One of my pot lids had turned rusty after a couple of months. With a lifetime guarantee, I contacted Scoville direct and attached photos of the damaged lid. I got a new one sent out to me.
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Review summary
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Reviews shaping this summary
I bought two Scoville Neverstick pans, one a frying pan, the other a Wok, through Amazon. I was so happy to receive them and do love the Scoville Neverstick as it seems a good, tough non-stick surfa... See more
Company replied
I only ever buy scoville products. I use the cake tins inside my air fryer because they are absolutely splendid at keeping clean. I have all the saucepans and frying pans too absolutely brilliant ❤️
Company replied
Had an issue with a saucepan leaking from the handle rivets. Contacted the company who asked for photos. Did as asked and they've promised to replace the pan. 1st class service and pleasant and helpfu... See more
Company details
Written by the company
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
Contact info
Whiteacres, LE8 6BB, Leicester, United Kingdom
- reception@imperialgb.com
- www.scoville.me
3.9
Great
1K reviews
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Love the products, not the company…
The products themselves are good quality, I really like them a lot. However, due to what I presume was an oversight, my order was one item short, and so far my attempts to contact the company to put matters right (either by sending out the missing item or refund) have not been responded to.
As things stand, I would recommend that you should buy these products from supermarkets,rather than direct from the company. They will be cheaper too.
EDIT: Scoville reached out to me, and the issues have been resolved satisfactorily.
March 27, 2026
Reply from Scoville
Hi Karen,
Thank you for your feedback.
We’re really pleased to hear that you’re happy with the quality of our products, but we’re sorry to hear about the issue you experienced with your order and the difficulty in getting a response at the time.
If this matter has not yet been resolved, or if you still require assistance, please contact our customer service team at reception@imperialgb.com, including your order details so we can look into this for you as quickly as possible.
Best regards
The Scoville Team
Reply from Scoville
Hi Pat,
Thank you for your feedback!
We’re delighted to hear that you have found the overall ordering and delivery process to be very satisfactory.
We really appreciate you taking the time to share your experience.
Best regards
The Scoville Team
Reply from Scoville
Hi Ballon,
Thank you for your feedback!
We’re delighted to hear that you’re pleased with the robustness of our non-stick baking trays and impressed with the quality of our non-stick coatings.
We really appreciate you taking the time to share your experience.
Best regards
The Scoville Team
Great service.
Great service, i have set of 3 scoville pans and 2 scoville frying pans but one frying pans everything started sticking so after contacting scoville and sending picture of the frying pans they are sending me a replacement out free of charge under the guarantee.
I would really recommend scovile for there products with added bonus of a guarantee 💯.
Thanks scoville
March 31, 2026
Unprompted review
I have just bought a new ceramic hob
I have just bought a new ceramic hob, I went to dunelm and bought the scoville pans, I used one of them today for the first time and it has scratched my hob ,I am not impressed one single bit I'm actually fuming
March 29, 2026
Unprompted review
Great service explained my problem with…
Great service explained my problem with Wok and sent pics and replacement was sent very quickly.
February 23, 2026
Reply from Scoville
Hi Lorraine,
Thank you for your feedback. We’re glad we could resolve this issue and appreciate you bringing it to our attention.
Thank you for choosing Scoville, and we hope you enjoy your new wok!
Best regards,
The Scoville Team
Replaced my faulty pan with a new one.
Replaced my faulty pan with a new one.. excellent customer service .
February 23, 2026
Reply from Scoville
Hi Ann,
Thank you for your feedback. We’re glad we could resolve the issue and that our customer service team provided you with excellent support.
Thank you for choosing Scoville, and we hope you enjoy your new pan!
Best regards,
The Scoville Team
Great product
February 23, 2026
Reply from Scoville
Hi Terri,
Thank you for your feedback! We’re thrilled to hear you’re enjoying your product.
Thank you for choosing Scoville, and we hope it continues to serve you well!
Best regards,
The Scoville Team
5 Star ⭐
I was bought a set of pans for Christmas, with no receipt and only just come to use them. Unfortunately one of them was damaged.
When I explained this to the customer service team, specifically Victoria, they sent me a replacement pan out. Great service and fantastic products. Highly recommend.
March 11, 2026
Unprompted review
Reply from Scoville
Hi Patrick,
Thank you for your feedback! We’re glad we could resolve the issue and will be sure to pass your kind words on to Victoria.
We’re delighted to hear you’re enjoying your new pans and really appreciate your recommendation.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Good if you don't get a faulty product
They sent a damaged product at first and it took ages to get the item replaced.
The item however is good quality and the replacement was given to me.
I did have to pay for the return shipping however.
September 24, 2025
Reply from Scoville
Hi Katana,
Thank you for your feedback. We’re sorry to hear about the initial issue with your order and appreciate your patience while we arranged a replacement. We’re glad the new item has arrived and that you’re happy with its quality.
Under normal circumstances we would ask customers to contact us directly and would not expect you to pay return costs, subject to quality checks. If you have any questions, please don’t hesitate to reach out to our team at reception@imperialgb.com
Thank you again for choosing Scoville.
Best regards
The Scoville Team
I purchased a Scoville neverstick…
I purchased a Scoville neverstick frying pan from Dunelm. Although I mostly moved away from coated pans the “5x stronger than other non stick pans” claim persuaded me to give it a try. After only a few months the coating started to lift then peeled off. It went straight into the bin and out came my trusted stainless steel.
March 8, 2026
Unprompted review
Reply from Scoville
Hi Liv,
Thank you for your feedback. We’re sorry to hear that your Scoville pan did not meet your expectations.
As advised on our packaging, we strongly recommend reading the care and use guides to help get the most out of your Scoville cookware.
Our pots and pans are regularly tested and quality checked with the intention of lasting several years, so it’s surprising to hear that this has only lasted a couple of months.
If you believe your product is faulty, please email us at reception@imperialgb.com, and our QC team will investigate further.
Best regards
The Scoville Team
Reply from Scoville
Hi John,
Thank you for your feedback! We’re glad you found our service helpful.
Best regards
The Scoville Team
I made a claim against a faulty wok
I made a claim against a faulty wok, Victoria dealt with it very quickly and professionally, saying a replacement would be sent. After 7 days nothing. I made contact with Victoria who apologised for delay. At the same time Scotvill informed me that the wok could be expected within 7 days, a full 2 weeks without a wok.
February 26, 2026
Unprompted review
Reply from Scoville
Hi Ray,
Thank you for your feedback. We sincerely apologise for the delay in sending your replacement wok and understand how frustrating the wait must have been.
We’re glad that Victoria was able to assist you professionally, and we hope you are now happy with your replacement.
Thank you for choosing Scoville.
Best regards
The Scoville Team
I recently moved house and bought…
I recently moved house and bought nearly all the range for my new induction hob, as they were meant to be suitable, but unfortunately not!! Took nearly 20 mins on high power to reach boiling point!!! I went out and bought a cheap pan and reached boiled point within 1min, cos thought it was my new hob. I emailed the company 2 times, but no response. I did not keep receipts, as thought I would have no problems with my purchases, as good make!!
February 9, 2026
Unprompted review
Reply from Scoville
Hi Deborah,
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with your new pans.
We take concerns like this seriously and would like the opportunity to look into this for you. Please contact our customer service team at reception@imperialgb.com so we can assist you further.
Best regards
The Scoville Team
Reply from Scoville
Hi Stuart,
Thank you for your feedback! We’re delighted to hear you’re happy with our products and service.
Best regards
The Scoville Team
Even though some of the pans arrived…
Even though some of the pans arrived damaged they replaced them straight away and they are excellent so much so ive ordered the Yorkshire pudding tray and 2 baking trays thankyou.
February 24, 2026
Reply from Scoville
Hi Lisa,
Thank you for your feedback! We’re glad we could replace the damaged pans quickly and that you’re happy with them.
It’s great to hear you’ve ordered more from us, and we hope you're enjoying your new trays.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Very slow delivery
My order took 2 weeks to deliver, one item missing which was delivered 2 week later
February 23, 2026
Reply from Scoville
Hi Leslie,
Thank you for your feedback. We sincerely apologise for the delays with your order and for the missing item.
We appreciate your patience while this was resolved and hope you are now happy with your complete order.
Best regards
The Scoville Team
Definite never stick
I have a wide range of Scoville products which are unbelievably so easy to clean and never a problem with anything ever sticking .What a godsend they are.
February 23, 2026
Reply from Scoville
Hi Liz,
Thank you so much for your feedback! We’re delighted to hear that your Scoville products are making cooking easier and that you’re enjoying the non-stick performance.
We really appreciate your support and kind words.
Best regards
The Scoville Team
Thank you for fast delivery
Thank you for replacing a faulty saucepan so quickly and with honesty.
February 23, 2026
Reply from Scoville
Hi Jean,
Thank you for your feedback. We’re glad we could resolve the issue quickly and that you’re happy with the replacement. We really appreciate your kind words.
Best regards
The Scoville Team
Really shocked at the size of pan
Really shocked at the size of pan, nothing to help if you wanted to return item.
February 23, 2026
Reply from Scoville
Hi Mal,
Thank you for your feedback. We’re sorry to hear that the pan size wasn’t what you expected.
Please get in touch with our customer service team at reception@imperialgb.com and we’ll be happy to help find a suitable solution for you.
Best regards
The Scoville Team
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