Scout Adventures Reviews 

291
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and welcoming, making interactions pleasant. Many also highlight the well-organized activities and excellent support, contributing to an enjoyable overall experience. Reviewers found the facilities, including accommodation and equipment, to be great, well-maintained, and suitable for their needs, often with tasty food. However, some customers noted issues with the cleanliness and maintenance of certain facilities, specifically mentioning dirty accommodation and toilets, or problems with kitchen equipment. A few people also felt the online and automated systems presented difficulties, citing concerns with invoicing and administrative processes.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as helpful, friendly, and accommodating.... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with many praising them as amazing,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the incredible staff support... See more

Website

Users describe positive interactions with the website, often praising the site itself, its activities, and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the cleanliness and comfort of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were all helpful, friendly and welcoming. The location was well kept, plenty of space for the scouts to run around, but pitches were well located to give privacy from other groups. Scout... See more

Rated 5 out of 5 stars

Upon arrival, it was clear that the accommodation block hadn't been thoroughly cleaned, as many of the bedrooms were still dirty. The condition of the toilets and bathrooms left much to be desired, as... See more

Rated 5 out of 5 stars

From the very first phone call to enquire about site hire, communication from Oli was great. He was very friendly and helpful. The support continued throughout our visit at Gilwell Park and ou... See more

Rated 5 out of 5 stars

Excellent experience at Broadstone Warren. Organising the trip was made much easier due to flexibilty and options offered which made payments from parents so easy. Staff were so helpful in booking p... See more


Company details

  1. Outdoor Activity Organiser
  2. Campground

Written by the company

Scout Adventures exists to provide safe spaces for young people to take part in adventures which challenge and inspire them. At the heart of what we do is the Scout method - with experiences built around team work, spending time outdoors, camping, leadership and taking responsibility for yourself, each other and the environment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(291)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Year 6 at Gilwell

We had a great week in many aspects of the whole experience....accommodation/food and grounds were excellent. There was a wide range of activities and the children enjoyed taking part. However some activities did not have enough for the children to do and they became bored. The leaders were polite and kind but some lacked enthusiasm and so the interaction with the children was not as exciting for them as it could have been.
We would definitely return as overall the experience was good.

September 30, 2024
Rated 5 out of 5 stars

Our time at Youlbury

We had a great time at Youlbury on the climbing wall and crate stacking. The leaders were great and lead our groups well. Inspiring them with confidence to cope with the heights off the ground.
The centenary lodge was good, clean and ready for us to move in, but we needed more bowls and plates. This was due to a school visit before us, using Bear’s Den too and swapping crockery.

October 5, 2024
Rated 3 out of 5 stars

Nice overall venue for a celebratory scout group camp

Nice overall venue for a celebratory group camp. Friendly staff, but some activity boxes were lacking in equipment - these were removed from our invoice, which was much appreciated. Freezer in building needed major de-icing due to door being left open by previous users. No dustpan and brush in building and hoover was blocked. 2 hoovers but only one had a metal pipe to use. Kitchen was well equipped.

October 9, 2024
Rated 1 out of 5 stars

Really really really poor customer…

Really really really poor customer service, like really really bad! I am a committed volunteer scout leader and it is a real shame that I have to write this, but they need to recognise that their booking process is awful, their 2+ week reply times are not good enough and lack of flexibility means I won’t camp here again. Find another campsite, there are so many better options!

October 15, 2024
Rated 5 out of 5 stars

Great centre.

Activities are well lead by friendly staff. Lodge was warm and comfortable. Food was good.
That's why we come back year after year.

October 12, 2024
Rated 5 out of 5 stars

Five Stars Every Time

Always a warm welcome:
kind and attentive staff
enthusiastic and caring scout leaders
generous and tasty meals
Five stars every time!

September 26, 2024
Rated 5 out of 5 stars

Excellent experience

Everyone really bent over backwards to make the stay at Youlbury as easy and enjoyable as possible. All staff interactions were positive and the staff were very friendly. Overall it was a fantastic time for the young people attending.

September 25, 2024
Rated 5 out of 5 stars

Brilliant day today

Brilliant day today. 40 beavers from Enfield using Branchet field for a fun sports day. We needed a table and chair and this was dealt with very quickly with the friendly staff member I spoke to. Thank you Gilwell. The District Beavers will be back.

September 21, 2024
Unprompted review
Rated 4 out of 5 stars

Cub camp

The setting is incredible. We used the tented village for Cub pack. It has a well equipped mess tent with benches and tables. Excellent toilet facilities are not too far away.
The range of activities is fantastic and the Cubs enjoyed theirs and overcoming the challenges.
The down side - several tents were out of commission due to broken tent zips - they are not robust enough. The kitchen oven could do with a deep clean.

September 14, 2024
Rated 5 out of 5 stars

Great facility for scouting groups

Great facility for scouting groups, very friendly kind staff, lovely food if get catering package and lots of fun activities. In great location with some beautiful views. Nothing is too much bother or a problem if need something. Will be back again for more fun.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic support and great team

I want to say a massive thank you to the staff who were there for our day. They supported our group amazingly in awful conditions and brought out hot drinks. They encourage them to part take in the water activity when they were not so sure. They were great. Very helpful indeed.
Facilities were good hot showers for the group after activities and plenty of toilets. We were moved into the tree area for camping which worked great would have struggled on the grass area as it was boggy and wouldn’t have been big enough for the amount of people we needed to tent.
All in all. A lovely facility and great staff would recommend it being used again.

August 25, 2024
Rated 5 out of 5 stars

The Youlbury site is a wonderful place

The Youlbury site is a wonderful place! Acres of woodland to wander and enjoy wide games, campfires and generally being outside!
I took a group of 24 young people from our youth group, we had 3 activities booked, they chose one and the activites ran at the same time. We enjoyed archery, zip wire and aerial trek - instructors were great with the young people. Thank you Youlbury!

August 29, 2024
Rated 5 out of 5 stars

63rd Bristol at Great Tower 2024

The 63rd Bristol Scout Group spent an amazing week at the Great Tower Site in early August 2024 and the team there were brilliant. The facilities are just amazing for young people and offer real adventure in a wonderful site. We cannot fault the support the team gave us in the run up and during the week and we'll be back whenever we can. Thank you!

August 3, 2024
Unprompted review

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