SBS Insurance Reviews 2,334

Superb service from start to finish. SBS were appointed by our insurer following an accident in the home which caused damaged to a high-end TV. I was contacted within 4hrs of reporting and had an offer of settlement within 2-3 hours of providing all of the required evidence. I opted for a cash settlement to enable me to spend some vouchers I had for a particular retailer and therefore 'upgrade' my new model with the funds landing in my account within 3 days. Superb service. Staff are super friendly and knowledgeable.

The process with SBS was a pleasure. I was lucky enough to be greeted by Amy, who reached out to me very quickly once my insurance company had passed me over to SBS. She was an absolute pleasure to speak to and dealt with all of my queries quickly and professionally. Amy really gave me the sense that she was working with my insurance company with my best interest at heart.

Amy, you were a delight, thank you again! I hope I don't have to make any more claims but if i do, I hope you're the one on the end of the phone!

Excellent concise information given from initial contact. Responded in a timely manner and followed up as well. Processed the claim swiftly and easy to follow instructions given. Michael Richardson was fantastic in the support he gave

SBS service was fantastic! Melanie was very nice and professional, and kept me updated on every step of the claim. It was stress free process unlike some other insurance companies.

From start to finish, Amy handled my claim with professionalism and efficiency. Her pragmatic approach to problem-solving made what could have been a stressful experience feel straightforward and well-managed. She was prompt, clear in her communication, and clearly knows her stuff. It’s rare to deal with someone in the claims industry who is both knowledgeable and genuinely helpful — Amy is exactly that. Highly recommend SBS Claims. Thank you Amy!

A very good quality service pav was very informative and helpful.
Thank you for your support today.
Kind regards Guy and Della. Laight
I D
874155

Smooth and efficient process from start to finish. Everyone I spoke to, especially Michael, was extremely patient and helpful. It made what is a stressful and alien process for me very simple.

Katie was kind and sympathetic to the unfortunate and sad circumstances causing me to make the claim. She and Conor were professional and gave clear instructions and advice, making the whole process far less arduous and stressful than I’d expected it to be. If only all companies could be so understanding and efficient! Thank you most sincerely

Great experience dealing with Michael at SBS who resolved my claim quickly. Great comms from Michael contacting me several times to progress my claim in a quick and efficient manner. Thanks, Rich

Kurt was very efficient and my claim was settled very quickly. Excellent customer service!

This company handled my claim extremely efficiently and swiftly. I experienced the loss of a personal item of particular sentimental value and despite several people helping in the search it has not been found.
Claire Ingram was so empathetic and helpful that this whole issue was made less upsetting. I really would recommend this company if you are seeking a genuine, efficient and kind service.

Thank you for an efficient service. Would certainly recommend them. Just wish it didn’t take so long. 3 weeks without a TV is a long time 🙂

My claim was handled quickly by Michael. I was happy with the settlement.

My experience with SBS excellent. Rachel was professional, understanding & very efficient. Made a stressful process so much easier.

Excellent service and outstanding communication! Michael was really professional and explained everything brilliantly.

Claim number 872960 - Spence. Fatima was professional and very helpful. She handled the claim well making it extremely easy for us and we appreciated her help.

Graham and Hayley, made a stressfull time so easy 3 emails 2 phone calls the claim was settled in one day i was given 3 options which I think helps customers not feel trapped. Great traditional straight forward service

Had such a great interaction with this company. Handled my insurance claim on behalf of direct line. The claim handler Claire Ingram was very professional, and also personal. She understood not only the cost value of a replacment, but also the sentimental value. She was caring and considerate, and kept me informed throughout the claim.

Mr A Latcham
Claim ref 874268

Excellent customer service and the processing of my claim was amazingly quick. I was totally happy with the service provided. Highly recommended company.