Scott Findlay Reviews

1,645

•

4.9

Heating Contractor

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Review summary

Created with AI, based on recent reviews

Evaluating 593 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional, dependable and reliable quality of service provided across all visits. Customers frequently praise the extremely professional, punctual, and courteous staff who complete plumbing maintenance and complex boiler repairs efficiently while thoroughly respecting residential properties. Though some noted that prices might not always be the absolute cheapest available on the market, reviewers widely agree that the rates remain fair, competitive, and represent good overall value. People also highlight that scheduling appointments, organizing annual maintenance, and communicating directly with the helpful office team is consistently easy, responsive, and entirely stress-free.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the efficient and professional... See more

Staff

Reviewers highlight positive aspects of staff, noting that receptionists and office personnel are welcoming,... See more

Customer service

People report positive experiences with customer service, highlighting prompt, efficient, and very pleasant... See more

Price

Reviewers mention positive feedback about price, noting that pricing appears fair, competitive and good... See more

Booking process

Clients share positive opinions on booking process, highlighting a straightforward and efficient experience... See more

Reviews shaping this summary

Had a trusted plumber for many years who is no longer with us. Always a hard time trying to source a reliable replacement, but thankfully speaking to friends and neighbours, it was Scott Findlays na... See more

Company replied

I use Scott Finlay to service my gas boiler and gas fire because they are reliable, knowledgeable, very efficient, clean and tidy. They make sure my fire is safe, working properly and even looks good.... See more

Company replied

We knew that the work would be done well and very proficiently. We have always had a good experience with Scott Findlay. The booking experience is good and any questions promptly answered. Also like t... See more

Company replied

Scott Findlay Plumbing and Heating Company have recently installed a new boiler, radiators and all necessary piping in our home and from the first point of contact it has been a joy. Their communica... See more

Company replied

Company details

Written by the company

Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.

Contact info

5-7 Wolseley Place, EH8 7AD, Edinburgh, United Kingdom
0131 669 9993
info@scottfindlay.co.uk
www.scottfindlay.co.uk

4.9

Excellent

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Reply from Scott Findlay

Jul 29, 2026

Thank you for leaving such a positive review. We're so glad to hear you've had positive experiences with us and are happy with our booking process!

Jul 26, 2026

July 10, 2026

Reply from Scott Findlay

Jul 22, 2026

I'm glad we could help, thanks Peter!

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