I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Condiments Supplier
- Catering Food and Drink Supplier
- Food Manufacturer
- Food Producer
- Food Seasoning Manufacturer
Written by the company
Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤
Contact info
Unit 3 Centurion Way, NG2 1RW, Nottingham, United Kingdom
- 01159413263
- info@sauceshop.co
- www.sauceshop.co
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sauce shop
I had a delivery which was faulty a sauce bottle had smashed ruining everything I sent a complaint in and it has been delt with perfectly they are sending a replacement box. I could not send first package back due to state of it sent them photos really good service and they were prompt in response very pleased .
Great customer service
Placed an order and then had a question around the shipping address. Oliver responded super promptly, assuring me all was in hand. Can’t wait to receive my order and the tasty sauces!
Love this Company
Love this Company. Been ordering ever since I bought my first box last December as a Christmas present for my Husband. We've made several orders throughout the year to top up our cupboards. They have so many incredible sauces, particularly the ranch sauce and their curry sauce. The latest interaction I had was with someone called Oliver. One of our jars arrived smashed and one bottle had leaked. I reached out, Oliver arranged for replacements to be sent straight away and I have to say, whilst it was appreciated, I'm not surprised, they have always been a pleasure to deal with and order from. Highly recommend!
I love Sauce Shop sauces
I love Sauce Shop sauces, both condiments and the simmer sauces. I’ve tried all simmer sauces, they’re free from nasty ingredients and so convenient! Any breakages in transit have been resolved quickly and hassle free. Top tier all around in my opinion.

Reply from Sauce Shop®
Excellent quality
Excellent quality, great variety of sauces, lovely packaging and super customer service! Would highly recommend.

Reply from Sauce Shop®
Very responsive and helpful
Needed to get some nutritional information re ingredients after putting in my order.
Very quick response with helpful information.
Looking forward to receiving my order.

Reply from Sauce Shop®
Great Company - Great Service
The Company's website was easy to navigate and my order was delivered very promptly. Unfortunately, on delivery, I found that the sauces had leaked and the box was soaked through. I emailed the Company and they dealt with my email immediately. They are replacing my order at no cost to myself. I was very impressed with how my problem was dealt with and I wouldn't hesitate to order from them again.

Reply from Sauce Shop®
Really good quality sources amazing…
Really good quality sources amazing flavour a new nasties in them
Definitely recommend them the flavours are amazing and the customer key is also amazing⭐️⭐️⭐️⭐️⭐️

Reply from Sauce Shop®
Great sauces
Great sauces, good service, quick dispatch and delivery, dealt with breakages very quickly, all round very good company.

Reply from Sauce Shop®
This is the first time I’ve shopped…
This is the first time I’ve shopped here. I got fed up sending the usual wine at Christmas and wanted something a little different. My Brother loves cooking and experimenting with flavours, so when I found this website I was so pleased. Thoroughly recommend this place for something different

Reply from Sauce Shop®
Great service
Ordering sauces for a present couldn't have been easier. The website is easy to navigate and the order was delivered within a couple of days of ordering which was amazing. Sadly one of the bottles was broken, however the team resolved the issue within the hour of me contacting them and they sent out a replacement. Such a fantastic experience. I will definitely order again in the future

Reply from Sauce Shop®
Perfection!
I ordered this morning and made a mistake with my address so emailed in, within minutes I got a response and they’d sorted my issue, absolutely amazing customer support. I can’t wait for my order to arrive! Woukd definitely recommend and use again

Reply from Sauce Shop®
Superb products and great customer…
Superb products and great customer service

Reply from Sauce Shop®
Amazing sauces by amazing an amazing…
Amazing sauces by an amazing company so well run and responsive to any query!
Best sauces in the market by a mile!

Reply from Sauce Shop®
Outstanding quality sauces with…
Outstanding quality sauces with excellent support (same day turn around and detailed replies and follow up).. in my case pricing delivery to Dublin.. a company on the move.. respect.

Reply from Sauce Shop®
Absolutely brilliant customer service…
Absolutely brilliant customer service and the sauces are amazing. Real honest ingredients and great tastes.
We've used the sauces a lot but never tried the seasonings and sauces so I've ordered these to try this time

Reply from Sauce Shop®
I really should be rating them one star…
I really should be rating them one star for discontinuing their Habanero Ketchup, which was insanely good. But the others I've tried are excellent too, so I'll let them off.

Reply from Sauce Shop®
Very helpful customer service
I haven’t actually received my order yet because it was lost in the post. However, on contacting Sauce Shop they immediately looked into this for me and have now confirmed that a replacement order will be on its way to me shortly. Thank you to Oliver for dealing with this matter and keeping me updated at all times.

Reply from Sauce Shop®
Buy the Golden Coconut Curry! So flavourful
I ordered a bulk order of the golden coconut curry sauce (it’s amazing) with a few other bits added in.
I also love the pineapple habanero sauce it’s a delicious blend of sweet and spicy do I had a free of those and decided to try a free of the other cooking sauces. I’m not a huge lover of ready made sauce and much prefer to make my own from scratch but it’s nice to have tasty sauces in for busy days.
Unfortunately my order didn’t arrive, I had tracking and waited patiently for it to arrive but it never did. I contacted the sauce shop and they immediately apologise and sent the order again, unfortunately some of the bottles had smashed but I believe that was down to the delivery and not the shop. They were well packed but I’ve seen how they throw packages around.
I contacted them and they immediately sent me a replacement for everything that was broken. No issues or arguments.
The sauces are delicious. They don’t taste artificial unlike most sauces, the tomato ketchup is particularly delicious.
I also love that it’s a local family owned company.
Great sauce and great customer service. ⭐️⭐️⭐️⭐️⭐️

Reply from Sauce Shop®
I’ve been a sauce shop fan for years…
I’ve been a sauce shop fan for years now and they keep getting better. I’ve loved watching them grow from a small craft brand into the mainstream brand they are now. Buffalo hot sauce is my favourite, but I’ve never had a bad sauce from them. I also trust the brand to not use junk ultra processed ingredients. Keep up the great work

Reply from Sauce Shop®
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






