Scamp & Dude Reviews 

513
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothes and the vibrant, original designs, often highlighting how well items are made and last. Many people highlight the outstanding and helpful customer service, frequently mentioning specific staff members for their caring, responsive, and exceptional approach. Reviewers frequently describe their overall experience as excellent, appreciating the efficiency and the positive interactions with the team. However, some customers also noted inconsistencies with sizing, finding items either too large or not fitting as expected despite checking guides. A few other people also felt that the quality was poor in some instances, citing issues like pilling on coats or faulty items. Additionally, some reviewers experienced problems with order delivery, including missing items or delayed shipments.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design, praising items like... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as excellent, fantastic,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent quality of... See more

Staff

Customers had positive experiences with staff, consistently praising their kindness, helpfulness, and... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across Scamp & Dude via an instagram ad and having had my fingers burnt many times with poor quality products I was skeptical! However the bag I ordered arrived and it was fantastic quality! Re... See more

Company replied

Rated 5 out of 5 stars

We all know we need to look good for a wedding 💒 (for my step-daughters wedding no less!!) so a massive thank you to Amy who managed to track down my stunning dress 👗 from the Marlow branch an... See more

Company replied

Rated 5 out of 5 stars

Fabulous customer service. Contacted S&D about an ordered I’d sent for refund over a week ago but InPost weren’t giving any updates. Within 6 minutes of contacting S&D, they had refunded my order and... See more

Rated 5 out of 5 stars

I've purchased from Scamp & Dude regularly over the past 4 years and I always have a fantastic experience. The quality of the clothes is excellent - they wash well, last ages and feel really well... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

513 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(513)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely blown away by the first…

Absolutely blown away by the first class customer service. Super helpful quick to sort. And love the gorgeous prints and clothing - thank you so much Jacquie

March 21, 2025
Unprompted review
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Reply from Scamp & Dude

Thank you so much for taking your time to share your experience and we are so happy you love your new goodies!x

Rated 5 out of 5 stars

Excellent customer service, beautiful, comfortable clothes

The customer service ladies are always amazing. Their response times are very quick and they are always able to resolve any queries or handle any requests. I love the clothes; the sweatshirts and hoodies are the softest cotton and the dresses always make me feel amazing

March 17, 2025
Unprompted review
Scamp & Dude logo

Reply from Scamp & Dude

Thank you so much for your amazing feedback, they are the best! x

Rated 5 out of 5 stars

Love Scamp and Dude

Love Scamp and Dude!
Ordered a couple of things from them now and always happy.
Normally order online but wanted to check sizing so rang up and spoke to Debbie in customer services who was friendly and super helpful 😊

March 4, 2025
Unprompted review
Scamp & Dude logo

Reply from Scamp & Dude

Thank you so much for taking the time to share you experience, we are always here to help xx

Rated 5 out of 5 stars

Special shout out to Vicky in customer…

Special shout out to Vicky in customer services! I recently ordered the parka as it was on offer over the weekend, I wanted to delay delivery by a few days as I didn’t want it arriving while I was away on holiday. Vicky sorted this for me, ensuring I saved via the offer and the coat arrived on my return. My 6th purchase, always good quality, love the ethos of this company, the charity partnerships they work with and the friendly, reliable service.

March 2, 2025
Unprompted review
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Reply from Scamp & Dude

Thank you so much for sharing your experience! They are a fab team and so happy to hear Vicky helped get you your new goodies in time for a fab holiday x

Rated 5 out of 5 stars

scamp and dude is my favourite clothes…

scamp and dude is my favourite clothes shop. delivery always good when buying online. products are great quality and flattering styles. i bought a dress and t shirt recently in brighton store and the assistant was lovely and friendly. the ladies in battersea store were too. please open a store near me in portsmouth!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love this company's clothing!

What can I say! The quality of the clothes is amazing. I love the fit guide on the website so you have an idea on sizing if you want it to be a bit bigger or baggy etc.
I have had so many compliments on the clothes when I have had them on. I live in the tracksuits when I am at home, flying, travelling, they are so comfy. I love what the brand stands for too and I will definitely be buying more 💗⚡

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

A friend of mine recommended Scamp & Dude to me, hadn't really heard of them but LOVED the items she has been wearing. Visited the Cheshire Oaks outlet and what an experience, so sad to see this is shutting but am planning a visit to the Marlow store for a weekend away. Great choice, great quality, sizing was great, couldn't recommend enough. The staff were also extremely helpful and polite and welcomed me to the duding world! xx

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased the leopard print dress

Purchased the leopard print dress. First purchase and likely to be the last. Odd sizing … elastic very tight on sleeves compared to dress size. Material looked cheap and overpriced. Not very flattering ….
Sent two items in error then had to separately deal with return of both.
Had to call customer service 4 days after item was returned to chase refund. Customer service was polite and assured me refund will be processed however 7 days later after return and STILL waiting on refund ! Not ideal.
A lot of hassle and very time consuming.

March 13, 2025
Unprompted review
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Reply from Scamp & Dude

We are so sorry to hear this dress didn't work for you, we try and ensure our size guides represent as much detail as possible to help with fit and sizing but we will pass this feedback on. We are also sorry to hear about the fabric of the item, we use ecovero which is a sustainable viscose with the lowest environmental impact. The viscose fibres have been obtained from sustainable wood and pulp and come from certified and controlled sources. We can see that the team did reach out informing you of an IT issue with your order and issued instructions on how to return the duplicate order as hassle free as possible and again we apologise for this issue. We can also see that a full refund was issued to you within the stated current return lead time. Thank you for your feedback and again sorry to hear your experience wasn't the usual customer experience, we really do listen to our customers and try our best to keep you updated with any issues x

Rated 5 out of 5 stars

Buy with confidence and embrace the joy of S&D clothing

I honestly could not fault Scamp and Dude in terms of the quality of their clothing or the customer services if you have an issue. The clothes are well made (sometimes the sizing can be a little generous) but if you have any issue’s whatsoever they are resolved promptly and with no quibble by their excellent customer service team. Buy with confidence and embrace the joy they this clothing brand provides.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality & fast delivery: Neon Pink Organic Cotton…

I purchased Neon Pink Organic Cotton Quilted Lightning Bolt Oversized Bomber Jacket from Scamp & Dude. I love the quality of the jacket!! 💖 The communication was extremely smooth as well, they answered my questions in minutes via email after my purchase. When it comes to delivery, honestly I was expecting it to take at least a week or two to arrive, considering it was international shipping from the UK to The Netherlands. Surprisingly I was well informed about the delivery schedule, and it took only two days! I am so happy with my purchase.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

I love the dress that I ordered from Scamp & Dude, it’s very flattering for a lady in her 50’s. I did have an issue with delivery but I cannot thank the customer service team enough for their help and quick response to resolve the problem.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a Sleep Buddy for a family…

I bought a Sleep Buddy for a family member and I contacted customer service first to ask for some advise and they were absolutely fantastic. Real human feel to this brand and like they care about you as an individual. Thank you so much S&D, keep it up! x

January 20, 2025
Rated 5 out of 5 stars

From start to finish Scamp &Dude were…

From start to finish Scamp &Dude were fabulous - I ordered a dress but with it arrived wasn't quite right. I opted for a gift card as knew I wanted to order another . Time was against me and after contacting them we agreed to change to a refund and ordered another dress and they refunded the postage
Nothing is too much trouble. The dress was perfect!

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

Scamp and Dude poor quality and returns

I have bought from Scamp and Dude for last few years. I was disappointed with the Customer Care I received today. I won’t be rushing to buy again from the company. I have lost faith after a pair of joggers I hardly worn material disintegrated. I bought 12 months ago and they wouldn't do anything as the returns and faults are only valid for 6 months. I've spent a lot of money with this company and you are definitely not valued.

February 19, 2025
Unprompted review
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Reply from Scamp & Dude

So sorry you feel this way, we deal with faults on a case to case basis and anything that we can confirm is a manufacturing fault we will always look to resolve. I can see you have been contacted and this was explained to you by a member of our Customer Service team. x

Rated 5 out of 5 stars

Fantastic customer service from Amy

Fantastic customer service from Amy

I had issues with a bag that was brought for my birthday in August last year, it had started to rip on the bottom. Amy was brilliant I decided for a gift card instead of a replacement, sent the bag back and same day gift card issued ☺️

Love S&D the ethos of the company is amazing may long it continue

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Contacted customer services as I had missed the expiry of a gift voucher by 2 days through my own error in dates. They extended the voucher by 5 days, allowing me to order. Customer services were prompt in their replies and super attentive.

I have been wearing Scamp & Dude since the start and love the cut and ethos of the brand. Would highly recommend.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

First time I have shopped at Scamp &…

First time I have shopped at Scamp & Dude. I bought a beautiful dress. I bought it at Cheshire oaks store and apart from being thrilled with my dress, the staff were amazing. So helpful, polite, wish more shops had this sort of staff.

February 1, 2025
Unprompted review

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