got the family bundle a few weeks back and I will be back for another in no time. I've already made my way through the majority of the bundle, the stir in sauces have all been delicious, the hot sauces are next level on chicken wings and my view on brown sauce for breakfast has completely changed :P

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great offers on a range of sauces

Great offers on a range of sauces, bought the big bundle and then went back and put together my own selection with a few repeats but also trying a few new things. Lovely sauces with fresh ingredients and no nasties in there. We had no delivery issues and not sure why people are marking down the company for them, go review the courier if they were your problem!

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Something for everyone!

We ordered the big bundle on offer. The sauces were all lovely, definitely something for everyone! We tried things we probably wouldn't have chosen and the Breakfast Sauce is now a firm favourite. It's nice to have hot sauces that aren't afraid to be HOT! The summer sauces were really tasty and the seasonings were nice too- I usually find these are too salty. Highly recommend trying these!

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Best on the market

I haven't come across a sauce from these guys that I haven't loved! It's far too difficult to choose a favourite as they are all so different - a sauce for every occasion. Every sauce, simmer sauce, seasoning tastes fresh and natural - no added sugars or preservatives at all. Delivery is always prompt and well-packaged too - great products and great service every time!

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Really can’t fault this company

Really can’t fault this company. A great range of sauces, all delicious, well packaged and delivered quickly. I find excuses to use the sauces on whatever I can! The habanero ketchup is HOT! Be warned! Both the Chipotle and Lime aioli and the burger sauce are stand outs, superb! Keep doing what you’re doing sauce shop, as as Forest fan I love the Nottingham links too!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Order a bundle

Order a bundle, everything tasted delicious and is free of nasty ingredients. The spicy breakfast sauce is the stand out winner for me, would definitely recommend.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Game changer!

Game changer!

The best sauce on the market. First tried Sauce Shop a year or so back when I was looking for a buffalo sauce and seen it in the local supermarket.

Since then. I have been obsessed! Buffalo, mustard and the honey siraccha are prob my favs but all of them hit different. The tomato sauce also deserves a special mention.

Well done keep up the great quality.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent company

I emailed the sauce shop regarding a delayed order and was immediately sent a replacement, as my 1st order seems to have got lost. I'm so impressed with their service! Also the best sauces on the market, in my opinion. So natural tasting, I even use the bottle sauces, something I would never normally do! Intense flavour means a little goes a long way

July 7, 2025
Unprompted review
Rated 2 out of 5 stars

I have no idea how people l are giving…

I have no idea how people l are giving such high ratings! The only reason I am giving 2 stars is because the people I have spoken to have been polite.
I ordered 2 bundles for Father’s Day, still haven’t received my orders. They have lost my order 2 or 3 times now. Each time I have to chase for an update. Tried to be understanding as it sounds like they’ve had a nightmare that’s out of their control but the lack of communication and update is ridiculous. £80 out of pocket still so have today decided to give up and request a refund. You would think there would be an element of hypercare given that most of their customers have been let down multiple times but it seems unless you chase you get nothing. I was offered some “freebies” as an apology which ended up being 2 bottles of free sauce - not particularly generous considering the situation. Now I need to find 2 fathers days gifts to replace these!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Superb brand & experience

We placed an order recently and were seriously impressed. Not only are their sauces full of bold, brilliant flavour, but the delivery was really quick. The order arrived sooner than expected, and everything was packed with care – no leaks, no dented bottles, just a box of pure saucy goodness ready to hit the table.

Top marks for a slick, hassle-free service – we’ll definitely be ordering again.

Order 257992

July 5, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Richard, thank you so much for your review! Certainly a nice one to come in to on a Monday! Really hope you enjoy your sauces and create some brilliant meals with them! Thank you for your order. Pam

Rated 5 out of 5 stars

Delicious and A⭐️ communication

Very good communication-

Although my order was lost not once, but twice, they were very apologetic and kept me well informed and added free gifts!

I personally don't like hot sauce, but my hubby says it's delicious!

July 4, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Jenny, thank you for your review. I am so sorry about all the issues with your orders! I hope your husband enjoys his sauces. Who knows, we may get you into them one day?! :) Pam

Rated 5 out of 5 stars

BEST sauce about!! 💯

So far I have had the sauce family box a range of everything simmer sauce and food sauces they CANNOT be beaten on taste I love ALL the flavors.. also have the whole range of summer sauce that I use in my slow cooker YUMMM.... What more can I say the variety box is so useful a taste of everything!! I made an inquiry about a delivery today!! And it was dealt with immediately!! These people couldn't have been any quicker to a... Reply
B... Solve!! Even though this was not due to a problem with them.. SORTED out in under an hour... Unreal... It's the only shop I buy my sauce from now and in future!! Delicious 😋

July 4, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Shirley, thank you so much for taking the time to write this review, it has brightened our Monday! I am so pleased to read how much you love our sauces and that we managed to sort your delivery request. Enjoy your sauces! Pam

Rated 1 out of 5 stars

No updates no delivery just excuses

I paid for goods on Monday the website said express delivery, by Thursday my goods had not been shipped, so I contacted the company and was assured my goods would go out Thursday and I would get them Friday, Friday comes and my goods still havnt been shipped, I contact the company again and I'm just belt fed excuses oh yeah a label has been printed, we're seeing orders leave, and then the you should have your goods by Tuesday, in this day and age how is over 7 days express delivery?

Edit 1 order arrived Saturday, however it was deficient an item which again shows lack of attention to detail and a general lack of care for customers, phoned this morning and was told it would be sent for delivery we will wait and see how long this takes

July 4, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi there, I'm just getting an update on your order. As you'll be aware, we have experienced some terrible delays and misinformation from our third party packing company. I'll try to get a resolution for you as soon as possible. In the meantime, please provide me with the information requested here. Thank you, Pam

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