ScalaHosting Reviews 2,178

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's responsiveness, communication, and helpfulness. Many people appreciate the quick resolution of issues and the professional, patient approach of the support team. The service is frequently described as excellent, with users noting the efficiency, speed, and reliability of the hosting. However, some customers reported dissatisfaction with the website's performance, experiencing server downtime and slow loading speeds. A few people also mentioned issues with the SPanel, leading to significant delays and problems with their websites.

What people talk about most

Customer service

Customers had positive experiences with customer service, consistently praising the support team as 5-star,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their support team as 5-star,... See more

Service

People report positive experiences with service, often highlighting the quick and easy resolution of issues,... See more

Website

Clients share ambiguous opinions on website performance and management. Many customers praise the ability to... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the incredibly fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible customer service. Very responsive, communicative, intelligent and capable. They get things taken care of quickly and easily. WAY better than the hosting service I have been using for the pa... See more

Company replied

Rated 5 out of 5 stars

Scala support has been awesome! We are migrating from another cPanel based host to Scala sPanel. We are self managed so no free migration. Support was very helpful with some SSH commands when w... See more

Company replied

Rated 5 out of 5 stars

I have moved from another hosting service to scala, everything is great, smooth, fast. Besides that, I recently had an issues with some sort of plug-in problem, website had serious error and can no... See more

Company replied

Rated 5 out of 5 stars

Just signed up with Scala Hosting. I've had an extensive Pre-Sales Chat and two Support Chats so far. Their techs quickly answered questions and troubleshot a glitch. Scala Hosting's custom Spanel... See more

Company replied


Company details

  1. Web Hosting Company
  2. Business to Business Service
  3. Cloud Computing Service
  4. e-Commerce Service
  5. e-Commerce Solution Provider
  6. Email Service Provider

About ScalaHosting

Written by the company

Managed Cloud Solutions
Learn About Us

ScalaHosting is a Dallas-based hosting provider with over 17 years of experience and a specific focus on managed cloud VPS technology.

Why ScalaHosting?

  • Simple website management with our own SPanel control panel - a free cPanel/WHM alternative
  • Free and effortless migration - we will migrate all your websites and mailboxes at no additional cost and without any downtime
  • Unconditional anytime money back guarantee - just to show you how certain we are about the quality of our services
  • 24/7/365 "Ask anything" expert support you can rely on - get help whenever you need it via live chat (instant) or by ticket (15 min. response time)
  • We always use the latest hardware to make your websites ultrafast - with All-NVMe storage and the latest EPYC and Intel Xeon Gold 6444Y processors across all our cloud clusters, you can expect nothing but lightning-fast website performance
  • Ecommerce-ready Managed Cloud hosting - There’s a reason why ScalaHosting is the exclusive hosting provider for OpenCart! Find us on their homepage.
  • Focus on the Managed Cloud - shared hosting is something from the past, and here at Scala, you will get all the help you need to make your cloud migration as smooth as possible
  • Joomla exclusive VPS provider - endorsed by Joomla's founder, Brian Teeman

ScalaHosting

Written by the company

Anytime unconditional moneyback guarantee. Free and effortless site and account migration.

Every hosting plan comes with an unconditional anytime money-back guarantee which means we’ll issue a full refund if you request it. No questions asked.

ScalaHosting will migrate all your websites from any platform and server at no extra cost and will verify if all migrated websites function correctly on the new server. The only thing you need to do is provide the login details to your previous hosting server.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

technical support

the 24/7 expert support is a super important factor you should take into consideration when picking a web hosting service as a new developer. they have helped me countless times when i’ve encountered issues.

October 9, 2025
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Reply from ScalaHosting

Hi Dimitris,

Thank you so much for taking the time to share your experience! I completely agree - having dependable support around the clock can make a huge difference, especially when you’re just starting out as a developer. I’m really glad to hear our team has been there for you whenever you needed a hand.

We’ll always do our best to make sure you feel supported and confident as you continue building and growing your projects.

Thank you for your trust and for choosing ScalaHosting!

Warm regards,
Gabriella

Rated 5 out of 5 stars

I had problems publishing my website…

I had problems publishing my website created on Canva, and Antonio was really helpful. He explained clearly what needed to be done, and helped me do it. He also discoved that while my site had been moved over from GoDaddy, my name never was, so he fixed that too. I do have to wait 24-48 hours, but at least I am moving in the right direction...finally

September 30, 2025
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Reply from ScalaHosting

Hi Trisha,

Thank you for sharing your experience with ScalaHosting. I’m so glad to hear Antonio was able to guide you step by step and make the process less stressful. It’s wonderful that he not only helped you with the Canva publishing issue but also noticed the domain situation and took care of that for you. Sometimes these little details can cause delays, but I’m happy to know everything is now aligned and moving forward. I truly appreciate your patience, and I’m confident things will fall into place smoothly after the short DNS propagation wait.

Warm regards,
Gabriella

Rated 5 out of 5 stars

after 10 Months of ScalaHosting

after 10 Months of ScalaHosting
im using the entrly cloud
its Have a 2 Core CPU its real CPu not shared
and 2 gig of ram its very fast the webiste of mine can handle 30 plugin 5 of them are very heavy
-Woocommerce
-Elementor pro
-Local delivery Drvier for woocommerce
-Digits
-Lpac location picker at checkout
thanks to the NVME storage and latest AMD cpu
also they have smoth spanel beter than vanila spanael

September 26, 2025
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Reply from ScalaHosting

Hi Abdelaziz,

Thank you for sharing your detailed experience after these 10 months with us. It’s great to hear that your setup is running smoothly, even with the heavier plugins you’re using, and that the combination of NVMe storage and the latest AMD processors is making a real difference for your website’s performance. I’m also glad to know that SPanel has been a helpful tool in making things more straightforward for you. Your insights mean a lot, and we at ScalaHosting truly appreciate the time you took to share them.

Warm regards,
Gabriella

Rated 5 out of 5 stars

ScalaHosting great! Been with them just a few months

Seamless migration from previous host, SPanel is user friendly as is the VPS "home screen".
The service whether through live chat or ticket is excellent - helpful and fast in resolving any issues

September 25, 2025
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Reply from ScalaHosting

Hi Dennis,

I’m so pleased to hear that your migration went smoothly and that you’re finding SPanel and the VPS interface easy to work with. It’s wonderful to know that both our live chat and ticket support have been able to assist you in a way that meets your needs. Your feedback reassures us that we’re on the right track in making the whole experience more straightforward and worry-free for all ScalaHosting customers.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Support is prompt

Support is prompt, and the staff are both polite and knowledgeable.

September 25, 2025
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Reply from ScalaHosting

Hi,

Thank you for your kind words. I’m so glad to hear that our team has been able to assist you in a timely and professional way. It’s always rewarding to know that the effort we at ScalaHosting put into being both attentive and clear is making a difference for you.

Warm regards,
Gabriella

Rated 4 out of 5 stars

Probably the best customer service aviable

The overall experience was almost perfect, but in some respects it could be improved even further, especially in terms of the panel and configuration, as well as putting oneself in the customer's shoes and thinking for the customers themselves.

September 25, 2025
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Reply from ScalaHosting

Hi Mario,

Thank you for taking the time to share such balanced feedback. I’m glad to hear your overall experience has been a strong one, and I also appreciate your perspective on areas where we can do better. Insights like yours help us continue improving our panel and configuration while keeping the customer’s view at the heart of what we do.

Warm regards,
Gabriella

Rated 5 out of 5 stars

I’ve been using ScalaHosting for almost…

I’ve been using ScalaHosting for almost a year now and I’m very happy with their service. The few times I had technical issues, they were resolved very quickly. Special thanks to Dimitar for answering my questions promptly and efficiently.

September 25, 2025
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Reply from ScalaHosting

Hi Juan,

Thank you so much for sharing your experience with us. It’s wonderful to hear that your year with ScalaHosting has been going well and that any issues you’ve run into were handled quickly. I’ll make sure to pass along your kind words to Dimitar—he’ll be delighted to know his efforts made a difference for you.

Warm regards,
Gabriella

Rated 5 out of 5 stars

I hate AI, love humans, Dimitar is great

I hate AI, and Scala is only humans. Competent humans like Dimitar.

September 25, 2025
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Reply from ScalaHosting

Hi Christiaan,

Thank you for your feedback. I’m glad to hear that Dimitar was able to assist you and that you value the human touch in our support. We truly believe that real connections and genuine care make all the difference.

Thank you for being part of the ScalaHosting community!

Warm regards,
Gabriella

Rated 5 out of 5 stars

Always a LIVE customer service agent

I have to say that every time I've reached out to support, I have had no issues with getting a live person, and having them working to resolve it effectively. I really appreciate that.

September 22, 2025
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Reply from ScalaHosting

Hi,

I really appreciate you sharing your feedback. It’s great to know that each time you’ve reached out, our team has been there right away to give you the attention and care you deserve. Hearing that you value the personal support we at ScalaHosting provide truly means a lot to us.

We remain at your disposal in case you ever need assistance again.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Prompt and perfect guidance and clear …

Prompt and perfect guidance and clear instructions

September 23, 2025
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Reply from ScalaHosting

Hi Abdul,

Thank you for your kind words. I’m really glad to hear that the guidance you received was useful and that the instructions made things easier for you. It’s always our goal at ScalaHosting to provide clarity and support so you can move forward with confidence.

Warm regards,
Gabriella

Rated 5 out of 5 stars

They are very good at what they do

They are very good at what they do. I have WooCommerce and I recommend them. They have great technical support.

September 23, 2025
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Reply from ScalaHosting

Hi Jo,

Thank you for sharing your positive experience with ScalaHosting. I’m glad to hear that your WooCommerce setup is running smoothly and that our team has been able to support you along the way. Your recommendation truly means a lot, and I’m happy we could earn your trust.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Their support is always fast and…

Their support is always fast and polite. Seems like no matter how small or big the issue they know what to do to fix it.

Other support teams I've had to work with on other products sometimes seem to simply be giving canned responses to things but Scala support is not like that. I feel I am truley speaking to a real person.

September 20, 2025
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Reply from ScalaHosting

Hi Shawn,

I appreciate your thoughtful feedback. It’s wonderful to know that our team has given you the reassurance of real, person-to-person support, because that’s exactly how we want our customers to feel.

Every question matters, whether simple or complex, and I’m so glad you’ve experienced that care firsthand. Thank you for choosing ScalaHosting as your hosting provider!

Warm regards,
Gabriella

Rated 5 out of 5 stars

Great support

Great support. I recommend

September 18, 2025
Unprompted review
ScalaHosting logo

Reply from ScalaHosting

Hi Jesse,

Thank you for your kind words. I’m so glad to hear that our team has been able to support you in a way that leaves you feeling confident in recommending ScalaHosting. Feedback like yours really encourages us to keep giving our best every day.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Fast support resolving

Fast support resolving

September 16, 2025
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Reply from ScalaHosting

Hi Alejandro,

Thank you for taking the time to share your feedback. I’m so glad to hear that our team was able to assist you quickly and get everything sorted without delay. We know how valuable your time is, and it’s always our goal to make the process as smooth as possible.

Thank you for being part of the ScalaHosting community!

Warm regards,
Gabriella

Rated 5 out of 5 stars

Immediate answer

Immediate answer, issue fixed, plain explanation. Once again this support makes the difference

September 16, 2025
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Reply from ScalaHosting

Hi Maurizio,

Thank you for sharing your positive experience. I’m really happy to know that our team was able to take care of your request right away and explain things clearly along the way. It’s wonderful to hear that our support continues to stand out for you - that’s exactly the standard we at ScalaHosting strive to maintain each time.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Great he was knowledgeable and patience…

Great he was knowledgeable and patience give him a bonus

September 13, 2025
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Reply from ScalaHosting

Hi,

Thank you for your thoughtful feedback! I’m so glad to hear that our team member was able to assist you with such care and understanding. I’ll make sure your kind words are shared with them - recognition like this truly means a lot.

We really appreciate you taking the time to highlight your positive experience with ScalaHosting.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Quick response and very helpful!

Initial response was very quick and was able to ultimately get the entire issue resolved as well. Very willing to go above and beyond! Great support!

September 13, 2025
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Reply from ScalaHosting

Hi Destry,

Thank you so much for sharing your experience. I’m delighted to hear that our team was able to get back to you quickly and see the issue through until it was completely taken care of. It means a lot to know you felt the extra effort and dedication - that’s exactly the kind of support we always aim to provide.

I truly appreciate your kind words and the trust you’ve placed in ScalaHosting.

Warm regards,
Gabriella

Rated 5 out of 5 stars

24/7 Human Support – ScalaHosting rocks!

We’ve been new to ScalaHosting, but they genuinely deserve praise. We’re running one of our VPS servers with several WordPress websites, and the overall performance has been stable and reliable from day one.

What impressed us most was the migration service: multiple sites, including more complex domain setups, were moved over without any downtime and with great care.

The support team is another highlight. They truly understand technical questions and are available 24/7, which gives real peace of mind.

If you like having full control over your VPS setup, ScalaHosting offers an excellent balance of performance, support, and transparency. For us, it’s an easy recommendation.

September 12, 2025
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Reply from ScalaHosting

Hi Furkan,

Thank you for taking the time to share such detailed feedback. I’m so glad to hear that your WordPress sites are running smoothly on your VPS setup and that the migration process went as seamlessly as it should. Knowing that our team was able to handle even the more complex domains without downtime means we did our job right, and I’ll be sure to pass your kind words along to them.

It’s also wonderful to hear that you value the flexibility and transparency we strive to provide, especially for those who like to fine-tune every detail of their stack. Your trust in us to deliver both performance and support is something we don’t take lightly, and I’m happy to know you feel that balance with ScalaHosting.

Thanks again for your thoughtful review and for being part of our community.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Best Wordpress Hosting Site

Love scams hosting, one of the the best value hosting solutions for Wordpress. You get so many features and full control of your site. Customer support is extremely quick, and very helpful.

August 1, 2025
Unprompted review
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Reply from ScalaHosting

Hi Chris,

Thank you so much for sharing your positive experience! It makes me really happy to know that you’re enjoying the flexibility and control that come with our WordPress hosting. I’m also glad our team has been able to step in quickly whenever you’ve needed a hand—that’s exactly the kind of care we aim to provide.

Your kind words mean a lot, and I’m grateful you chose ScalaHosting to host your site.

Warm regards,
Gabriella

Rated 5 out of 5 stars

SSL Certificate issue

Easy, quick and helpful.

September 10, 2025
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Reply from ScalaHosting

Hi Angela,

I’m so glad to hear that we could assist you with your SSL certificate issue without any hassle. It’s always our goal at ScalaHosting to make sure things are resolved smoothly so you can focus on what matters most—running your website with confidence.

Please know that whenever you need a hand, we’ll be here to support you.

Warm regards,
Gabriella

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