SBS Insurance Reviews 

Vicki Telford was my contact, and I found her to be amazing. My skills on a keyboard are not good, and as I am not far off 80 years of age, I have no desire to improve them! She was so knowledgeable and extremely helpful from start to finish. A credit to your company, and also a good sense of humour. My sincere thanks for guiding me through the process.

This was a nice, calm process. Fatima was very professional and was a great help to me.

"I had such a great experience thanks to Shelley from SBS—she was brilliant, friendly, and incredibly helpful the whole way through. She took the time to answer all my questions, kept everything moving smoothly, and made the entire claim process so simple and hassle-free; I honestly couldn’t have asked for better support."Thank you very much ☺️

872581. Katie Cox and the team have been brilliant. I acciddntly damaged my ring and put a claim in. Katie contacted me and solved my problem. With emails keeping me updated. I have now received my ring back

We used SBS insurance as our tv got accidentally broken. I must say it was stress and hassle free! I was on the phone with Paige for 12 minutes and in that time we’d exchanged emails with photo evidence and she had concluded our tv needed replacing. Within the hour after the call, I received our voucher to go buy our new tv. All round the whole process was brilliant.

Excellent service - from start to finish. Responsive, knowledgeable and super efficient. Thank you Rachel Drayton-Chana and the team!

Paige called me this morning to discuss a claim I had made and she was absolutely brilliant.
Caring, conscientious, did absolutely everything she said she would.
All concluded without delay or concern on my behalf.
She also followed up very promptly on a couple of post Conversation queries I had.
Terrific old fashioned outstanding service.

My first contact with SBS was a phone call that I wasn't expecting as I had not seen an earlier email from my insurers. Suspecting a scam, I refused to talk and hung up. After checking them out, I called back and spoke to Pav, who couldn't have been more helpful and didn't mind at all that I had hung up on him a few minutes before. An assessor was arranged and within a few days my claim was approved and a contractor arranged to carry out the repair. Pav, at SBS, made the process very easy and quick.

Very very good service brilliant customer care 100% would recommend this service very quickly sorted out no issues no need to improve very happy

Very efficient and swift with the estimate and time frame for replacing the carpets. Pav was very helpful and knowledgeable in the clearing of the old carpets and moving the furniture.

Superb service from start to finish. SBS were appointed by our insurer following an accident in the home which caused damaged to a high-end TV. I was contacted within 4hrs of reporting and had an offer of settlement within 2-3 hours of providing all of the required evidence. I opted for a cash settlement to enable me to spend some vouchers I had for a particular retailer and therefore 'upgrade' my new model with the funds landing in my account within 3 days. Superb service. Staff are super friendly and knowledgeable.

The process with SBS was a pleasure. I was lucky enough to be greeted by Amy, who reached out to me very quickly once my insurance company had passed me over to SBS. She was an absolute pleasure to speak to and dealt with all of my queries quickly and professionally. Amy really gave me the sense that she was working with my insurance company with my best interest at heart.

Amy, you were a delight, thank you again! I hope I don't have to make any more claims but if i do, I hope you're the one on the end of the phone!

Excellent concise information given from initial contact. Responded in a timely manner and followed up as well. Processed the claim swiftly and easy to follow instructions given. Michael Richardson was fantastic in the support he gave

SBS service was fantastic! Melanie was very nice and professional, and kept me updated on every step of the claim. It was stress free process unlike some other insurance companies.

From start to finish, Amy handled my claim with professionalism and efficiency. Her pragmatic approach to problem-solving made what could have been a stressful experience feel straightforward and well-managed. She was prompt, clear in her communication, and clearly knows her stuff. It’s rare to deal with someone in the claims industry who is both knowledgeable and genuinely helpful — Amy is exactly that. Highly recommend SBS Claims. Thank you Amy!

A very good quality service pav was very informative and helpful.
Thank you for your support today.
Kind regards Guy and Della. Laight
I D
874155

Smooth and efficient process from start to finish. Everyone I spoke to, especially Michael, was extremely patient and helpful. It made what is a stressful and alien process for me very simple.

Katie was kind and sympathetic to the unfortunate and sad circumstances causing me to make the claim. She and Conor were professional and gave clear instructions and advice, making the whole process far less arduous and stressful than I’d expected it to be. If only all companies could be so understanding and efficient! Thank you most sincerely

Great experience dealing with Michael at SBS who resolved my claim quickly. Great comms from Michael contacting me several times to progress my claim in a quick and efficient manner. Thanks, Rich

Kurt was very efficient and my claim was settled very quickly. Excellent customer service!