Scout Adventures Reviews 

291
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and welcoming, making their visits enjoyable and well-supported. Many people highlight the excellent service, noting the efficiency and the positive attitude of the team throughout their stay. Reviewers also appreciate the well-maintained sites and the continuous improvements made to the facilities, including new activities and comfortable accommodation. However, some customers experienced issues with the cleanliness and maintenance of certain facilities, such as dirty bedrooms and toilets in need of repair. A few other people also felt that the online system was problematic, leading to administrative stress and difficulties with communication.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with many praising the excellent and... See more

Website

Reviewers mention positive feedback about the website, with many praising the site itself, its activities,... See more

Service

People report positive experiences with service, highlighting the incredible staff support from before,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising clean accommodation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were all helpful, friendly and welcoming. The location was well kept, plenty of space for the scouts to run around, but pitches were well located to give privacy from other groups. Scout... See more

Rated 5 out of 5 stars

Upon arrival, it was clear that the accommodation block hadn't been thoroughly cleaned, as many of the bedrooms were still dirty. The condition of the toilets and bathrooms left much to be desired, as... See more

Rated 5 out of 5 stars

From the very first phone call to enquire about site hire, communication from Oli was great. He was very friendly and helpful. The support continued throughout our visit at Gilwell Park and ou... See more

Rated 5 out of 5 stars

Excellent experience at Broadstone Warren. Organising the trip was made much easier due to flexibilty and options offered which made payments from parents so easy. Staff were so helpful in booking p... See more


Company details

  1. Outdoor Activity Organiser
  2. Campground

Written by the company

Scout Adventures exists to provide safe spaces for young people to take part in adventures which challenge and inspire them. At the heart of what we do is the Scout method - with experiences built around team work, spending time outdoors, camping, leadership and taking responsibility for yourself, each other and the environment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(291)

38 reviews in the last 12 months

Write a review
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Rated 4 out of 5 stars

Great experience for Scouts and Explorers - easy on leaders too :-)

The event it self was well run and a great experience for Scouts and Explorers. The catering option was good and made it easier on leaders with equipment. The booking was good, if a little slow sometimes to come back when query. Check in easy.

Only critic, was it would have been nice to had a call or chat facility to deal with questions in lead up.

November 12, 2025
Rated 4 out of 5 stars

The children had great fun

The children had great fun. As an adult I think some of the accommodation needs a bit of TLC, showers leak on to the floor. some of the heating wasn't working and the window locks were broken so they opened out too far. The food was very good and lots of it. Time wasted on 3G swing as not enough time for 2 goes for all children but too much time for 1 go each.

November 11, 2025
Rated 5 out of 5 stars

Scarefest 2025

The staff were very helpful and made the experience for the Scouts very enjoyable.
The entertainment was great and kept the Scouts happy even though they were wet.

October 31, 2025
Rated 5 out of 5 stars

Scarefest 2025

Scarefest 2025
my scouts went to Scarefest at Gilwell Park, they had a fantastic time, the activities were great, the firework were fantastic, the staff and volunteers were very helpful, all scouts no matter your age should go to Gilwell

October 31, 2025
Rated 2 out of 5 stars

Staying on site was fine BUT paying for it, not good this year

Staying on site was fine - good experience all round BUT paying or adjusting numbers last minute was a nightmare. Dealiing with children (Duke of Edinburgh Award) there are always going to be times when one or two children are eitehr ILL or just don't turn up. We are self reliant - just borrowing the camping space - nothing else. Yet there was NO flexability built into the system to just 'print out' another invoice when i arrived on site this year. Past year's - that is what has happened but NOT this year. The automated system doesn't read replies to invoice emails such that (in my expeerience this year), the emails became more and more threatening even when i had replied to them, saying that ' a cq was in the post' etc. I would much prefer to have a conversation with a person rather than a PC. That, and more flexability in terms of actual attendance on the day rather than proposed attendance 3 months before the camping date, in order to secure a site. NB: After contacting the site by telephone, all (hopefully) was sorted, but, waste of my time ref: the above two points, in writing an email(s).

October 8, 2025
Rated 4 out of 5 stars

Gillwell park

Site was very good and all staff members were brilliant specially Ollie and Jennifer one thing I would say is they could improve on the toilet block near the main square other than that we had a brilliant time

September 19, 2025
Rated 3 out of 5 stars

Youlbury activity weekend

We used the lawn hut for our yp to eat in, which we felt was very run down and unsafe. The floor was uneven and the tables and benches were unsafe. The veranda was unsafe. Activties were generally well run but before the day booking activties and communication was a struggle.

September 13, 2025
Rated 1 out of 5 stars

Great centre - Administration is attrocious

Our experience of staying at Youlbury is always great however as an Oxfordshire Scout Leader wanting to book activities it is just really difficult to achieve and their administration is really bad. It hasn't always been like this.
Currently they do not respond to emails to initiate bookings.
You rarely get an answer if you try to ring.
Eventually my co-leader got a response to a web-form based enquiry. This meant our booking was late and we then struggled to get the sign up we would have otherwise anticipated.
When we sent our deposit we sent an email explaining that we needed to alter our booking from 2 to 1 nights and sent modified numbers.
On arrival we were told there was no evidence of our deposit having been paid - fortunately I was able to show the staff in the office using our on line banking app that we had paid and they left messages for the administrator.
Post our visit the administrator sent an email demanding the payment for the full original booking - didn't even take off the amount we had already paid.
When we have queried this she has written back saying she will waive fees for 1 night but that we still need to pay in full for the full costs for the other on the basis that we didn't write to alter the booking.... but we did we put it in an email. I have written back. I am not optimistic which will mean we have to dip into troop funds to pay for what I believe is their poor administration.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

From the very first phone call to…

From the very first phone call to enquire about site hire, communication from Oli was great. He was very friendly and helpful.

The support continued throughout our visit at Gilwell Park and our team and members really enjoyed their time there.

We would very much like to hire the discs again.

Thank you Scout Adventures.

August 24, 2025
Rated 3 out of 5 stars

Accommodation block was dirty

Accommodation block was dirty, many bedrooms were not cleaned before we arrived. Toilet and bathrooms were not nice- need repairs.
Food provision was not healthy- menus included sweet treats at every meal- although there was a lots of choice- kids will go for sugary foods if offered.
Kitchen area was nice- but needed a safe locked knife box.
Staff were all nice and friendly and also the actual site was nice in terms of outdoor space.

August 11, 2025
Rated 5 out of 5 stars

The staff were all helpful

The staff were all helpful, friendly and welcoming.
The location was well kept, plenty of space for the scouts to run around, but pitches were well located to give privacy from other groups.
Scouts loved having the fire circle on the pitch and had a campfire every night.

August 24, 2025
Rated 5 out of 5 stars

We loved our stay

We loved our stay. Staff friendly and helpful. Our site (8) was great. A little out of the way which made it feel that we were the only ones there. Great location being in the trees. More flat ground would be useful though!

August 4, 2025
Rated 2 out of 5 stars

Added stresses dues to more demands now trying to leave.…

I have been involved as a leader/ Chair of scouts association for 15 years. I can honestly say things are going down hill. the pressure i am getting since june to do some more online training required in September is unbelievable.
It is paramount the importance to safe guard these amazing young people, as we have always made this priority, but the pressure is out weighing my volunteering position. the new online system is harassing me for extra curriculum . I am not an employee with scouts , i am a volunteer; i am employed elsewhere. I have stayed so long in this voluntering role as i enjoy seeing young people evolve in life skills they will not get in schools.thats why i joined.
Sadly its now becoming quite stressful along with my salaried employment. I dont need this & i am trying to leave my role now due to the added stresses. Such a shame as i used to enjoy the scouting group.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great campsite

We had an amazing summer camp with our scouts for a week, the facilities are excellent (including a whole new shower/toilet block). The staff were amazing, even the scouts commented on how nice the international activity instructors were!

August 1, 2025
Rated 5 out of 5 stars

Great evening

Great evening, really well organised. The team sent us information ahead of time about road works leading up to Youlbury, so we were able to let parents know. The leaders were waiting for us when we arrived and were great with the Guides. We had a couple of very nervous Guide and they were great with them, not pushing them but encouraged them to try it out. Great night.

July 22, 2025
Rated 5 out of 5 stars

Fantastic stay once again in the lodge

Fantastic stay once again in the lodge. Well equipped , clean and right in the heart of the activities. Love the upgrades around the site and great new activities to book. Staff lovely, happy to help with any questions

July 16, 2025

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