Scout Adventures Reviews 

291
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and welcoming, making interactions pleasant and supportive. Many people appreciated the excellent service and well-organized activities, which were often described as engaging and enjoyable. Reviewers frequently highlighted the great sites and facilities, including newly improved areas and comfortable accommodation, contributing to a fantastic overall experience. However, some customers also noted issues with cleanliness and maintenance in certain facilities, such as dirty accommodation blocks, unkempt toilets, and broken fixtures. A few other people also felt that the online and automated systems were problematic, leading to administrative difficulties and communication challenges.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising them as amazing, excellent, and... See more

Website

People report positive experiences with the website, often praising the site itself, its activities, and the... See more

Service

Customers consistently note positive experiences with service, highlighting the incredible support from staff... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the cleanliness and comfort of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were all helpful, friendly and welcoming. The location was well kept, plenty of space for the scouts to run around, but pitches were well located to give privacy from other groups. Scout... See more

Rated 5 out of 5 stars

Upon arrival, it was clear that the accommodation block hadn't been thoroughly cleaned, as many of the bedrooms were still dirty. The condition of the toilets and bathrooms left much to be desired, as... See more

Rated 5 out of 5 stars

From the very first phone call to enquire about site hire, communication from Oli was great. He was very friendly and helpful. The support continued throughout our visit at Gilwell Park and ou... See more

Rated 5 out of 5 stars

Excellent experience at Broadstone Warren. Organising the trip was made much easier due to flexibilty and options offered which made payments from parents so easy. Staff were so helpful in booking p... See more


Company details

  1. Outdoor Activity Organiser
  2. Campground

Written by the company

Scout Adventures exists to provide safe spaces for young people to take part in adventures which challenge and inspire them. At the heart of what we do is the Scout method - with experiences built around team work, spending time outdoors, camping, leadership and taking responsibility for yourself, each other and the environment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(291)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience at Broadstone…

Excellent experience at Broadstone Warren. Organising the trip was made much easier due to flexibilty and options offered which made payments from parents so easy. Staff were so helpful in booking process and fantatastic on site too. Facilities were great (we stayed in tent village) and catering was spot on. Nothing too much trouble and the students had a great time with the activities. Will definitely return!

July 22, 2025
Rated 5 out of 5 stars

Great site with a friendly team

Great site with a friendly team and clear recent investment in facilities to make them even better! Our group stayed in the newly improved Tented Village and absolutely loved it, the staff were quick to help us with any small issues we faced and the international volunteers brought energy and enthusiasm whenever we interacted with them. Thanks a lot Team Youlbury, keep yourselves safe in the continued hot weather and we look forward to visiting again soon!😁

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

We had a wonderful visit to Youlbury

We had a wonderful visit to Youlbury. We were greeted by happy and welcoming staff in reception, who helped with all our questions. The facilities were clean and in good working order. Our camping pitch was well maintained and perfect for what we were using it for.

Our Beavers had a brilliant time camping - for most it was the first time away from home overnight. But thanks to the staff who helped me booked, we managed to secure a pitch close to the toilet block which meant there was less anxiety to go to the loo at night.

Booking our stay got a little bit complicated - but the staff I spoke with on the phone couldn’t be more helpful or flexible.

As a group local to Youlbury, we visit often. But this visit it was lovely to see Scout Adventures have been improving the site with new paths, new activities, a new freezer for ice blocks and new trolleys!

Thank you!

July 9, 2025
Rated 5 out of 5 stars

Thank you for a fantastic stay

Thank you for a fantastic stay - all the scout leaders were super friendly, the accommodation was great. We stayed in the Peter Harrison lodge and couldn’t fault it. Food was fab too - the children (all 36 of them!) had an amazing time.

July 9, 2025
Rated 3 out of 5 stars

Good day but not as good as previous years

Staff were good with the children, activities that were on offer seemed to engage them. They left tired. However, there seemed to be less activities on offer than previously and this was a shame. The inflatables field was almost empty. The q for some activities was too long all day which is partly a result of this. Not as good as previous years.

June 17, 2025
Rated 2 out of 5 stars

Great camp but poor communication lets the centre down

Our campers had a great time and enjoyed the activities we had booked and our camp was a great success, but this was down to the good weather and the program that we had organised for the weekend. However from my perspective as the camp organiser it is never a smooth experience dealing with the centre. The communication is seriously lacking. I emailed them on the Monday before due to arrive on the Friday and only received a response during my journey to the campsite.
They double booked our campfire putting our leaders in an awkward position when approached by another group.
We invited the staff to our campfire to share songs and Scouting from around the world which we were told that they would attend, but they didn't show up.
Then after the camp the invoicing has all been incorrect. It is one stress after another.

June 15, 2025
Rated 3 out of 5 stars

Disappointed not so many things there

Only gave it 3 stars as there were a lot of things that aren't there anymore. The climbing archery,grass sledging rafting they enjoyed but we're very disappointed that there was no abseiling waterside,aerial runway or zip wire that they'd seen pictures of before and older siblings had told them about and not much craft,Beavers always enjoy making something and usually have more time at Gilwell to make things and things that are a little bit different to weekly meetings,we usually pick up idea's too.The ones that went the other year enjoyed talking on the radio that used to have in the square and were looking forward to that this year again .
We understand all the hard work that goes into planning these events but disappointed there seems to be a lot less things than there used to be.
Thank you for all your hard work

June 14, 2025
Rated 5 out of 5 stars

An excellent site as always

As always the staff on site are friendly, knowledgeable and helpful. They were very attentive when asked to ring across a couple tables to our camping area and the shower / toilet block was very clean and well cared for. We’ll see you again next year!

June 17, 2025
Rated 5 out of 5 stars

Kentdale Scout District Camp

As usual Angela and her team were extremely friendly and helpful checking we okay after the massive thunderstorm.Whilst we didn’t use any of the activities the improvement to the Centres main track is fantastic and long overdue,we were able to take our vehicles up to the top carpark with out having to worry about damaging them
We had a very enjoyable Camp and we’re able to complete all our activities which included
Pioneering
Knife and axe
Back woods cooking
Fire lightning
Shelter building

up

June 17, 2025
Rated 5 out of 5 stars

Simply wonderful.

From the face to face booking and organisation process with Ollie on Reception to our Beaver activity day, I cannot fault it. The team leading our activities were enthusiastic, kind and patient. They were safely prepared for our Beavers and ensured everyone had ample attempts and were included. The team at Gilwell are simply wonderful. Thankyou.

June 10, 2025
Rated 5 out of 5 stars

The international volunteer instructors…

The international volunteer instructors and the general helpfulness, can-do attitude and good humour of the staff always make it a pleasure to bring my district brownies for a weekend. We stayed in Bears Den as usual and had a package that included four activities - two instructor led and two self led. Things may not always go to plan, but the staff always work out a solution. The dorms are super hot in the summer, so pack light bedding. Rebooked for next year.

June 14, 2025
Rated 5 out of 5 stars

Youlbury Residential June 2025

We started our three days at Youlbury with a very warm welcome by our two hosts, and the friendly nature of the staff continued throughout our stay.
The accommodation was modern, warm and clean and having the use of the common room and the well-stocked kitchen was a real boon.
The food was excellent and plentiful and the activities lots of fun and full of challenges for the children, even in the rain!
Thank you very much.

June 11, 2025

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