LEWIS Access  Reviews 

3,271
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, describing them as superb, well-built, sturdy, and of high quality, often noting their ease of assembly and robust design. People frequently highlight the professional and helpful staff, from sales to delivery drivers, who provide great communication and efficient service. The delivery service is often commended for being straightforward, on time, and for the drivers' helpfulness and clear communication regarding schedules. However, some customers also noted that deliveries occasionally arrived later than expected, with some experiencing uncommunicated changes to their scheduled delivery dates.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed, efficiency, and... See more

Product

Reviewers mention positive feedback about product quality and value, with many highlighting that the products... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency across... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Quality

Consumers consistently express satisfaction with the quality of products, highlighting them as well-made,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience all round … easy to use web site … good communications and updates (due to weather conditions). The mobile scaffold (LEWIS 250 Tower -1.8m x Single Width x 10.2m Platform... See more

Company replied

Rated 5 out of 5 stars

We are a Vintage Bus group who Paint buses as well as restoring the bodywork. We have bought two Scaffold Towers and two podium steps from Lewis Scaffold Towers, in recent years. The product i... See more

Company replied

Rated 5 out of 5 stars

The delivery was scheduled for a convenient time. All the tower bits as described. I haven't tried to erect it yet, however I see the tower is a professional one, as those I've been using at work for... See more

Company replied

Rated 5 out of 5 stars

Lewis Access are a great company to work with. I recently ordered a tower and realised I had selected the wrong size, which meant I needed to order additional parts. Their team was extremely help... See more

Company replied


Company details

  1. Scaffolding Rental Service
  2. Aluminum Supplier
  3. Construction Equipment Supplier
  4. Ladder Supplier

Written by the company

We are family-owned and operated business based in London, specialising in the manufacturing of high-quality access towers and ladders. Proudly made in the UK, our products are built with precision and durability in mind. We deliver across the country using our own fleet of lorries, ensuring your order arrives safely! With a commitment to exceptional customer service, we are dedicated to providing reliable, British-made solutions that you can trust.

The Best Quality

Written by the company

for the best prices!
we never let you down

Our shipping promise

We deliver all our equipment ourselves

Service 100% Guaranteed, we do not use couriers, we deliver ourselves on our own lorries with our own drivers!!

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,271)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second scaffold I have purchsed from…

Second scaffold I have purchsed from Lewis Access. Great value and service with prompt delivery.

October 24, 2025
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you are satisfied with the value, service, and prompt delivery of the scaffold. Thank you for your continued support!

Rated 5 out of 5 stars

Great service

Great service, great product, great prices. Highly recommend

October 23, 2025
Unprompted review
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Reply from LEWIS Access

We appreciate your recommendation and are glad you had a great experience with our service and prices!

Rated 5 out of 5 stars

Highly Recommended

Ordered on monday as I needed it quick and didn’t want to hire. The girls in the office was super friendly and arranged for fast delivery which I received this morning!!
The driver was very helpful and even offered to put my tower in my garage. The product is great and I had a very good experience dealing with everyone. Thank you LEWIS!

October 23, 2025
Unprompted review
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Reply from LEWIS Access

We're happy to hear that you received your order quickly! We appreciate that our team's friendliness and helpful delivery made your experience a very good one. Thank you for your positive feedback!

Rated 5 out of 5 stars

Found Lewis online

Found Lewis online, purchased a scaffold tower with the girls upstairs they was super helpful and friendly, I was able to collect within the hour for a job i needed to do that afternoon. Would really recommend this company and will definitely be back to extend my tower.

October 20, 2025
Unprompted review
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Reply from LEWIS Access

We're happy to hear that the team provided super helpful and friendly service! We're glad we could assist with your urgent job and appreciate your recommendation.

Rated 5 out of 5 stars

Can’t thank Lewis access enough

Can’t thank Lewis access enough. They made sure we got delivery when we needed it and even followed up with a call after to make sure everything was okay with our order. This is our second order from them! Wouldn’t go anywhere else!!!! Thanks guys

October 17, 2025
Unprompted review
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Reply from LEWIS Access

We appreciate your continued trust in us! We're happy to hear that we could deliver what you needed and that you were satisfied with our service. Thank you for your wonderful feedback!

Rated 1 out of 5 stars

Cannot trust delivery /costs online

Cannot trust the delivery dates and prices online.
Ordered c. £2k tower and told free delivery and 4 working days, this quickly went to 7 working days and then advised over 15 working day OR, I can pay an extra £270 - £308 for delivery - but they will very kindly (yes I am being sarcastic), contribute 50% of the delivery cost. Just be very aware if you need this for a certain date or don’t want on pay extra. I paid by bank transfer - so they have my money. If you do order, recommend you pay by card to have greater protection afforded by Visa / Mastercard regs.

Very poor experience and I certainly would not recommend.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!
Prompt delivery and a great product. Wouldn't hesitate to recommend.

October 8, 2025
Unprompted review
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Reply from LEWIS Access

We're happy to hear that you had a great experience with our customer service and product! Thank you for your recommendation!

Rated 5 out of 5 stars

great service

great service, from start to finish and a product to match will use in the future. many thanks again for all your help

October 15, 2025
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had a great experience with our service and product. We appreciate your kind words and look forward to helping you again!

Rated 5 out of 5 stars

Excellent sturdy tower at great price

great communication straight after ordering, tower was a delivered a couple of days later than expected but I was keep up to date on the delivery. The tower is very well built and extremely sturdy. The delivery driver was on time, very polite and helpful with the unloading.
My only criticism is the quality of the toe boards, they have used a very cheap pine wood plank rather than buffalo board. One of the ones supplied already has a split in it and wont last very long, shame as it looks like a cheap alternative when the tower is of excellent quality.

October 10, 2025
Unprompted review
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Reply from LEWIS Access

We appreciate your order and are glad the tower's build and delivery met your expectations. We've noted your feedback regarding the toe boards' quality and will review this with our production team. Thank you for your comments.

Rated 5 out of 5 stars

Well made, sturdy piece of kit

Brilliant bit of kit - no more struggling with ladders - so much safer. Easy to erect - all pieces are manageable even for an old bloke like me.

October 8, 2025
Unprompted review
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Reply from LEWIS Access

We're happy to hear that our product has made things safer and easier for you! Thank you for sharing your positive experience with our equipment.

Rated 5 out of 5 stars

Quality assured

Second full scaffolding set up purchase from Lewis access, high quality and great service.
Would highly recommend

October 13, 2025
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We appreciate your continued trust in our high-quality products and great service. It's great to hear you recommend us! Thanks for your feedback.

Rated 5 out of 5 stars

Great company great product

Great company great product ! Helpful and friendly delivery driver and customer service on the phone was perfect couldn’t be more pleased- Steve

September 25, 2025
Unprompted review
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Reply from LEWIS Access

We appreciate your positive feedback! We're happy to hear that our product, delivery driver, and customer service met your expectations and provided a perfect experience.

Rated 5 out of 5 stars

Great customer service - Spot on !

From start to finish the customer service has been spot on from Lewis Access. We ordred a 10.2m tower for use by our faciltiies team at our Church and community centre ( high ceilings in places! ) we had delivered today what looks like a quality product, we've only built up a few sctions to try it out but we are really happy. Lewis's delivery driver was spot on as well !

September 30, 2025
Unprompted review
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Reply from LEWIS Access

We're happy to hear that the tower meets your needs and that our service was spot on from start to finish. We appreciate your positive feedback regarding the delivery and the product's quality for your Church and community center. Thanks!

Rated 5 out of 5 stars

Needed a Tower for some important site…

Needed a Tower for some important site work urgently and after ordering on the Friday, the tower arrived up at my job on the Mondays morning.

September 22, 2025
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that the tower arrived promptly for your important site work. We appreciate you taking the time to leave us this positive feedback.

Rated 5 out of 5 stars

Bang on what was advertised and…

Bang on what was advertised and delivered same week

September 5, 2025
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We appreciate you confirming the order matched the description and arrived quickly. Thank you for your feedback!

Rated 2 out of 5 stars

Rickety structure

Even with extra straps and bracing It’s a rickety design. Especially above 6.5m. One of the pins broke after about a week and other pins show signs of rust after two months. All in all a bit disappointing

August 14, 2025
Unprompted review
Rated 3 out of 5 stars

Don't expect delivery anywhere near the date the website promises

I ordered a scaffolding tower on the evening of the 12th August and the website claimed delivery on the 15th August, although is does state "subject to stock and location". Perfect, I thought, a week of glorious weather to get my job done.
13th August got an e-mail with the title "Your order from Lewis Access is on it's way". Brilliant, I thought.
Then nothing.
I e-mailed on the 18th, and to be fair, recieved a reply back the same day stating a delivery date of 26th August or I can pay for a Courier to recieve it earlier. That is 11 days after the 15th and I'm expected to pay for a courier to get it before then. Thats not on.
Then on the 21st I recieved an e-mail saying delivery on Wednesday 27th August.
Wednesday came along and I was able to track the driver and he deliverd pretty much on time.
The quality of the scaffold tower is great, the delivery driver was a really nice chatty guy, however the weather has now turned from beautiful to torrential rain for the next week and a half, so I'm delayed even more due to the delivery delay.
A lot of people have mentioned delayed deliverys and the company have replied a few time that they will look into this, however it is obvious that is not the case.
If you can't deliver in the time shown on the website then don't say you can.
I feel 3 stars is fair, good quality tower, good delivery driver and a quick reply from customer services. Two stars dropped for delivery in 10 working days instead of the 2 that the website stated.
I was undecided wether to purchase this new tower or a good second hand Boss tower locally but chose the new one because it was likely to be delivered quickly.

August 27, 2025
Unprompted review
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Reply from LEWIS Access

We appreciate your feedback and are sorry the delivery didn't meet the timeframe indicated on our website. We're happy the tower's quality and the driver's service were satisfactory. We'll investigate the delivery delays to improve our service accuracy. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

I tried to purchase a scaffold tower…

I tried to purchase a scaffold tower today valued just under £2500. One thing that attracted me to this company was that they advertised free delivery covering the whole of the U.K. and they only used their own transport. I stay in mainland Scotland.
I spoke to their manager that still insists that they cover the whole of the U.K. I said that I would pay the extra £169.99 plus vat to get it delivered to Inveraray but they still won’t deliver and that they would get back to me with a price from a courier.
Very misleading advertisement.

August 26, 2025
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

To clarify, we are unable to deliver directly to your area using our own vehicles. However, we were happy to look into arranging delivery through a courier service on your behalf. Due to the distance and mileage involved, a delivery charge does apply to Scotland. This is stated on our website, but I apologise if this was not clear and that you have found it misleading.

Rated 5 out of 5 stars

Don’t hire just buy one.

I needed a scaffold tower for my work and of course shopped around then came across Lewis Access I couldn’t have picked a better company go on YouTube and see for yourself they will work with you to fit your requirements I did business with them twice and very happy.

August 22, 2025
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you found what you needed! It's great to know our team could meet your requirements and that you were very happy with your experiences. Thank you for your positive feedback!

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