Sauce Shop® Reviews 

302
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their purchases. Customers frequently praise the exceptional quality of the products, mentioning delicious flavours crafted carefully with natural and wholesome ingredients. Consumers also deeply appreciate the outstanding customer support team, noting that helpful staff members resolve any unexpected delivery problems very quickly and efficiently. Some reviewers were not happy with unexpected shipping delays that negatively affected time-sensitive holiday and seasonal orders arriving late. A few people also mentioned that communication regarding tracking and dispatch timing could be improved during extremely busy periods.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious flavours and high... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting high disagreement among... See more

Quality

Consumers find quality to be positive and consistently express appreciation for the delicious and versatile... See more

Customer service

Clients share positive opinions on customer_service, consistently describing the team as extremely friendly,... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more

Rated 4 out of 5 stars

The sauces are a wonderful quality and very well priced for the festive hamper, I’m sure my partner will love them when he opens it at Christmas! Unfortunately the reason I didn’t give five stars was... See more

Rated 4 out of 5 stars

I have scored a 4 rather than a 5 simply because I am a little disappointed that I won’t be receiving my hamper in time . I will say when I chased my order , the company were honest and explained due... See more


Company details

  1. Condiments Supplier
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Food Producer
  5. Food Seasoning Manufacturer

Written by the company

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(302)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sauce shop

I had a delivery which was faulty a sauce bottle had smashed ruining everything I sent a complaint in and it has been delt with perfectly they are sending a replacement box. I could not send first package back due to state of it sent them photos really good service and they were prompt in response very pleased .

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Placed an order and then had a question around the shipping address. Oliver responded super promptly, assuring me all was in hand. Can’t wait to receive my order and the tasty sauces!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Love this Company

Love this Company. Been ordering ever since I bought my first box last December as a Christmas present for my Husband. We've made several orders throughout the year to top up our cupboards. They have so many incredible sauces, particularly the ranch sauce and their curry sauce. The latest interaction I had was with someone called Oliver. One of our jars arrived smashed and one bottle had leaked. I reached out, Oliver arranged for replacements to be sent straight away and I have to say, whilst it was appreciated, I'm not surprised, they have always been a pleasure to deal with and order from. Highly recommend!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

I love Sauce Shop sauces

I love Sauce Shop sauces, both condiments and the simmer sauces. I’ve tried all simmer sauces, they’re free from nasty ingredients and so convenient! Any breakages in transit have been resolved quickly and hassle free. Top tier all around in my opinion.

November 18, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Love it, thanks for this review, Deborah!

Rated 5 out of 5 stars

Excellent quality

Excellent quality, great variety of sauces, lovely packaging and super customer service! Would highly recommend.

November 14, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Ah thanks for the review, enjoy your order.

Rated 5 out of 5 stars

Very responsive and helpful

Needed to get some nutritional information re ingredients after putting in my order.
Very quick response with helpful information.
Looking forward to receiving my order.

November 11, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for this review, enjoy your sauces!

Rated 5 out of 5 stars

Great Company - Great Service

The Company's website was easy to navigate and my order was delivered very promptly. Unfortunately, on delivery, I found that the sauces had leaked and the box was soaked through. I emailed the Company and they dealt with my email immediately. They are replacing my order at no cost to myself. I was very impressed with how my problem was dealt with and I wouldn't hesitate to order from them again.

November 11, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for leaving a review Maureen - really pleased the team managed to sort your issue out quickly.

Rated 5 out of 5 stars

Really good quality sources amazing…

Really good quality sources amazing flavour a new nasties in them
Definitely recommend them the flavours are amazing and the customer key is also amazing⭐️⭐️⭐️⭐️⭐️

November 4, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for the review Margaret!

Rated 5 out of 5 stars

Great sauces

Great sauces, good service, quick dispatch and delivery, dealt with breakages very quickly, all round very good company.

November 5, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for the review!

Rated 5 out of 5 stars

This is the first time I’ve shopped…

This is the first time I’ve shopped here. I got fed up sending the usual wine at Christmas and wanted something a little different. My Brother loves cooking and experimenting with flavours, so when I found this website I was so pleased. Thoroughly recommend this place for something different

November 1, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Ali, thanks for this review! Happy you stumbled across our website and managed to grab a gift for your brother - he will love it.

Rated 5 out of 5 stars

Great service

Ordering sauces for a present couldn't have been easier. The website is easy to navigate and the order was delivered within a couple of days of ordering which was amazing. Sadly one of the bottles was broken, however the team resolved the issue within the hour of me contacting them and they sent out a replacement. Such a fantastic experience. I will definitely order again in the future

October 27, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hey Harkiran, thanks for the review! Really glad to hear the team managed to sort out your damaged item quickly and without fuss.

Rated 5 out of 5 stars

Perfection!

I ordered this morning and made a mistake with my address so emailed in, within minutes I got a response and they’d sorted my issue, absolutely amazing customer support. I can’t wait for my order to arrive! Woukd definitely recommend and use again

October 10, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Glad the team got this sorted quickly for you! Thanks very much for the positive review.

Rated 5 out of 5 stars

Outstanding quality sauces with…

Outstanding quality sauces with excellent support (same day turn around and detailed replies and follow up).. in my case pricing delivery to Dublin.. a company on the move.. respect.

October 1, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for the review, James. Enjoy the sauces!

Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service and the sauces are amazing. Real honest ingredients and great tastes.
We've used the sauces a lot but never tried the seasonings and sauces so I've ordered these to try this time

September 15, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for the review, hoping you enjoy your latest order!

Rated 5 out of 5 stars

I really should be rating them one star…

I really should be rating them one star for discontinuing their Habanero Ketchup, which was insanely good. But the others I've tried are excellent too, so I'll let them off.

September 8, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

You had us scared for a moment with that title... sorry about Habanero Ketchup! Really pleased you're enjoying the rest of the range - thanks for the review.

Rated 5 out of 5 stars

Very helpful customer service

I haven’t actually received my order yet because it was lost in the post. However, on contacting Sauce Shop they immediately looked into this for me and have now confirmed that a replacement order will be on its way to me shortly. Thank you to Oliver for dealing with this matter and keeping me updated at all times.

August 27, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Ros, sorry to hear about the issue with your delivery, but very pleased to hear it's being sorted by Oliver and the team. Enjoy!

Rated 5 out of 5 stars

Buy the Golden Coconut Curry! So flavourful

I ordered a bulk order of the golden coconut curry sauce (it’s amazing) with a few other bits added in.

I also love the pineapple habanero sauce it’s a delicious blend of sweet and spicy do I had a free of those and decided to try a free of the other cooking sauces. I’m not a huge lover of ready made sauce and much prefer to make my own from scratch but it’s nice to have tasty sauces in for busy days.

Unfortunately my order didn’t arrive, I had tracking and waited patiently for it to arrive but it never did. I contacted the sauce shop and they immediately apologise and sent the order again, unfortunately some of the bottles had smashed but I believe that was down to the delivery and not the shop. They were well packed but I’ve seen how they throw packages around.

I contacted them and they immediately sent me a replacement for everything that was broken. No issues or arguments.

The sauces are delicious. They don’t taste artificial unlike most sauces, the tomato ketchup is particularly delicious.

I also love that it’s a local family owned company.

Great sauce and great customer service. ⭐️⭐️⭐️⭐️⭐️

August 14, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Samantha, thanks for the review. And, really pleased to hear the team sorted out your recent issue quickly and without fuss!

Rated 5 out of 5 stars

I’ve been a sauce shop fan for years…

I’ve been a sauce shop fan for years now and they keep getting better. I’ve loved watching them grow from a small craft brand into the mainstream brand they are now. Buffalo hot sauce is my favourite, but I’ve never had a bad sauce from them. I also trust the brand to not use junk ultra processed ingredients. Keep up the great work

August 18, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for this Martyn, and thanks for sticking with us over the years!

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