Had a trusted plumber for many years who is no longer with us. Always a hard time trying to source a reliable replacement, but thankfully speaking to friends and neighbours, it was Scott Findlays na... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use Scott Finlay to service my gas boiler and gas fire because they are reliable, knowledgeable, very efficient, clean and tidy. They make sure my fire is safe, working properly and even looks good.... See more
Company replied
We knew that the work would be done well and very proficiently. We have always had a good experience with Scott Findlay. The booking experience is good and any questions promptly answered. Also like t... See more
Company replied
Scott Findlay Plumbing and Heating Company have recently installed a new boiler, radiators and all necessary piping in our home and from the first point of contact it has been a joy. Their communica... See more
Company replied
Company details
Written by the company
Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.
Contact info
5-7 Wolseley Place, EH8 7AD, Edinburgh, United Kingdom
- 0131 669 9993
- info@scottfindlay.co.uk
- www.scottfindlay.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient
Efficient; honest & friendly. An excellent service. The booking process is straightforward and the staff are great.
July 10, 2026
Reply from Scott Findlay
Thank you for the lovely review!
Friendly and helpful and did the job…
Friendly and helpful and did the job efficiently and quickly.
July 6, 2026
Reply from Scott Findlay
Many thanks Araminta!
First class professional staff
First class professional staff. All work completed efficiently and very clean.
July 3, 2026
Reply from Scott Findlay
Thank you so much James, this is fantastic to hear!
Duncan is excellent
Duncan is excellent! He’s knowledgeable, efficient, affable, and great at explaining things. Thank you!
July 10, 2026
Reply from Scott Findlay
Thank you for the wonderful review about Duncan, we'll be sure to pass on your comments Carol!
Service was excellent
Service was excellent. Andrew explained what he was doing and why. Very helpful
July 7, 2026
Reply from Scott Findlay
This is great to hear about Andrew, many thanks Sheila!
Excellent service…
The excellent service from Scott Findlay is just what we have come to expect.
July 7, 2026
Reply from Scott Findlay
Thank you Bruce!
Staff extremely professional and they…
Staff extremely professional and they made a great job eventually but provided the wrong sized replacement initially. We wouldn’t hesitate to use them again.
July 7, 2026
Reply from Scott Findlay
Many thanks for the review Brendan, and apologies for the mix up with your shower screen. I’m glad we were able to get everything sorted in the end and we look forward to working with you again!
Easy to contact by phone.
Easy to contact by phone.
Helpful office staff. They know if you’re a customer and what work has been done previously.
Very good plumbing work. Turn up on time in spite of traffic!
July 10, 2026
Reply from Scott Findlay
Thank you John, this is great to hear!
Best work possible
Everyone I spoke to was friendly and helpful. My engineer Alan was tremendously experienced and good at his job. I knew he'd do the best work possible. I'm very happy to be with Scott Findlay.
July 10, 2026
Reply from Scott Findlay
Many thanks for taking the time to write such a positive review, it's much appreciated!
Very responsive
Very responsive, excellent and timely service. Will definitely be using them again!
June 19, 2026
Reply from Scott Findlay
Thanks Helen, we look forward to working with you again!
Knowledgeable, prompt and friendly service
Scott Findlay was called out as my heating would not switch off. The offending value was quickly replaced and the problem rectified. I would recommend Scott Findlay to other people.
July 8, 2026
Reply from Scott Findlay
I'm so glad we were able to help, and thank you for the recommendation Peter!
Reply from Scott Findlay
Thank you Dorothy!
Did everything they advertised…
Did everything they advertised including including communicating, professionalism and friendly both on the phone and the person that carried out the service. Excellent.
July 2, 2026
Reply from Scott Findlay
This is wonderful to hear and much appreciated, thank you!
Reply from Scott Findlay
Many thanks Sam!
Excellent (again!)
Since 2020 I’ve had the annual boiler service carried out by Scott Findlay. As always, the service this year was efficient and thorough. The engineer, Martinus, was professional and courteous and explained the work carried out (replacing the heat exchanger gasket). The office followed up promptly via e-mail with the service certificate. Excellent all round.
July 13, 2026
Unprompted review
Reply from Scott Findlay
Many thanks for the continued support Gavin, we look forward to working with you again!
A first class reliable company
I have used Scott Findlay on several occasions and have found them to be a first class reliable company. The customer service was excellent, the plumbers arrived on time and carried out the repairs in a professional manner, and the charges were competitive.
June 30, 2026
Reply from Scott Findlay
Thank you Roy, it's great to hear that you find our customer service excellent as this is what we really pride ourselves on!
My experience with Scott Findlay…
My experience with Scott Findlay company has been outstanding. Communications, updates, job reminders etc, always keeping you up to date. Good to have an office with actual people you can talk and communicate with as well. Thank you so much for the work which has been done so far.
July 12, 2026
Reply from Scott Findlay
We are very grateful for your kind review, many thanks Alison!
Reply from Scott Findlay
Many thanks for this!
Excellent service from start to finish
Excellent service from start to finish. Arrived on time and very respectful of my home. Would definitely recommend this company.
July 1, 2026
Reply from Scott Findlay
We are really appreciative of your 5 star review and recommendation, many thanks Agnes!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.