Scamp & Dude Reviews 

513
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothes and the vibrant, original designs, often highlighting how well items are made and last. Many people highlight the outstanding and helpful customer service, frequently mentioning specific staff members for their caring, responsive, and exceptional approach. Reviewers frequently describe their overall experience as excellent, appreciating the efficiency and the positive interactions with the team. However, some customers also noted inconsistencies with sizing, finding items either too large or not fitting as expected despite checking guides. A few other people also felt that the quality was poor in some instances, citing issues like pilling on coats or faulty items. Additionally, some reviewers experienced problems with order delivery, including missing items or delayed shipments.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design, praising items like... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, fantastic,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent quality of... See more

Staff

Customers had positive experiences with staff, consistently praising their kindness, helpfulness, and... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across Scamp & Dude via an instagram ad and having had my fingers burnt many times with poor quality products I was skeptical! However the bag I ordered arrived and it was fantastic quality! Re... See more

Company replied

Rated 5 out of 5 stars

We all know we need to look good for a wedding 💒 (for my step-daughters wedding no less!!) so a massive thank you to Amy who managed to track down my stunning dress 👗 from the Marlow branch an... See more

Company replied

Rated 5 out of 5 stars

Fabulous customer service. Contacted S&D about an ordered I’d sent for refund over a week ago but InPost weren’t giving any updates. Within 6 minutes of contacting S&D, they had refunded my order and... See more

Rated 5 out of 5 stars

I've purchased from Scamp & Dude regularly over the past 4 years and I always have a fantastic experience. The quality of the clothes is excellent - they wash well, last ages and feel really well... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

513 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(513)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and prompt

Whenever I have had a question to ask
I am always grateful for the fast response and the helpful way the issue is sorted
Excellent service

June 10, 2025
Unprompted review
Scamp & Dude logo

Reply from Scamp & Dude

Thank you so much for sharing your experience x

Rated 4 out of 5 stars

I have ordered recently from this…

I have ordered recently from this brand, having never heard of it previously, until I saw some adverts on social media. As I am now getting targeted by brands that "suit my age range" better, I guess (along with a couple of other unheard of brands to me). I guess the algorithms for my age range is working....anyway...

I saw a couple of pieces that were nice and saw the materials used was good quality so I took a chance and ordered a hoodie, along with the matching sweat pants and a fabulous dress. All of which is with their signature leopard print...and this is someone having bo leopard print to three new pieces of clothing, all leopard print!!

I do think their items are expensive in my opinion, but this is most probably due to the brand being an unknown to me. I have seen some ladies in my age bracket wear Scamp now that I own some, as I recognise the little lightening bolt on their clothing.

Overall, for an unheard of brand to me, it is very expensive. The clothes do seem of good quality too, and I would purchase from here again.

Whilst it did pain me to pay so much, I am really hoping it will last me a few years.

The order arrived quickly and no issues so far. But one comment is the sweatpants...are you supposed to wear it low or pull them because they do give the feel and illusion of camel toe! Which is the last thing you want when you pay a lot of money for a pair of pants!

The leopard dress is lovely too but probably won't wear it anytime soon until a holiday and by that time it would of probably of gone down in the sale! But I bought it just on the off chance, its not around to go into sale or they discontinued it (which is doubtful on the latter)!

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Quick Refund…

Ordered two dresses last week but sadly they were too long for me, really disappointed but pleased with the quality and style of the dresses.
Returned last Friday and already had notification of my refund. Excellent service indeed.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I recently purchased 2 dresses from scamp and dude but was unable to use the first time order discount code. After paying full price for the items I contacted the help desk and they got back to me immediately to say they would honour the discount and provide a refund. I was delighted with the excellent customer service and the dresses!

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I recently experienced an issue with an order purchased online. Amy in customer services was quick to help and, as there were none of the items left in the warehouse, called around all of the stores and was able to locate a replacement dress. The replacement was quickly shipped and a prepaid, tracked postage link provided for the return. Excellent customer service. The garment was lovely too!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service from start to finish!

I have recently had the most wonderfully efficient and personable service from Deb! I contacted customer services to find the best solution in finding the right sized dress.
Deb was so helpful and made the whole process so easy! An absolute credit to the company! I can't praise enough xx

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely dress

Purchased a lovely dress, but unfortunately, it had a flaw in the material. I emailed Scamp & Dude and, to my amazement, had a response within 10 minutes. Bev the very helpful and lovely advisor apologised and arranged for a replacement to be sent out straight away.

Nothing was too much trouble, absolutely fantastic customer service, very impressive. Will definitely be ordering again soon.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

My item was delivered to an incorrect address. Scamp and Dude replied to my request for help when courier service would take up to 48 hours. S&D fantastic response and immediate action taken. It is my first purchase and I am v impressed. Awaiting delivery of new item which is a gift for my daughter. Thank you to all in the ‘helpme’ centre. Your communication and assistance has been v much appreciated.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love Scamp and Dude

I have placed several orders with this company and absolutely love everything they send, have occasionally had to return an item,
for example in my last order I bought a t-shirt but when it arrived, whilst I loved it, it was very clingy around my stomach so sadly have to return. Returns are not free but I don’t mind this so much as it enables them to continue with their “super scarves” (of which I have 2 and want more!) Had an issue recently whereby a pin badge broke when moving from 1 jacket to another, however after contacting customer services this was very quickly resolved and a new one sent out immediately. I also love the Manchester store as staff are lovely and very helpful. A company that has morals and standards and wants to “give back”. People always comment when I wear a S&D item and I always recommend them to check out their website.
Nice to see that they are a company with high standards and morals and the personal touch with customers.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a jacket yesterday and needed to upgrade delivery to next day. Customer service were brilliant and have upgraded delivery free of charge for me. I’m looking forward to receiving my jacket very soon.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Never had better Customer Service!

Never had better Customer Service than I have with Scamp and Dude! ⚡️
I ❤️ their clothes - from posh frocks to comfy lounge wear to PJs ….. and even my mugs!
It is rare that I have to contact Customer Service but whenever I do they are GREAT!
Yesterday I placed a big order aiming to use my birthday gift vouchers but pressed pay by accident (knew hubby would divorce me) but Heather sorted it all out this morning so as not to spoil our 25th wedding anniversary ❤️.
Amazing brand with staff who really care!

April 14, 2025
Unprompted review
Scamp & Dude logo

Reply from Scamp & Dude

Thank you so much for your feedback, it means so much to us and we hope you had an amazing time xxx

Rated 2 out of 5 stars

Poor return policy

I purchased an item which did not fit and was shocked at their return process.
For a relatively expensive company no free returns label! Come on guys get with the gang, so few clothing companies now that don’t cover return costs.
Will definitely put me off of buying from them again.

April 11, 2025
Unprompted review
Scamp & Dude logo

Reply from Scamp & Dude

Thank you for taking the time to share your feedback, we are an independent brand who use a third party fulfilment company to pick, pack and ship all of our orders, they also charge us to process every item that is returned to us. For this reason we sadly are unable to offer free returns and we don't feel comfortable hiding costs like this inside the cost of our items. We do offer free delivery on all orders over £125 xxx

Rated 5 out of 5 stars

Wow, amazing customer service

Wow, wow! Amazing customer service. Had a dress that arrived that was the wrong size and they were so helpful and within 2 days I had a replacement that fits perfectly

April 12, 2025
Unprompted review
Scamp & Dude logo

Reply from Scamp & Dude

Thank you so much for your feedback, it means so much to us x

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