I have been a subscriber for sometime now. It is truly wonderful! It is always a delight to receive the candles and so well packed and delivered. I was so worried that Lauren was giving up business...... See more
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Thoroughly recommend Scent By Mail - I used it for a birthday present for a dear friend. Ordered from my home delivered to hers. Absolutely perfect - professional service with friendly courteous organ... See more
Company replied
This is a wonderful company in which i purchased my scent by mail gift box. I was drawn to the fact that a variation of candles are sent direct - beautifully packaged which make them perfect gift id... See more
A lovely little treat to receive these each month. I ordered my first box recently at the beginning of October, and received a welcome box containing a wax burner and candle holder as well which I was... See more
Company details
Information provided by various external sources
Scent By Mail - The ultimate scented candle and home fragrance subscription box. Scent by Mail is a unique subscription service delivering carefully selected scented candles and home fragrances from the world's top 40 home fragrance brands right to your door! Subscribe for yourself, give as a gift or buy a one off box!
Contact info
United Kingdom
- hello@scentbymail.co.uk
- www.scentbymail.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I love getting my candle box each…
I love getting my candle box each month, always good quality and value
3 Candle Monthtly Subscription Box
3 Candle Monthtly Subscription Box
Lovely products, beautifully packaged and fast delivery-My favourite subscription box :)
Super service and products.
Super service and products.. cannot recommend highly enough!
This service is absolutely amazing!
This service is absolutely amazing!! The products are so well picked and smell amazing
Beautiful box of goodies
So happy with my first beautiful box of goodies and so looking forward to getting them each month. A real treat. Brilliant response time from friendly, helpful staff too when I enquiries to find out more about the boxes before purchasing
Have just received my box to try and…
Have just received my box to try and its lovely better than expected too will use again
Products are great
Products are great, looking forward to trying them all out. First time I have received their gift boxes.
loved my first box
loved my first box, candles smell amazing, just not sure that a monthly box may be just too much. Can keep for presents etc, will see how it goes
Perfect scent box
Just recieved my first Scent by mail box. It's perfect. I even love the box it comes in.
An absolute delight
An absolute delight. Beautiful products well packaged. I shall look forward to receiving my box again and again
We all need happy mail and this most certainly is that
Fabulous company
Fabulous company. Great customer service and products. So happy I subscribed! Thank you so much 😊
Nice candles
Absolutly georgous monthly candle…
Absolutly georgous monthly candle subscription. Packaged beautufully. Bought another as a gift for my daughter.
Absolutely love my first box
Absolutely love my first box. And can't wait for my next one. Contents and packaging are gorgeous
Scent Extraordinaire - 7 piece box
I have just received my first 7 piece Scentbox and I am impressed by the candles I received. I collect Yankee Candles, however, this is a great way to be introduced to other brands on the market.
Great innovative product
Great innovative product. Excellent standard of components in the box and beautifully presented.
Excellent product and super quick…
Excellent product and super quick delivery. Will purchase again.
I received my very first box
I received my very first box , on opening my box it was evident that it had taken a knock or something , as one of my candles was broken , i took picture of it and contacted the company to advise them of broken candle and forwarded picture , the company did not hesitate to apologise , and i was kindly sent a full replacement box , that says a lot about a company , and i will continue to subscribe and refer my friends to sign up to Scent By Mail , i look forward to my next scheduled box
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