Sauce Shop® Reviews 

302
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their purchases. Customers frequently praise the exceptional quality of the products, mentioning delicious flavours crafted carefully with natural and wholesome ingredients. Consumers also deeply appreciate the outstanding customer support team, noting that helpful staff members resolve any unexpected delivery problems very quickly and efficiently. Some reviewers were not happy with unexpected shipping delays that negatively affected time-sensitive holiday and seasonal orders arriving late. A few people also mentioned that communication regarding tracking and dispatch timing could be improved during extremely busy periods.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious flavours and high... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting high disagreement among... See more

Quality

Consumers find quality to be positive and consistently express appreciation for the delicious and versatile... See more

Customer service

Clients share positive opinions on customer_service, consistently describing the team as extremely friendly,... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more

Rated 4 out of 5 stars

The sauces are a wonderful quality and very well priced for the festive hamper, I’m sure my partner will love them when he opens it at Christmas! Unfortunately the reason I didn’t give five stars was... See more

Rated 4 out of 5 stars

I have scored a 4 rather than a 5 simply because I am a little disappointed that I won’t be receiving my hamper in time . I will say when I chased my order , the company were honest and explained due... See more


Company details

  1. Condiments Supplier
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Food Producer
  5. Food Seasoning Manufacturer

Written by the company

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(302)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service

Great service. Was a little disappointed with the mayonnaise- I like it to be creamier and it was a little “ vinegary “
The other sauces that I’ve used have been very nice.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great sauces, great customer service

I have been ordering from Sauce Shop for a few years now. The sauces are delicious, the whole family loves them. The range has expanded in variety over time, so there is always an opportunity to try something new. For the last order we tried the Honey Chipotle BBQ sauce, it didn’t disappoint and is a new family favourite. And Sauce Shop’s customer service/ delivery times have always been outstanding. Sauce shop is our go-to sauce shop!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic selection of sauces

Fantastic selection of sauces. Swift delivery. I’m having a family barbecue this weekend so I’m sure they will all go down a treat. Fantastic customer service and communication as I bought a condiment box for the sauces which arrived damaged. No problem as after a very quick response from the sauce shop I soon had another delivered to me in no time. Will definitely be purchasing from them again. A+++++

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

I had my original bundle box as a Xmas…

I had my original bundle box as a Xmas gift and was completely blown away by the quality of the sauces. The traditional flavours, Tomato Ketchup & Brown Sauce, evoked memories of how sauces from my younger days tasted. I found all the sauces of a quality that far exceeds the standard supermarket offerings.
Having worked my through the Xmas pressie, I order some of my favourites, Tomato Ketchup, Original BBQ and Brown Sauce. All arrived within days.
I have read some of the One Star reviews and these appear to relate to a recent outsourcing to a third party being used for packaging and despatching orders. I am sure this will only be a temporary glitch as the Sauce Shop appear to be tackling the problem.
In the words of T1 - 'I'll be back!'

July 10, 2025
Unprompted review
Rated 4 out of 5 stars

Love the sauces and quick delivery

Love the sauces and quick delivery. Wish I could find a bigger variety in my local supermarket so that I didn't have to pay postage. Making an effort to look at the ingredients in the food I buy so I've swapped some of my old brands for these no nasty ingredients sauces. I like the sizes and containers but one of the tops doesn't always close properly. Would purchase again but needs to be a larger order to justify postage

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

The sauce shop is THE BEST.

The sauce shop is THE BEST.
At first, condiments were just something to add to a meal.
With sauce shop, we look for a meal to add to our condiments.
Best sauces: pineapple habanero, honey siracha and Amarillo chilli jam.

I’ve been a subscriber for over a year now, best decision I’ve ever made, would rather cancel Netflix than forego my sauce shop order every 8 weeks
Keep up the amazing work

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, packaging was minimal so no extra recycling!
We’re working our way through our variety box and so far everything has been perfect. Thank you

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Their sauce is out of this world!

Their sauce is out of this world!! Its so fresh it tastes like I’ve homemade it. It’s delicious which means I definitely haven’t. Doesn’t taste anything like these processed sauces with all the bad stuff in.
Love love love SAUCE SHOP 😍

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Don’t judge someone by their worst day

I’m writing this review because I noticed that there have been a sudden wave of negative reviews for the Sauce Shop recently. As someone who has ordered from them regularly I wanted to say that my experience with their service and the sauces themselves have never been anything other than exceptional. From the review it seems like they changed delivery service recently and it didn’t go well. I would encourage anyone who was negatively affected to not hold it against the Sauce Shop. Some spicy sauces sacrifice flavour to just get the heat they want. These sauces are all about flavour and they never fail to hit that. My favourite sauce is their Buffalo Hot Sauce, swiftly followed by the Spicy Breakfast Sauce. I’m also a big fan of their Ranch Mayo which is a nice cooling complement to the hot sauces. All the orders I’ve placed have been prompt and have always been complete with no issues or missing items. The only thing I would say, is that I hope they look into making some milder versions of their sauces. Unfortunately I can’t eat as much hot sauce any more due to a medical issue with my throat, but that does mean what I do order lasts a long time. Definitely give your support to a small business like this and don’t judge someone by their worst day!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous sauces

Fabulous sauces, never going back to the well known brand I used previously. Full of flavour and no horrible Sweetner aftertaste you get with so many of the main brands. Excellent service, well packaged. A bit more expensive but you really do get what you pay for.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Bought the £39 package

I ordered the £39 package to try out a number of different sauces. Order delivered, I’ve tried a small number of them so far and they’ve been good. The buffalo hot sauce and the chipotle and lime aioli are both superb and will be getting ordered again in future when I’ve run out.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely sauces

Order arrived quickly and with a free tote bag. It was fun unpacking all the sauces and they’re a big hit with all the family.

May 12, 2025
Unprompted review

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