SBS Insurance Reviews 

I had an excellent experience with SBS Insurance while they managed my contents insurance claim following a burst pipe and subsequent water damage.

From the outset, the team was friendly, professional and incredibly efficient. The claim was handled promptly, and I was kept informed throughout the process, which made what could have been a very stressful situation much easier to deal with.

A special mention goes to Jacob, who was always available to answer any questions I had. He explained each stage of the claim clearly, talked me through the options available, and made sure I understood what would happen next. His communication was excellent, and nothing ever seemed too much trouble.

The whole process was well organised and reassuring from start to finish. I really appreciated the team's helpful approach and the way they kept everything moving smoothly.

I would happily recommend SBS Insurance to anyone needing support with an insurance claim. Their excellent customer service, clear communication and efficient handling of my claim made a difficult experience much less stressful.

very impressed with the service I received when iIhad to make a claim .I dealt with the same person throughtout the claim process which was quite complicated .The claim was resolved to my satisfaction and iIwas kept up to date as matters progressed to resolution .
i found them very easy to deal with and no long waits to get through on the phone .
I found them very professional and helpful

I spoke to Vicki Telford and she was helpful and clearly explained everything about my claim. It was a precious ring needing repairing but I was worried . She sorted it out and reassured me and it was repaired beautifully and thrilled with the result. Great service.

Excellent work from Fatima and her team with my claim time period was very efficient.

Useless process and determined to make you give up. After trying to make a claim on our Home Insurance we were passed to SBS. They asked for photo evidence which we’d already sent to Halifax. When emailing them, their servers wouldn’t accept any email, regardless of size. Called them for a third time with another 30 minute wait, new email address to try and still didn’t work.

Crom beginning to end i cannot fault the process and service . Fatima kept me up to date throughout . Excellent service

Anyone who rides or races a bike knows how devastating a theft can be of their pride and joy.
Outstanding Experience from the moment my insurance company passed my claim to SBS,
In particular I would like to thank the bike team Rachel , Sam and Louise ,they were professional knowledgeable and genuine. so refreshing to talk to someone when I needed assistance excellent communication couldn't recommend them highly enough

I cannot recommend SBS highly enough. After a stressful situation with accidental screen damage that wasn’t covered under my standard manufacturer's warranty, SBS stepped in to handle the insurance claim.

Paul from their team completely turned things around for me in just 48 hours. The communication was brilliant, the process was seamless, and they had a replacement sorted and delivered with absolute speed and professionalism. They also provided several other options to suit my needs which was also excellent.

It is incredibly rare to find a company that acts this quickly and actually delivers on their promises when you're in a tight spot. Absolutely top-tier service!

Following the loss of a sentimental piece of jewellery my insurance company, Hastings, referred me on to SBS to handle the claim. They called within 30 minutes of me reporting the loss and were extremely helpful and professional throughout. The claim took less than a week to resolve and I could not believe the speed and expertise with which the claim was handled.

Excellent service from Fatima Nessa at Churchill Insurance to SCI so easy no fuss or stress all sorted within 48hrs and my ring back on my finger after repair. Thank you all concerned.

Following a lightning strike, various electrical items were damaged. Our insurer put us in touch with SBS, and they have been extremely helpful throughout. Kurt was quick to respond and answered all our questions. He did his very best to ensure we received a settlement with which we were happy, and provided excellent customer service throughout, helping to resolve the claim quickly. We were very grateful for his help.

I logged my claim with my insurance company around 10am and was called by Amy at SBS within a few hours. We ran through the claim and circumstances and she requested that i send over images for validation.
By 4:30pm that same afternoon i had a currys voucher in my inbox to go and purchase a replacement.
Amy was very helpful, polite and professional. A 5* service.

Very helpful and speedy assessment and conclusion of home insurance claim (claim ref: 888371, assessor Pav Jhooty). Thank you SBS.

Really easy process and expertly handled by Chloe throughout. Thank you

I had a very positive experience with Katie, from start to finish she was helpful and professional, the communication was very clear

Rachel was very pleasant to deal with and very helpful, sorted our claim out efficiently.

I dealt with the most efficient Amy McCombe who made my claim experience absolutely painless. She responded promptly to every phone call and email I sent her and helped me through the process so expertly and with good humour. A big thanks to Amy.

Absolutely fantastic service. My partner had his e-bike stolen, and it was specifically covered on our policy. The entire claims process was incredibly smooth from start to finish.

Rachel from SBS handled our claim, and she was outstanding throughout. She kept us informed, was professional, compassionate, and made what could have been a very stressful experience feel straightforward and hassle-free.

We really appreciate how seamless the whole process was. Thank you, Rachel, and the team at SBS for such brilliant service. I wouldn’t hesitate to recommend you.

I was passed on to SBS by my insurance company, the process was handled in an excellent manner from start to finish. I received a call from SBS within a few hours of my claim being forwarded to them. My claim handler, Fatima, was fantastic. She explained the process and set the claim in motion. Once I had sent my documents to Fatima she responded very quickly and the claim was processed within a day and I had my settlement agreed and processed there and then. The whole process was completely painless. A huge thank you goes to Fatima for the very friendly and proficient manner she handled my claim throughout the claim process.