Sauce Shop® Reviews 

302
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their purchases. Customers frequently praise the exceptional quality of the products, mentioning delicious flavours crafted carefully with natural and wholesome ingredients. Consumers also deeply appreciate the outstanding customer support team, noting that helpful staff members resolve any unexpected delivery problems very quickly and efficiently. Some reviewers were not happy with unexpected shipping delays that negatively affected time-sensitive holiday and seasonal orders arriving late. A few people also mentioned that communication regarding tracking and dispatch timing could be improved during extremely busy periods.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious flavours and high... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting high disagreement among... See more

Quality

Consumers find quality to be positive and consistently express appreciation for the delicious and versatile... See more

Customer service

Clients share positive opinions on customer_service, consistently describing the team as extremely friendly,... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more

Rated 4 out of 5 stars

The sauces are a wonderful quality and very well priced for the festive hamper, I’m sure my partner will love them when he opens it at Christmas! Unfortunately the reason I didn’t give five stars was... See more

Rated 4 out of 5 stars

I have scored a 4 rather than a 5 simply because I am a little disappointed that I won’t be receiving my hamper in time . I will say when I chased my order , the company were honest and explained due... See more


Company details

  1. Condiments Supplier
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Food Producer
  5. Food Seasoning Manufacturer

Written by the company

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(302)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holy S##t this is good

It is very rare that you find something that is so good. It is even rarer that you find something so tasty with just natural ingredients. When I say tasty I mean exceptionally so, every sauce is of highest quality and all taste homemade. The understanding of flavours in this company are absolutely fantastic it is obvious that everything is made with a passion and love to produce a product that is A star

August 17, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Love this, thanks for the review Kirk!

Rated 5 out of 5 stars

All natural ingredients

I’ve used sauce shop since it began. The fact that there are no nasty ingredients compared to other brands is appreciated and you can tell the difference. They taste amazing and are great for dipping or marinading. My favourite is Honey Sriracha. Delicious!

August 16, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for the review Leonie, really pleased you still choose Sauce Shop sauces all these years later!

Rated 5 out of 5 stars

As good as it gets.

I love everything about Sauce Shop. Clean ingredients, no nasties EVER. The quality of their products and the flavours just exceed any expectations you could have. I became a fan years ago when I picked up a bottle of the ketchup that was on offer in my local Sainsbury’s and was completely blown away with how good it was and how different it tasted to any table sauce I’ve ever had. Their original hot sauce is a staple in our home too. Ranch Mayo and Chipotle Lime Aioli are just beyond incredible. Pam and James (the founders / owners) engage with customers online regularly and although the company has grown substantially over the years, they’ve stayed true to the core values that made them great and they continue to develop and release great products time and time again.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best sauces!

I’ve been buying Sauce Shop products since they first started out and they are amazing. There’s always something new in the pipeline and it’s great you can now buy them in most of the supermarkets. Love the Aldi special buys too!
Even though they have grown the business so much, James and Pam still add a personal touch and always respond to social media comments.
Keep the great sauces coming!

August 15, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for the review Ed, really appreciated.

Rated 5 out of 5 stars

My favourite sauce shop!

I've been buying from Sauce Shop for a while now and I am consistently impressed with the flavour and quality in each of their products. The hot sauces in particular are some of the best I've ever had, and I'm a big hot sauce guy. Love this place!

August 13, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for the review, Stephen. Really glad you're enjoying the sauces!

Rated 5 out of 5 stars

Really great tasting sauces on my 2nd…

Really great tasting sauces on my 2nd bulk order. What has also impressed me, is that there was a slight issue with my order where two of the jars were damaged and within minutes of reporting it, they’ve sorted it and send out replacements.

August 12, 2025
Unprompted review
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Reply from Sauce Shop®

Thanks for the review Billy, really happy you're loving the sauces and that the team managed to sort your issue out quickly.

Thanks,
Jack.

Rated 5 out of 5 stars

Great product

Great product with a really good support team when I have needed to speak with them about my online orders.
Top knotch

August 11, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for such a great review! Really appreciate this.

Rated 4 out of 5 stars

Order arrived damaged so Royal Mail…

Order arrived damaged so Royal Mail postman said he was going to arrange for order to be returned to you, but I have heard nothing since and it's probably too long now since this happened.
Addendum - I have to credit Sauce Shop here as they contacted me after I posted this review and offered to resend my order along with a few extras to make up for this bad experience. I am very happy with the outcome.

May 13, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hello Martyn, really sorry to hear your parcel arrived damaged, that's not the experience we want anyone to have. We've had a look into this, and it looks like the parcel was marked as undeliverable back in May, but we didn't receive any contact about the damage.

Usually, the courier would return it to us with some context, we'd contact you and replace the order no questions asked.

Totally understand your frustration, and we'd love to get a replacement out to you. A member of the team will reach out to you shortly.

And, in future, if you spot any issues with your order, please do drop us a message at info@sauceshop.co - that's the best support email.

Thanks,
Jack.

Rated 5 out of 5 stars

Worth it

There was a delay with manufacturing but the team kept us up to date. Really good quality sauces! Flavours are fantastic

July 23, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for being understanding about the delay on your order, Adam. Very glad you've now got them and you're loving them!

Rated 5 out of 5 stars

Great products and customer service

I placed an order for a customised selection of preferred sauces and seasonings. The price is very reasonable. There was a delay in my order being processed, but the customer service team worked fast to resolve my query, and the order was received a couple of days later. The flavour and quality of the sauces and seasonings are excellent, and there is a great selection to choose from. I'll continue to buy from the Sauce Shop.

July 18, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Alex, thanks so much for the positive review! Really pleased to hear the team sorted the query and that you're enjoying the order.

Thanks,
Jack.

Rated 1 out of 5 stars

Lovely products but awful service

Really disappointed with the delivery and customer service in general. I ordered a bundle on a subscription for Father’s Day in plenty of time but in spite of chasing to check it would be here in time (and be reassured it would) sadly it didn’t arrive. I contacted after this and they advised that my parcel must have been lost and a replacement would be sent out along with some extra goodies as an apology. This then took a further 2 weeks to arrive and did not include anything extra. The products themselves are excellent and I would have continued the subscription but sadly the reliability has meant that I have cancelled and would be reluctant to order again.

June 27, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hello Claire, I’m really sorry for the service on your recent order. As you will be aware from the conversations with our team, we have experienced a lot of issues with our fulfilment partner over the Father’s Day period.

It’s not at all the service standards we hold ourselves to, and I’m sorry that you’ve had to contact us about the original order and the replacement.

I’m glad to hear you love the products, and would really love you to try our brand again at some point in the future - I’ll speak to the team, and someone will be in touch.

Thanks,
Jack.

Rated 5 out of 5 stars

Great sauces and service

We haven't had a sauce we didn't like yet, but the Honey Sriarcha and Chipotle Aioli are staples in our kitchen now. We recently had a delivery where unfortunately one bottle was damaged but the process of raising the issue was easy, we had a quick response and they quickly sent out a replacement. No complaints at all.

July 21, 2025
Unprompted review
Rated 2 out of 5 stars

Bit of a story on this one

Bit of a story on this one. Placed an order for Father’s Day on June 3rd arrived June 8th wow what great service right…! I feel that was pretty organised and plenty of notice! Come Father’s Day package is opened to discover 5 of the sauces I ordered were missing…making me look a bit mean for Father’s Day but no worries after explaining and contacting customer services I was told I’d get the sauces I had ordered and an additional one as an apology. Which I gladly accepted and waited for the delivery to come… so a week or so later received a vague email about issues with distribution but no clarity if I was impacted or not. I thought I’ll wait it out they are going through a transition phase which is hard for any business.

It has taken many mails and 3 further ordering attempts later to get the missing products to my door… 1st order went missing, second order Amazon delivery damaged and had to return and finally order no 4 made it to my door almost 6 weeks after my original order.

Im sorry to say I am not sure I’ll ever use this company again and definitely cannot recommend them until they fully sort their distribution problems which is a shame. Good product, efficient customer service in terms of communication but distribution choices are just too poor to make this something I want to buy again.

July 15, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hello Tara, I’m very sorry for your experience shopping with us during the recent Father’s Day period. As you know, we’ve experienced a lot of upheaval with our fulfilment partner. It took us by surprise, and we’ve been working flat out to resolve issues.

We’re a small business, and we care a lot about not letting customers down. These aren’t the standards we hold ourselves to, and while we’ve improved our distribution issues since the Father’s Day period, we’re actively working to get it back to where it was prior to that period.

I would really love you to try our brand again at some point in the future, someone from our team will be in touch shortly.

Thanks,
Jack.

Rated 5 out of 5 stars

Amazing company couldn't ask for better.

We ordered for Father's day and found our delivery was delayed! The team emailed promptly and kept us informed what was happening every step of the way. When we received our order it came in a beautiful gift box and most importantly we'd made one Dad very happy... he adores the brown sauce which is absolutely nothing like these nasty tasting brown sauces I'm traditionally used to! P s) you've got to try the Amarillo Chilli Jam i could eat it with a spoon... don't ever stop making sauces we're addicted 😆

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic sauces

This is my second time ordering, love the sauces so much, very good for the money, using natural ingredients and I am very pleased.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Bought as a present for my husband

Bought as a present for my husband, and he absolutely loves every single one of them. So tasty and still the right amount of hot! This is the second batch i have ordered and won't be the last.

May 5, 2025
Unprompted review

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