Scotts of Stow Reviews 

Appalling Customer Service.After making and paying for an order, after 2 weeks it had not arrived.
Two unanswered messages and two phone calls giving false information relating to delivery.
Third email cancelling the order after 30 days also went unanswered.
Finally, a third call resulted in a refund 35 days from the order date.
Why ? when they clearly could not source the product.

I made a purchase and was told it was in stock and would arrive in 5-10 days. 10 days later I phoned, item apparently is not in stock but stock was due the next day. A few days later I phoned again, only to be told it was not in stock. The stock that came in was for backorders, so I left it for a few more days having been told it would be back in stock. So on my third phone call, yet again been lied to, I cancelled the order asking for my money back, which was duly done. Why the lies all the time. Be honest!!!

This is the worst customer service I have ever received. My order was confirmed and my card charged over a week ago. Evri advised they would be delivering it. Then Today I received an email “Hi your order has been cancelled “. - no apologies, explanation or indication that a refund has been made.

Thank you for the notification today that my awning is on the way. It has been here since Friday 16th Aug. It would have been helpful to know it was about to be delivered as I could have caught the driver before he scarpered leaving it leaning on the guttering. Two more steps and it could have been left securely behind the garden gate!

Where do I start, it would be a zero if I could do that. I placed an order for a 5 in 1 music centre in February- after numerous delays at the manufacturer and calls to Scott’s of Stow, my order was cancelled on 5 August….I have been more than patient sending chaser emails but today a phone call and was told that whilst the order was cancelled, the colleague failed to process my refund I am assured it will be processed today. I would like to think so but….Let’s see.

I have purchased a number of things in the past with no problems at all, sadly on this occasion Scotts of Stow’s customer service has been dreadful, hopefully just a blip and they’ll learn from it.

Follow up on previous review.
I have just gotten a refund from Scott's as they after 6 weeks have now informed me that they cannot replace the table that was delivered damaged to go with the chairs that I purchased. I spent £800 on four chairs so obviously want the table to match. I have now ordered table from another company which is now costing me an extra £200 on top of my refund!! Therefore I would like to thank Scott's for costing me an extra £200, weeks without a matching table and supposedly a phone call from a manager at head office which has never happened. Appalling customer service from a very established company. Will never use them again

Friendly helpful team. Delivery well within quoted time.

I have found that they have been highly recommended when I've always ordered items from stow&stow and sent out on delivery on time so I can't fault the service they have provided on items I've sent for keep up with the good work

Ordered sauce pans 22rd June paid for them and still waiting on them to be delivered

Although I had to return my item I found their service was second to none, very helpful.

Excellent service. Quick delivery. Item is strong & suitable for kneeling or sitting on to weed

The worst customer experience I have had to endure for years. You do not respond to emails and when telephoning, I had to listen to a recorded message for over 30 minutes before hanging up.

In a recent catalogue we noticed a pair of step ladders which may have suited our requirements. However although the overall sizes were given the height of each step was not which was important to us.
I then used their online enquiry line to ask the question and received an automated reply promising a response within 48 hours. After over a week I had not received a reply so enquired again and received another automated reply once again stating that they would reply within 48 hours. I am still waiting for the courtesy of a reply. TERRIBLE SERVICE.

Customer service did not seem interested . delivery charge is very excessive.

Ordered on the phone picked up almost immediately. Staff were very helpful and friendly. My order came within the time they said well packaged and complete. Thank you .

Telephone answered quickly and the person I spoke to was efficient and polite. I received email confirmation of my order almost immediately. I have been a customer for a long time and have always been pleased with my purchases and the service provided

Postage is far too expensive!!
Voile curtains have hardly any weight in them but had to pay £6.95 for Hermes to deliver.
I use Hermes to send parcels and it would never cost this much for such a light item to be shipped.

Tried several times to contact them by phone - rings out for 10 minutes each time - no answer. Emailed 3x, automatic reply assuring response within 48 hours, 3 weeks later no response.
Purchased Laguiole Style 24 piece Bistro Cutlery Set. After a few weeks occasional use a rivet fell out of a fork of this supposedly high quality product.

I ordered blankets at the end of March and the money was immediately taken from my account.i rang them mid April and was told they were expecting them on the 17th and would take 4 working days to get to me from the courier. I contacted them again 27th April and was told its NOT 4 days its 10 and the blankets should be with them on 15th May giving the war in Ukraine as a poss reason for the delay I was also told it was a pre
order..nowhere on my info did it say pre order.I rang on May 17th to chase up the progress and Nick told me they should be with me in a couple of days. I rang again on 23rd of May and Jasmine said " they should be with us on June 15th" at which point I cancelled the order. The only good
thing is that my refund came through quickly.
From what I understand, the shop is great but the online experience means I will NEVER order from this company again.