Scottish Power has, on occasions, acquired a bad reputation. I have been with them for a few years now, and, to be totally honest, they 'ain't done bad' at all. If you really do have an emergency or s... See more
Company replied
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Review summary
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Reviews shaping this summary
I have always been treated with respect and courtesy on the phone lines when I had cause to call. I am a vulnerable person with severe health issues, and having someone take the time to let me explain... See more
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I'm new to SP and awaiting my first quarterly bill. The change from my previous supplier was trouble free. I had an email requesting I send a meter reading - odd, I thought as they take readings on l... See more
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Although I think it’s great that we can save money on using at certain times. However don’t understand how the times chart works, it is not explained very well. I use my washing machine at the weekend... See more
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Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
192K reviews
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I can always rely on Scottish Power.
June 29, 2026
That’s life - they are all the same Generally ok but unhappy that very high…
Generally ok but unhappy that very high bill situation was of little interest . Their main concern was to agree increasing the monthly payment .
June 29, 2026
System info
Keeps me informed to ensure I have the best options available for my account
June 28, 2026
Since 2018 I use Scottish power I'm…
Since 2018 I use Scottish power I'm happy for the service it's why I recorded my son to
June 29, 2026
These other "good" reviews are…
These other "good" reviews are definitely bots.
The amount of times that these steal money would make Bonnie and Clyde blush.
Every. Single. Time. I have to contact them and threaten to leave to put my electric on after it's been paid, shown on the app. This particular time has taken 3 hours for them to put it on.
June 29, 2026
Unprompted review
Renewed contract
Renewed contract, great deal, very easy to complete with no issues, very simple process
June 28, 2026
Bonus hours
I do appreciate the saver hours which makes a difference through adapting my use of gas and electricity
June 29, 2026
Scottish Power fail to provide customer care
Meter installed in June 25 has never functioned
It took a year for problem to be resolved
After raising a complaint it took 4 months and 4 complaint handlers the complaint is still unresolved
Scottish Power have a total disregard for its customers especially old vulnerable customers.
Deeply shocked and upset by the paucity of treatment
June 24, 2026
The advisor kept me informed
The advisor kept me informed of what was happening throughout the chat. He couldn't solve the issue at the time, but said he would get back to me.
June 29, 2026
Great service
June 28, 2026
I have been using Scottish power for a…
I have been using Scottish power for a year and I have found that my bills have been consistent with what I expected to pay for my all electric apartment. I have had no problems that needed any input from Scottish power.
June 24, 2026
Where as I would prefer to talk to…
Where as I would prefer to talk to somebody doing my new tariff online was ok impersonal but ok an email confirmation would of been nice to know if I'd at least managed to set it in motion as all this is my worse nightmare
June 28, 2026
Scottish Power Meter installation
The instillation only took about an hour for both gas and electricity smart meter’s. The Engineer was very efficient explained everything clearly and left a booklet explaining everything.
June 24, 2026
Power saver times are very welcome
Power saver times are very welcome. Have had no issues with supply. Still a costly expenditure.
June 24, 2026
Excellent help.
The person I spoke to had an excellent telephone manner - was very well informed - and easily resolved the slight concern I had.
Many thanks for your help.
June 29, 2026
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