Scott Arms Dental Practice Reviews 370

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and caring approach, making them feel at ease. The service is frequently described as excellent, efficient, and quick, with many appreciating the prompt emergency appointments and the clear explanations provided by the dentists. The overall user experience is positive, with many reviewers highlighting the comfortable atmosphere and the reassuring demeanor of the dental team. However, some people were dissatisfied with the clarity of explanations and felt confused about their treatment. A few other people also felt that the prices were high for the quality of work received, and some mentioned being charged different prices than initially quoted. Additionally, a small number of reviewers reported feeling dismissed or not listened to during their appointments, experiencing pain despite reassurances, and questioning the necessity of certain expensive treatments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and efficient... See more

Price

Reviewers mention ambiguous feedback about price. Some customers were pleasantly surprised by reasonable... See more

User experience

Clients share positive opinions on user experience, often describing it as professional, reassuring, and... See more

Customer service

People report positive experiences with customer service, highlighting the staff's calm and patient approach,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an emergency tooth removal here (I was in extreme pain) and the dental surgeon who saw me was outstanding. After local anaesthesia, I felt no pain and he removed my tooth quite fast. My recove... See more

Company replied

Rated 5 out of 5 stars

I had an emergency my tooth broke I did not know what to do… I got seen to say evening at around 9pm receptionist was great didn’t catch her name but she was tall had glasses very polite, registering... See more

Company replied

Rated 5 out of 5 stars

Scott Arms Dental Practice are 100% fantastic in every way, from reception staff, dental nurses and the dentists themselves, all are so kind, gentle and professional. I was seen as an emergency with... See more

Company replied

Rated 5 out of 5 stars

Seen Andrew back in 2019 for some emergency treatment, He was the guy who made my journey of recovery within the dentist chair! Alongside my main dentist Richard 👌 seen Andrew recently for a consulta... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

370 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I was panicking after breaking a molar…

I was panicking after breaking a molar just before Christmas. I was able to book an urgent appointment online and there were plenty of slots, despite it being Christmas Eve. The dentist was friendly and reassuring, and did a great job fixing my tooth. Very reasonably priced too. My husband previously had a tooth extracted after the local dentist had repeated failed to help, despite him being in agony. Always very happy with the service received.

December 24, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for taking the time to share your experience 😊
We’re really pleased we could help you so quickly, especially on Christmas Eve.
It’s great to hear that you found the online booking easy, felt reassured during your appointment, and were happy with both the treatment and pricing.
We’re also glad we could help your husband when he needed urgent care. Your continued trust and kind feedback mean a great deal to us 😊

Rated 5 out of 5 stars

A very warm welcome received

A very warm welcome received , staff were very friendly. Dentist was amazing and listened to my concerns and worries and serious health issues before carrying out my exam and recommendation for treatment. There was absolutely no pressure made on deciding what to do . He explained everything in such depth . Best dentist I have ever seen.

December 18, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for your wonderful feedback, Rhian😊
We’re delighted to hear that you received a warm welcome and felt comfortable with our friendly team. It’s especially pleasing to know that the dentist took the time to listen carefully to your concerns and health needs, explained everything thoroughly, and supported you without any pressure.
Your kind words truly mean a lot to us, and we’re honoured to be described as the best dentist you’ve ever seen 😊

Rated 5 out of 5 stars

Andrew Kalli is an excellent dentist

Andrew Kalli is an excellent dentist. I am a very anxious person and he put me at ease straight away. The tooth extraction was so quick and professional. I will be recommending him highly

December 19, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for taking the time to leave such a kind review, Lynn 😊
We’re delighted to hear that Andrew Kalli made you feel at ease and that your treatment was quick and professional.
Your recommendation means a great deal to us, and we truly appreciate your trust in our team 😊

Rated 5 out of 5 stars

Excellent

Excellent, efficient and pleasurable service as always experienced.

December 17, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for your lovely feedback. We’re delighted to hear that you consistently experience excellent, efficient, and pleasant service with us. We really appreciate your continued support and we look forward to seeing you again 😊

Rated 5 out of 5 stars

Great dentist staff for really helpful…

Great dentist staff for really helpful and got me seen really quick and out of pain

December 5, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for your lovely feedback, Terry 😊
We’re really pleased to hear that our team was helpful and able to get you seen quickly and out of pain. We truly appreciate your kind words.

Rated 5 out of 5 stars

I had an emergency my tooth broke

I had an emergency my tooth broke I did not know what to do… I got seen to say evening at around 9pm receptionist was great didn’t catch her name but she was tall had glasses very polite, registering was a doddle to, within the hour my x-ray assessment done an explained an tooth had to be removed but done very professionally, I am healing great Dr Hamza did a text book job. Protected my nerve and bone, no excessive blood and tidy sutures. Price also reasonable considering the work done a short notice. Highly recommend this dental practice. Saved me a lot of time and stress

December 11, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for taking the time to leave such a detailed and kind review 😊
We’re really pleased we could help you during what sounds like a very stressful situation.
It’s great to hear that our receptionist made you feel welcome and that the process was smooth from start to finish.
We’ll be sure to pass on your lovely feedback to Dr Hamza, who will be delighted to know you’re healing well and happy with the care you received. Your recommendation truly means a lot to us, and we’re glad we could save you time and stress when you needed it most 😊

Rated 5 out of 5 stars

Excellent

So good. Professional and friendly

December 11, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you Robert for your 5* review, we really do appreciate it 😊

Rated 5 out of 5 stars

She was patient and kind

She was patient and kind
Really appreciate it

December 6, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for your positive feedback 😊

Rated 4 out of 5 stars

The staff was very welcoming and…

The staff was very welcoming and understanding what the problem was
They solved the problem professionally

November 25, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for your kind feedback 😊
We’re glad our team was welcoming and able to understand and resolve the issue professionally.
We really appreciate you taking the time to share your experience 😊

Rated 4 out of 5 stars

Good dentist would recommend

I was a little late to my appointment due to the roadworks and gridlocked traffic, I called to let them know. It was no issue and still seen quickly and dealt with by a lovely dentist, polite, professional and clean/polish all sorted in same visit. Clean bill of health on the teeth, one star off as no explanation why an xray was done and no results of it shared. Just seemed a little strange as nothing was wrong with my teeth. Good dentist would definitely recommend.

November 10, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for your review. We appreciate your kind words.
Great to hear all is well with your dental health 😊
X-rays are routinely taken every 2-5 years to check for cavities between your teeth, assess bone levels, etc.
We apologise if this wasn’t fully explained to you on the day.
If you would like further clarification about your X-ray, please don't hesitate to call the practice on 0121 357 5000.

Rated 5 out of 5 stars

A very good practice

A very good practice. I've been going for a few years now and have seen the same dentist regularly. I'm very happy with any treatment I've received at this dentists.

November 14, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Tracy, for your kind words, this really does mean a lot to us as a team 😊
See you again at your next appointment!

Rated 5 out of 5 stars

Professional and Caring.

Very pleased with the professional care and attention provided by Scott Arms Dental Practice. It is nice to know my dental health is in good hands.

November 7, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Bedraj, for taking the time to share your positive feedback with us 😊
What you’ve said really does mean a lot to us.
Look forward to seeing you again!

Rated 1 out of 5 stars

Not worth it

I had a horrible experience at Scott Arms Dental Practice. The prices were extremely high for the poor quality of work I received. The staff didn’t explain anything clearly, and I felt completely confused about what was being done and why. The results were disappointing, and I left feeling worse than when I arrived. Definitely not worth the money I wouldn’t recommend this place to anyone.

October 22, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

We are naturally disappointed to hear you are unhappy, Josh. Unfortunately, we cannot find you on our system with just your first name. Please call Jody or Amy in our management team on 0121 357 5000. They will be happy to talk through your concerns. We hope to hear from you soon. Thank you.

Rated 5 out of 5 stars

Fantastic Service

I'm not gonna lie,I'm petrified of Dentists. After a weekend of pain my wife booked me into Scott Arms for an out of hours extraction on Tuesday 28th October. After sitting in the waiting room for around 10 minutes I was called in to see Sher Khan. Sher explained everything to me and told me exactly what he was going to do. After a quick xray Shar confirmed the tooth needed to come out. Then came the scary part, the dreaded needle. I was fine, scared, but fine. I didn't feel the needle at all. After what seemed like a couple of minutes after the injection Shar got to work and within 45 to 60 seconds later the offending tooth was out. Never felt a thing.
Shar and his nurse reassured me every step of the way to the point of total relaxation. So much so, that I have another upcoming appointment in a couple of weeks time. Something I thought I would never agree too.
The girls on reception are friendly and welcoming too. What more could you ask for? It's a 10 from me!

October 28, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much Stuart for taking the time to write this.
Firstly, we are delighted that we could see you out of hours to help you with the discomfort that you were suffering with.
What you’ve said really does mean so much to us and we will certainly pass your kind words on to Sher, his nurse and the reception team, they’ll all be so happy to know how you felt 😊
Making you feel reassured and relaxed is exactly how we’d want you to feel, as we know it’s very normal to feel anxious.
We’re delighted that you’ve continued your dental care with us and we look forward to see you again soon 😊

Rated 1 out of 5 stars

I’ve been charged different price than…

I’ve been charged different price than I’ve been told and when I said the lady on the phone she told me that price they said we can listen the call and find out but they never did

October 27, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

We are sorry to hear you were unclear about the pricing for your treatment. On checking, we can see that you arranged your appointment online.
We can only give you an estimate online or even over the phone, as we are not sure what the dentist recommends until you arrive.
However, all pricing will be made clear after an assessment and a treatment plan has been formulated. We have since spoken, and this has now been resolved.
We hope to continue to look after your dental care in the future 😊

Rated 5 out of 5 stars

Emergency dental appointment

Scott Arms Dental Practice are 100% fantastic in every way, from reception staff, dental nurses and the dentists themselves, all are so kind, gentle and professional. I was seen as an emergency with jaw pain thinking I may have a dental abscess. Demi was truly wonderful and explained thoroughly. I wouldn’t go anywhere else.

October 22, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Joanne, for your positive feedback 😊
We’re so pleased that we could help you with the discomfort you were experiencing and for you to feel the way you did really does mean so much to us.
Demi and the team will be so thrilled with what you’ve said, as this is exactly how we’d want you to feel.
We look forward to taking care of again in the future😊

Rated 5 out of 5 stars

I had a great service from start to finish

I had a great service from start to finish I needed urgent help as my pain was excruciating I was advised and seen too very fast and reassured. Extremely quick the dentist was very caring, carful and patient very polite went over and beyond. Thank you for helping me in my time of need. Exceptional service

October 21, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much Natalie for this lovely feedback 😊
We are so pleased that we could help you whilst you were suffering with some discomfort.
We’ll pass on what you’ve said to the rest of the team, they’ll be delighted 😊
If you ever need us again in the future, we’d be more than happy to take care of you again.

Rated 5 out of 5 stars

Courteous and polite

Courteous and polite. That was with Mr Tutt

October 20, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for sharing your positive review of your recent appointment, with Dr Guv Tutt 😊

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