Scotmid Co-operative Reviews 104

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Balerno top Scotmid. I am 14 years old and was going in to get some ice creams I had got them and had a phone call so I answered it and put the ice creams on the shelf it was only me and my friend in... See more

Rated 1 out of 5 stars

Inverkeithing Scotmid. Over priced and robbing people who live in economically deprived areas. Scotmid relies on people who can’t drive the 15 mins to Tesco and Asda. At least Dick Turpin wore a mask... See more

Rated 1 out of 5 stars

Went into store today 24/02/2026 for a hot roll at 1:30 and asked the member of staff what was in the wrapped up offerings as I couldn't see he sarcastically responded and was very rude. I responded... See more

Rated 2 out of 5 stars

Placed several orders through snappy shopper who DO NOT have the option for "substitues" due to not being able to get out in bad weather, 3 times they haven't had what i ordered & sent a "substitute"... See more

Company details

  1. Supermarket

Information provided by various external sources

Home site for Scottish Midland Co-operative Society Ltd Corporate pages.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rip off

Prices
Prices
Prices
Cheaper to buy milk and other foods at Marks and Spencer. Totally ridiculous pricing. Feel like we are being robbed .fruit and veg sub standard. Grey bananas etc. Stopped shopping here.

March 17, 2023
Unprompted review
Rated 1 out of 5 stars

Just back from hallhill road

Just back from hallhill road! One your website it’s meant to open at 7am! Trying to get a scotmid open between barlanark and cranhill is nothing short of an absolute disaster! I think the staff make their own hours up……cranhill is the worst run shop in Glasgow, no staff and never open

December 26, 2022
Unprompted review
Rated 1 out of 5 stars

bought a pot noodle

bought a pot noodle and there was no sauce in it also didn’t get let of 10p for my grandmas noodles she’s severely i’ll and wanted some noodles embarrased me infront of whole shop too expensive won’t be coming back with the way i’m going financially 😡

December 7, 2022
Unprompted review
Rated 2 out of 5 stars

Scotmid loanhead stand and hold the…

Scotmid loanhead stand and hold the cigarettes other high value items until you pay as a customer I feel they assume I can't pay for items told my views to regional manager who said it was company policy as for me I prop make more money than her she said customers running out door without paying off can't run for the bus never mind running out without paying terrible service

August 26, 2022
Unprompted review
Rated 1 out of 5 stars

Hallhill Road Store

Hallhill Road Store, Glasgow.
Lovely new store on Hallhill Road however the staff are excruciatingly slow and sometimes appallingly rude, often choosing to chat with friends / shoppers they may know rather than clear a queue.
Almost every time I or my partner have been into the store this occurs, particularly with the female staff.
Their speed is glacial at best & when you eventually interrupt them they are actually offended you would be so bold as to request them to do the job theyre paid for. Theres a time for banal school yard jibber jabber with your buddies & its not when you have a queue of people trying to get to work and ready to riot.

August 22, 2022
Unprompted review
Rated 1 out of 5 stars

This is why supermarkets are promoting automated checkouts

This review is based on my checkout experience on Scotmid Leven St Edinburgh 20/5/2022 @6.15pm Till 3 Operator dhingra.
No Hello. No Goodbye. No, would you like your receipt. All because the operator is too busy speaking to her fellow operator in her native language, which I could not identify. No time to speak to me the customer. Rude at best, ignorant at worst.
Appalling customer contact.

May 20, 2022
Unprompted review
Rated 1 out of 5 stars

Very unfriendly staff

Lovely clean shop but extremely unfriendly staff who can't crack a smile or say please and thank you. Need a course in customer care, its not good . Hate going in there

May 18, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service Scotmid Tullibody

I attended at the Scotmid in Tullibody at the beginning of September 2021 to purchase hot food.
It was early in the morning and to say the food was substandard is an understatement.
I paid for 2 rolls on sausage and was told there was no sauce, not a big deal! As I was in a hurry, I went to eat my rolls on the go, after one bite the taste was terrible, I looked at the sausage and it was over cooked and bone dry, needless to say the other roll was the same.
I sent an email in to complain about the food but heard nothing back. I emailed about 3 weeks later only to be told that the store manager was aware and would reply to me, again no email.
Long story short, the store manager never responded to me and left it to their customer service department.
A member of staff ( who will remain nameless) informed me one day soon after that the manager said to customer complaints at head office, it was a disgruntled member of staff who created a fake email account.
I am and never have been a member of staff at Scotmid and it is not a fake email account.
I won’t be back especially when the store manager is still there.

October 16, 2021
Unprompted review
Rated 1 out of 5 stars

Worst shop ever

Worst shop ever - such bad service . Portobello in Edinburgh really scuzzy shop but good products however not worth the agro - just awful

September 11, 2021
Unprompted review
Rated 5 out of 5 stars

was great service only thing is that i…

was great service only thing is that i could not find the sussy imposter sauce or the fortnite backpack? really think they should be doing everything they can to get them back in stock as soon as possible. the staff are also really nice i have a sad life, no one came to my epic fortnite battle royal 70th birthday party, however a kind looking gentleman jim i think his name was came up to me with his arms wide open and gave me a hug, what a nice wee chap!!!!
i will never forget you jim lots of love bazza

September 9, 2021
Unprompted review
Rated 1 out of 5 stars

Extremely expensive even when they…

Extremely expensive even when they reduce before expires! The manager at the Portobello shop is rude. Why do they have to be miserable and treat customers like that? With Aldy and Ldls this type of supermarket won't survive. They really need to make a big change.

May 7, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look