Scala support has been awesome! We are migrating from another cPanel based host to Scala sPanel. We are self managed so no free migration. Support was very helpful with some SSH commands when w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just signed up with Scala Hosting. I've had an extensive Pre-Sales Chat and two Support Chats so far. Their techs quickly answered questions and troubleshot a glitch. Scala Hosting's custom Spanel... See more
Company replied
I have moved from another hosting service to scala, everything is great, smooth, fast. Besides that, I recently had an issues with some sort of plug-in problem, website had serious error and can no... See more
Company replied
No matter how small or complicated the issue may be, their chat support team is hands down the best. Responds back in a timely manner, helps you solve problems, and looks into ones that can't be solve... See more
Company replied
Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- e-Commerce Service
- e-Commerce Solution Provider
- Email Service Provider
About ScalaHosting
Written by the company
ScalaHosting is a Dallas-based hosting provider with over 17 years of experience and a specific focus on managed cloud VPS technology.
Why ScalaHosting?
- Simple website management with our own SPanel control panel - a free cPanel/WHM alternative
- Free and effortless migration - we will migrate all your websites and mailboxes at no additional cost and without any downtime
- Unconditional anytime money back guarantee - just to show you how certain we are about the quality of our services
- 24/7/365 "Ask anything" expert support you can rely on - get help whenever you need it via live chat (instant) or by ticket (15 min. response time)
- We always use the latest hardware to make your websites ultrafast - with All-NVMe storage and the latest EPYC and Intel Xeon Gold 6444Y processors across all our cloud clusters, you can expect nothing but lightning-fast website performance
- Ecommerce-ready Managed Cloud hosting - There’s a reason why ScalaHosting is the exclusive hosting provider for OpenCart! Find us on their homepage.
- Focus on the Managed Cloud - shared hosting is something from the past, and here at Scala, you will get all the help you need to make your cloud migration as smooth as possible
- Joomla exclusive VPS provider - endorsed by Joomla's founder, Brian Teeman
ScalaHosting
Written by the company
Anytime unconditional moneyback guarantee. Free and effortless site and account migration.
Every hosting plan comes with an unconditional anytime money-back guarantee which means we’ll issue a full refund if you request it. No questions asked.
ScalaHosting will migrate all your websites from any platform and server at no extra cost and will verify if all migrated websites function correctly on the new server. The only thing you need to do is provide the login details to your previous hosting server.
Contact info
1999 Bryan St #900, 75201, Dallas, United States
- +1 (503) 893-4279
- affiliate@scalahosting.com
- www.scalahosting.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ScalaHosting
Hi Paiwand,
Thank you very much for your kind feedback. I’m glad to know that our team was able to assist you promptly and provide the guidance you needed. Delivering attentive and effective assistance is something we at ScalaHosting truly value, and it’s great to see that reflected in your experience.
If you ever need anything in the future, please don’t hesitate to reach out. We'll be happy to help.
Warm regards,
Gabriella
Excellent service
I have moved from another hosting service to scala, everything is great, smooth, fast.
Besides that, I recently had an issues with some sort of plug-in problem, website had serious error and can no longer visit. The scala team (Tray, thanks again) answered in less than 5 seconds and help me locate the problem in less than 30 seconds, and magically, fix the issue in another 30 seconds.
No more need to say here, five star service.
Best money I spent in year 2025
December 20, 2025
Reply from ScalaHosting
Hi JD,
Thank you for taking the time to share your experience after moving your website to ScalaHosting. I’m very pleased to hear that the transition went well and that everything has been running as expected since then.
I especially appreciate you mentioning your recent issue and Tray’s involvement. Moments like these are exactly why our team is here-to step in quickly, identify what’s causing the trouble, and get things back on track without unnecessary delay. I’ll be sure to pass your kind words along to Tray.
Your trust means a great deal to all of us at ScalaHosting, and I’m glad we could make such a positive impact on your experience this year. Please know that we’re always here whenever you need assistance.
Warm regards,
Gabriella
Alex was INCREDIBLY kind
Alex was INCREDIBLY kind, helpful/informative. What else can I say? Scala has been a wonderful web host and the customer service has always been SUPERB. Cannot recommend Scala enough (and I've been with them for many years now)
December 13, 2025
Unprompted review
Reply from ScalaHosting
Hello,
Thank you for taking the time to share your experience. I’m very pleased to hear that Alex made such a positive impression and that the assistance you’ve received over the years has consistently met your expectations. Long-term relationships like yours mean a great deal to us, and it’s wonderful to know that our team continues to support you in a way that truly matters.
Your recommendation is sincerely appreciated, and we're grateful for your continued trust in ScalaHosting.
Warm regards,
Gabriella
Amazing
Amazing, incredible 24/7 support! No matter when you log in, there will always be someone there to help you. This is important for a beginner like me. By joining ScalaHosting, I feel like I can do everything on the server. Also, the speed of my sites has skyrocketed! I really have no words to thank them for! You have to try it to see for yourself :)
December 13, 2025
Reply from ScalaHosting
Hello,
Thank you for your kind feedback. I’m very glad to hear that having access to help at any time has made managing your server easier and more comfortable, especially as you’re gaining experience. It’s also great to know that your websites are now running noticeably better.
I truly appreciate your trust in ScalaHosting and your recommendation.
Warm regards,
Gabriella
Reply from ScalaHosting
Hi Sophia,
Thank you so much for taking the time to share this. I’m really glad to hear that Ivo was able to assist you in such a meaningful way. He truly cares about helping our clients, and I know he’ll appreciate your kind words.
If you ever need anything else, we’re always here and ready to lend a hand. Thank you for choosing ScalaHosting as your hosting provider!
Warm regards,
Gabriella
Reply from ScalaHosting
Hi there,
Thank you for taking a moment to leave your feedback. I’m really happy to hear that your experience with our team has been so positive. Knowing that the assistance you received stood out to you truly means a lot to all of us at ScalaHosting.
If you ever need anything in the future, whether it’s a quick question or something more involved, we're always here and ready to help.
Warm regards,
Gabriella
Good communication
Good communication, clear and precise answers, good responsiveness
December 7, 2025
Reply from ScalaHosting
Hi Serge,
Thank you so much for sharing your feedback. It means a lot to us to hear that your interactions with ScalaHosting have been smooth and straightforward. I’m truly glad that the way we communicate and support you has made your experience a positive one.
If you ever need help with anything or have suggestions that could make things even better, we're always here and happy to assist.
Warm regards,
Gabriella
fast and effective response
December 7, 2025
Reply from ScalaHosting
Hi Latif,
Thank you for sharing your feedback. I’m truly glad to hear that our reply time and the way we at ScalaHosting handle your requests have been meeting your expectations. Knowing that our efforts make your experience smoother really means a lot.
If there’s ever anything more you need, I’m always here to help.
Warm regards,
Gabriella
Reply from ScalaHosting
Hi Ivan,
Thank you so much for taking a moment to leave this feedback.
Hearing that you’ve had such a positive experience with our team truly means a lot to us. We're committed to making sure you always feel supported and taken care of, and we're grateful that you chose to share your impression with ScalaHosting!
If there’s ever anything more we can do to assist you, please don’t hesitate to reach out.
Warm regards,
Gabriella
Reply from ScalaHosting
Hi Clayton,
Thank you for sharing your thoughts with us - even a brief comment like this means a great deal.
I’m really glad to hear that you’ve found our service to be a clear and practical fit for your needs. Ensuring that everything feels smooth and uncomplicated on your end is something we care deeply about, so your feedback truly matters.
If there’s ever anything you’d like to explore further or any way I can make your experience with ScalaHosting even better, we're always here to help.
Warm regards,
Gabriella
Incredible customer service
Incredible customer service. I was stressed about a large database issue and a looming invoice deadline, and the support team was so understanding. They gave me the extra time I needed without hesitation. It is rare to find a hosting company that treats you like a human and not just a number. Thank you!
December 5, 2025
Unprompted review
Reply from ScalaHosting
Hi Azad,
Thank you so much for sharing this; it truly means a lot.
I’m really glad we could help ease some of the pressure you were feeling with the database situation and the upcoming invoice deadline. We know how overwhelming those moments can be, and the last thing you need is added stress from your hosting provider. At ScalaHosting, we always want you to feel heard and supported, not rushed or overlooked, so I’m happy we could give you the breathing room you needed.
You’re never “just another account” to us. If anything comes up again, whether urgent or not, please don’t hesitate to reach out. We're always here to help however we can.
Warm regards,
Gabriella
Outstanding Service and Exceptional Professionalism
From the very beginning, my experience was truly excellent. The communication was fast, clear, and incredibly helpful. What impressed me most was the level of professionalism and genuine care shown throughout the entire process. Every question I had was answered with patience, and every issue was handled promptly and efficiently.
It’s rare to find a company that combines technical expertise with such a human touch. They truly go above and beyond to ensure the customer feels supported and confident, and that makes all the difference.
I highly recommend their services to anyone looking for reliability, honesty, and real dedication to customer success.
Date of experience: 12/04/2025
Name: Asaad
December 4, 2025
Reply from ScalaHosting
Hi Asaad,
Thank you so much for sharing your thoughtful feedback - it truly means a lot.
I’m grateful to hear that your experience from day one left such a positive impression. Knowing that our communication felt straightforward and that you always felt heard and supported is exactly what I strive for. Your questions and concerns are always welcome, and I’m glad you felt comfortable reaching out throughout the process.
What you said about the balance between technical skill and a personal approach really touched me. We always aim to make sure you never feel like just another ticket, and it’s wonderful to know that this came through in your interactions with us.
Your recommendation is deeply appreciated, and we're here anytime you need assistance or guidance in the future.
Warm regards,
Gabriella
Favorable
Quick responses. Knowledgeable. Friendly. Based on my experience so far, overall, I highly recommend this service to anyone.
December 4, 2025
Reply from ScalaHosting
Hi John,
Thank you so much for taking the time to share your experience. It truly means a lot to hear that our team has been able to assist you quickly and with the level of care you deserve. Knowing that you feel confident recommending ScalaHosting's service is one of the best compliments we can receive.
If you ever need anything or have questions down the road, I’m always here and happy to help.
Warm regards,
Gabriella
Renews at higher prices, but very kind CEO!
Update on my review below:
Subsequently, the CEO of the company personally got in touch with me, making a good proposal and offering assistance with all service-related matters. I have continued to use the company's services and I still recommended them!
Original review:
All good until they decided to charge me 3,5 times as much just because I'm an old client. I contacted them and asked to renew at the prices they're offering at present, but they refused and said that current prices do not apply to old customers. Very unpleasant! Now I am forced to migrate my services away within a month. So, basically, you will be lured with what looks like normal prices and after one year, you would be extorted with the explanation that you started at 80% off and some super arrogant comments like "we have to charge our existing clients many times more, else it would degrade our services."
November 25, 2025
Unprompted review
Reply from ScalaHosting
Hello,
Thank you for taking the time to update your review and for sharing both parts of your experience. We truly appreciate your openness and the opportunity to address your concerns directly.
We understand how frustrating pricing changes can feel, especially for long-standing clients. That is never an easy situation, and we're glad we were able to reconnect and discuss the details together. For us at ScalaHosting, it is important that every customer feels heard and supported, which is why we reached out to clarify the options available and offer assistance moving forward.
We’re grateful that we were able to find a way to continue working together and that you chose to stay with ScalaHosting.
Your recommendation means a great deal to us, and it reassures us that transparent communication can make a real difference, even in challenging moments.
Thank you again for your feedback and for giving us the chance to improve the experience.
Warm regards,
Gabriella
Excellent support thank you.
November 19, 2025
Reply from ScalaHosting
Hi Colin,
Thank you so much for your feedback. I’m very glad to hear that you were pleased with the assistance you received. Knowing that our support team was able to help you in a way that met your expectations truly means a lot.
If you ever need anything else, we're always here to help.
Warm regards,
Gabriella
Dimitar was helpful and patient!
Dimitar was helpful and patient with my requests. I was given the best advice on using subdomains rather than subdirectories when creating customer test sites.
November 20, 2025
Reply from ScalaHosting
Hi Anton,
Thank you for sharing your experience with us. I’m really glad to hear that Dimitar was able to guide you through everything with care and offer clear advice on using subdomains for your test sites. It’s wonderful to know his approach made things easier for you.
If there’s anything else you’d like help with as you continue working on your projects, we at ScalaHosting are always here to support you.
Warm regards,
Gabriella
Quick and Easy Support
Dimitar quickly found the issue with my staging site and resolved it efficiently. Really appreciate the quick turnaround
November 19, 2025
Reply from ScalaHosting
Hi Joshua,
Thank you so much for sharing your experience. I’m really glad to hear that Dimitar was able to pinpoint the issue with your staging site and sort it out without delay. It’s wonderful to know the prompt resolution made a difference for you.
If you ever need a hand with anything else, we're always here to help. Thank you for choosing ScalaHosting as your hosting partner!
Warm regards,
Gabriella
Stand Out Technical Support on Top of Outstanding Hosting Features
We love the features of this hosting model, but our biggest positive so far is the level of technical support we have received. Both Totyu and Ivaylo were professional, patient, savvy, and clear in their communication with me. After decades of hosting our own platforms, we are delighted with our new venture with ScalaHosting!
November 18, 2025
Unprompted review
Reply from ScalaHosting
Hi Russell,
Reading your message truly brightened my day. I’m thrilled to know that the transition after so many years of hosting your own platforms has felt rewarding and that our features are fitting your needs so well. Hearing your kind words about Totyu and Ivaylo means a great deal-they take pride in offering careful guidance and clear communication, and I’ll make sure they see your feedback.
It’s wonderful to have you with us, and I’m glad your new chapter with ScalaHosting is off to such a strong start. If you ever need anything along the way, I’m right here to help.
Warm regards,
Gabriella
Support has been incredible
Support has been incredible. Couldn't ask for better. Friendly, knowledgeable, and understanding. The right mix of personality and professionalism.
November 14, 2025
Reply from ScalaHosting
Hi Gregg,
Thank you so much for taking the time to share your thoughts. I’m truly pleased to hear that our team has been able to assist you in a way that feels both helpful and comfortable. Knowing that the balance we at ScalaHosting strive for resonates with you really means a lot.
If you ever need anything in the future, we're always here to make sure your issues are resolved.
Warm regards,
Gabriella
very good hosting and very good support…
very good hosting and very good support i recommend everyone
November 14, 2025
Reply from ScalaHosting
Hi Kevin,
Thank you for sharing your feedback with us. I’m really glad to hear that both the service and the assistance you’ve received have been meeting your expectations. It means a lot that you’d encourage others to give us a try.
If there’s ever anything you need, we're always here to assist you throughout your hosting journey with ScalaHosting.
Warm regards,
Gabriella
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.