SBS Insurance Reviews 

This company is nothing short of appalling. I had a laminated floor fitted after my washing machine flooded. My original flooring was 8 month old. Put in in 2 days.
SBS sent a man to complete the job. The job he completed was not to the standard of the flooring I had fitted neitherwas the finish..
Reported to SBS it took 8 weeks and a call to my insurance Halifax to get a response.
My washing machine flooded in June 2024 and it has taken till Sunday the 5th July for it to finally be fitted and completed thats
2 years its taken.
So many phone calls, problems caused by SBS, chasing, being let down. I have not had one written apology from the managment team.
They are a disgrace do not give them the time of day.

Lauren Yate was in touch within a few hours of making the claim, she was able to talk me through the process and take all the relevant information off me across a phone call. I was really impressed with the speed and just the ease of being able to talk things through on the phone (and sending photos while on the call). I can imagine a back and forth via email would’ve taken much longer for all involved and I appreciated the efforts she’s made and I’m feeling optimistic about the rest of the claim.

Great service from Fatima. Kept me updated and was prompt and efficient at assessing the claim and offering a solution.

Fatima was amazing from start to finish
Put me at ease and was so quick deleing with it. Very polite and professional
Claim- 887314

From the first contact with SBS every thing was first class service. My contact Melanie Rochester kept me informed at every stage of the claim process. My claim number was 878686.

Very good experience with SBS, Pav dealt very professionally with my claim 887338, he was helpful throughout the process.

Clear, concise information, with a full explanation of all insurance cover payment claim options, combined with a precise assessment report, made a pleasant experience for all parties which resulted in a satisfactory outcome.

The total experience with SBS was fantastic. Amy from the claims team handled my case and was very helpful, efficient , knowledgeable and had everything sorted in honestly no more than 5 minutes. I can not recommend this company enough absolutely amazing.

We returned from a weekend away to find that we had been burgled and my wife's jewellery items had been taken. Our jewellery claim was passed to SBS under claims number 886178 with Fatima as our assessor. The information we needed to provide seemed quite daunting but Fatima reassured us that she would help us through out the process. Once we submitted the relevant information Fatima was quickly on the case and our claim was resolved in only 4 working days. We are both thankful to Fatima for all she did for us, very helpful and friendly during this difficult time.

My claim 884701 was processed by Fatima, who was lovely. She was so kind understanding, I had lost my Mothers engagement ring which was brought for her in 1939, I received it when she passed away and have had it for 51 years this year, the sentimental value cannot be replaced. And Fatima was very patient with me, no rushing for me to decide what I wanted to do. I cannot thank her or your company enough. She is a very special person. Her service to me was outstanding. Thank you.

My claim handler was Paige Steadman, And i must say she handled the claim very efficiently and quickly was kept informed throughout, The whole process was sorted in just over a week and there part has been completed to my satisfaction
Thank you Paige and the SBS team.

Chloe was so helpful; despite our claim initially being handled incorrectly, she quickly sorted it all out and ordered us a replacement car seat to be delivered the next day. I felt really listened to and reassured that SBS prioritise parent's views and children's safety. Thank you!

Amy from SBS insurance dealt with my claim in a totally professional way whilst maintaining a friendly and helpful manner. The matter was resolved very speedily and I would completely recommend this company.

Excellent service & very quick.
Great customer relations with Pav.

Vicki Telford ,was a great help my claim .

Claim No 885149- Fatima.
Excellent service from Fatima, she handled our claim very professionally and explained everthing in detail, she communicated every detail with us at the times she promised.
Thank you Fatima for your very caring attitude, which helped us considerably, with this very stressful situation, we would have given her 10 stars if we could.
Thank You.
Doreen Broxup.

Fatima was efficient and very helpful, She dealt the the process quickly and with sympathy. The service and solution were speedy and effective. Claim 885960

I had an excellent experience with Amy from SBS. She communicated clearly throughout the entire process, making everything easy to understand. Amy took the time to listen and understand my individual circumstances, showing genuine empathy and professionalism. She made a great effort to find the best possible resolution and kept me informed every step of the way. Her dedication, patience, and customer-focused approach made a stressful situation much easier to deal with. Thank you, Amy, for your outstanding support.

Amy deserves all the credit as best customer service I've received to date.

Amy is friendly, professional and explains everything clearly. She has a lovely telephone manner and made me feel at ease. Thank you Amy for making my claim experience comfortable.

My claim was dealt with efficiently by Vicky Telford, all sorted in a week i am well impressed by the service I received.