I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more
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Company details
- Condiments Supplier
- Catering Food and Drink Supplier
- Food Manufacturer
- Food Producer
- Food Seasoning Manufacturer
Written by the company
Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤
Contact info
Unit 3 Centurion Way, NG2 1RW, Nottingham, United Kingdom
- 01159413263
- info@sauceshop.co
- www.sauceshop.co
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 24 hours
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Holy S##t this is good
It is very rare that you find something that is so good. It is even rarer that you find something so tasty with just natural ingredients. When I say tasty I mean exceptionally so, every sauce is of highest quality and all taste homemade. The understanding of flavours in this company are absolutely fantastic it is obvious that everything is made with a passion and love to produce a product that is A star

Reply from Sauce Shop®
All natural ingredients
I’ve used sauce shop since it began. The fact that there are no nasty ingredients compared to other brands is appreciated and you can tell the difference. They taste amazing and are great for dipping or marinading. My favourite is Honey Sriracha. Delicious!

Reply from Sauce Shop®
As good as it gets.
I love everything about Sauce Shop. Clean ingredients, no nasties EVER. The quality of their products and the flavours just exceed any expectations you could have. I became a fan years ago when I picked up a bottle of the ketchup that was on offer in my local Sainsbury’s and was completely blown away with how good it was and how different it tasted to any table sauce I’ve ever had. Their original hot sauce is a staple in our home too. Ranch Mayo and Chipotle Lime Aioli are just beyond incredible. Pam and James (the founders / owners) engage with customers online regularly and although the company has grown substantially over the years, they’ve stayed true to the core values that made them great and they continue to develop and release great products time and time again.
Great sauces from a company I first…
Great sauces from a company I first bought from a market stall, innovative and above all tasty 😋

Reply from Sauce Shop®
Simply the best sauces!
I’ve been buying Sauce Shop products since they first started out and they are amazing. There’s always something new in the pipeline and it’s great you can now buy them in most of the supermarkets. Love the Aldi special buys too!
Even though they have grown the business so much, James and Pam still add a personal touch and always respond to social media comments.
Keep the great sauces coming!

Reply from Sauce Shop®
My favourite sauce shop!
I've been buying from Sauce Shop for a while now and I am consistently impressed with the flavour and quality in each of their products. The hot sauces in particular are some of the best I've ever had, and I'm a big hot sauce guy. Love this place!

Reply from Sauce Shop®
Really great tasting sauces on my 2nd…
Really great tasting sauces on my 2nd bulk order. What has also impressed me, is that there was a slight issue with my order where two of the jars were damaged and within minutes of reporting it, they’ve sorted it and send out replacements.

Reply from Sauce Shop®
Great product
Great product with a really good support team when I have needed to speak with them about my online orders.
Top knotch

Reply from Sauce Shop®
Excellent sauces and super quick to…
Excellent sauces and super quick to respond every time - great service.

Reply from Sauce Shop®
Order arrived damaged so Royal Mail…
Order arrived damaged so Royal Mail postman said he was going to arrange for order to be returned to you, but I have heard nothing since and it's probably too long now since this happened.
Addendum - I have to credit Sauce Shop here as they contacted me after I posted this review and offered to resend my order along with a few extras to make up for this bad experience. I am very happy with the outcome.

Reply from Sauce Shop®
Worth it
There was a delay with manufacturing but the team kept us up to date. Really good quality sauces! Flavours are fantastic

Reply from Sauce Shop®
Great products and customer service
I placed an order for a customised selection of preferred sauces and seasonings. The price is very reasonable. There was a delay in my order being processed, but the customer service team worked fast to resolve my query, and the order was received a couple of days later. The flavour and quality of the sauces and seasonings are excellent, and there is a great selection to choose from. I'll continue to buy from the Sauce Shop.

Reply from Sauce Shop®
Lovely products but awful service
Really disappointed with the delivery and customer service in general. I ordered a bundle on a subscription for Father’s Day in plenty of time but in spite of chasing to check it would be here in time (and be reassured it would) sadly it didn’t arrive. I contacted after this and they advised that my parcel must have been lost and a replacement would be sent out along with some extra goodies as an apology. This then took a further 2 weeks to arrive and did not include anything extra. The products themselves are excellent and I would have continued the subscription but sadly the reliability has meant that I have cancelled and would be reluctant to order again.

Reply from Sauce Shop®
Great sauces and service
We haven't had a sauce we didn't like yet, but the Honey Sriarcha and Chipotle Aioli are staples in our kitchen now. We recently had a delivery where unfortunately one bottle was damaged but the process of raising the issue was easy, we had a quick response and they quickly sent out a replacement. No complaints at all.
Quality sauces
Great company been using for while now .good customer service very quick delivery. Best sauces there is
Good sauce and good customer service
Sauces taste great. Order was missing an item but Oliver sorted it out immediately for me and the replacement arrived within a day of him responding! Great service
Bit of a story on this one
Bit of a story on this one. Placed an order for Father’s Day on June 3rd arrived June 8th wow what great service right…! I feel that was pretty organised and plenty of notice! Come Father’s Day package is opened to discover 5 of the sauces I ordered were missing…making me look a bit mean for Father’s Day but no worries after explaining and contacting customer services I was told I’d get the sauces I had ordered and an additional one as an apology. Which I gladly accepted and waited for the delivery to come… so a week or so later received a vague email about issues with distribution but no clarity if I was impacted or not. I thought I’ll wait it out they are going through a transition phase which is hard for any business.
It has taken many mails and 3 further ordering attempts later to get the missing products to my door… 1st order went missing, second order Amazon delivery damaged and had to return and finally order no 4 made it to my door almost 6 weeks after my original order.
Im sorry to say I am not sure I’ll ever use this company again and definitely cannot recommend them until they fully sort their distribution problems which is a shame. Good product, efficient customer service in terms of communication but distribution choices are just too poor to make this something I want to buy again.

Reply from Sauce Shop®
Amazing company couldn't ask for better.
We ordered for Father's day and found our delivery was delayed! The team emailed promptly and kept us informed what was happening every step of the way. When we received our order it came in a beautiful gift box and most importantly we'd made one Dad very happy... he adores the brown sauce which is absolutely nothing like these nasty tasting brown sauces I'm traditionally used to! P s) you've got to try the Amarillo Chilli Jam i could eat it with a spoon... don't ever stop making sauces we're addicted 😆
Fantastic sauces
This is my second time ordering, love the sauces so much, very good for the money, using natural ingredients and I am very pleased.
Bought as a present for my husband
Bought as a present for my husband, and he absolutely loves every single one of them. So tasty and still the right amount of hot! This is the second batch i have ordered and won't be the last.
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