I made a purchase from Scruffs direct, all was great, the delivery arrived. Rather than being able to return and exchange for a different size, items have to be returned for a refund then re-ordered... See more
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The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said i... See more
Ordered some shorts never got a shipping notice Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F... See more
Company replied
Product itself is brilliant, quality is as good as you can get for toughness/durability. They’re very comfortable and flexible with enough pockets to bring half your kitchen. On a serious note, we’l... See more
Company replied
Company details
Written by the company
Scruffs has delivered innovative safety footwear and workwear for tradesmen since 2003. With great design at its core, Scruffs continues to set the standard as the UK's leading workwear brand in terms of style, function and performance. Loaded with creative design ideas, high-tech materials and functional features it’s a want-to-wear brand with attitude. Scruffs always makes it easy for trades people to look good when you're working hard. Whether grafting in cold, wet or dry conditions, the vital factors remain the same – the highest levels of comfort, protection and styling that turns heads on and off the job.
Contact info
United Kingdom
- www.scruffs.com
2.1
Poor
648 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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It’s been weeks since I ordered £80+ of…
It’s been weeks since I ordered £80+ of work gear you have taken the money and I have not received anything! You don’t reply to emails and don’t answer the phone. I don’t care which one I get the money or the cloths but I would like one of them!
June 2, 2021
Reply from Scruffs Workwear
Hi Ben, I apologise that this has happened. I can see you have made communication with our support team and that unfortunately this was lost in transit but we have now sent you out a replacement order. If this issue is not resolved please contact Liz again through the support email and we will get this sorted for you :)
Great comfortable kit
Great comfortable kit. Very happy, should of bought this stuff sooner.
May 31, 2021
Reply from Scruffs Workwear
Hi Mark, that is fantastic to hear! We hope you will continue to shop with us again in the future :)
Avoid
Would avoid Ive used scruff for the past 7 years I’ve made a order and been waiting 12 working days and still haven’t received my order
I’ve emailed and had no reply absolutely disgusting for a company of there size
May 30, 2021
Reply from Scruffs Workwear
Hi Bobby, I apologise that this has happened. I can see you have made communication with our support team and that unfortunately this was lost in transit but we have now sent you out a replacement order. If this issue is not resolved please contact Liz again through the support email and we will get this sorted for you :)
Excellent quality and very comfortable.
May 29, 2021
Reply from Scruffs Workwear
Hi, this is great feedback to receive! We hope you will continue to shop with us again in the future :)
Nice trousers
Nice trousers, good comfortable material, but not sure about the shape of the person there made for, when you have them on in the correct place around your waist the crotch is so low it actually impedes your movement, when you have the crotch in the right place the waist band is halfway up your stomach.
Not comfortable to work in all day
May 27, 2021
Reply from Scruffs Workwear
Hi Tony, we are sorry to hear you have an issue with the fitting of our trousers. I will forward your message to our products team for them to look into so we can make improvements to them to avoid this issue in the future :)
Really functional and well made
Really functional and well made. Perfect fit and very reasonably priced. Five stars
May 26, 2021
Reply from Scruffs Workwear
Hi James, thank you for your great feedback! We hope you will continue to shop with us again in the future :)
The best fitting,elasticity pair of…
The best fitting,elasticity pair of work trousers I’ve had
May 24, 2021
Reply from Scruffs Workwear
Hi Scott, this is great to hear! We hope you will continue to shop with us again in the future :)
The item was never dispatched and after…
The item was never dispatched and after waiting 10 days of waiting never getting response from emails and round and round phone calls ended up cancelling order.
May 23, 2021
Reply from Scruffs Workwear
Hi, we apologise that this has happened. I can see you have made communication with our support team and that unfortunately this was lost in transit but we have now sent you a refund for this. If this issue is not resolved please contact Laurine again through the support email and we will get this sorted for you :)
Fantastic service and very fast…
Fantastic service and very fast delivery! Excellent company would definitely recommend to other businesses.
May 19, 2021
Reply from Scruffs Workwear
Hi, it is great to hear that you received fantastic service! We hope you will continue to shop with us again in the future :)
Still not recieved item or has anyone…
Still not recieved item or has anyone responded to my complaint will not buy Scruggs work wear again shame on you
May 19, 2021
Reply from Scruffs Workwear
Hi, I apologise that this has happened. I can see that communication with the support team was made and that this was unfortunately lost in transit and that a refund has now been made for you. Again we apologise for this and if you need any further support please contact us at - support@vanvault.co.uk :)
Had an item missing.
Had an item missing.. no explanation.. no email.. contacted twice with 1 reply eventually. Still no further forward after week from when order was made and paid for.
May 18, 2021
Reply from Scruffs Workwear
Hi Chris, I apologise that you have had this issue. I can see communication has been raised and that unfortunately the order had been lost in transit but a replacement order has now been made for you. If this issue is not resolved please contact Liz again through the support email and we will get this sorted for you :)
Still not received my work pants…
Still not received my work pants terrible service orderd on the 5.5.21 its the 19th tomorrow very poor
May 18, 2021
Reply from Scruffs Workwear
Hi Matthew, we are sorry to hear you have had this issue. I can not see any communication being made so if this issue is not resolved please contact our support team at - support@vanvault.co.uk and we can get this sorted for you :)
The books I have had before and they…
The books I have had before and they fit well .Delivery was prompt so very happy
May 17, 2021
Reply from Scruffs Workwear
Hi, thank you for your great feedback! We hope you continue will shop with us again in the future :)
My only issue was at the time the…
My only issue was at the time the payment page didn't work quite right and wouldn't load the page after I had put my details in. I wasn't sure if the trousers I ordered were even ordered. I also got no confirmation email for a few days. I only realised they had been ordered when I saw the money had come out of my account. It might have just been a glitch that day so I'd still go back to them.
May 17, 2021
Reply from Scruffs Workwear
Hi Ross, we apologise for the issue on the website we will have our team look into this. We hope you continue will shop with us again in the future :)
Fast delivery and the product quality…
Fast delivery and the product quality is very good and for day to day to work is amazing.
May 16, 2021
Reply from Scruffs Workwear
Hi, it is great to hear you like our products and received good service. It is always great to hear feedback! We hope you will shop with us again in the future :)
X large work gloves
Only having them for a few days they seem to be very good the quality is excellent the delivery on time and they are comfortable to wear so all in all very impressed
May 15, 2021
Reply from Scruffs Workwear
Hi Derek, we are glad to hear you like our work gloves and that you received good service. We hope you will shop with us again in the future :)
I've worked on site for 30years and…
I've worked on site for 30years and worn all sorts of work gear .the Scruffs trousers and jackets last the test .would recommend to a friend.
May 15, 2021
Reply from Scruffs Workwear
Hi Horton, we are so glad to hear that Scruffs is a reliable workwear for you! We hope you will shop with us again in the future :)
Reply from Scruffs Workwear
Hi, it is amazing to hear that Scruffs workwear ticks all the boxes for you! We hope you will shop with us again in the future :)
Awful Customer service
Ordered some shorts never got a shipping notice
Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F off
Called back eventually got through to somebody who said they would get back to me but didn’t
Followed up phone call the next day and eventually received a refund
Would not use again
May 14, 2021
Reply from Scruffs Workwear
Hi Kelvin, we are sorry to hear you did not receive great service at this time. The best was to contact us is through our support email which is - support@scruffs.com
Second time items are late.
Been 2 weeks since I have ordered my item and nothing received as of yet. Emailed asking for any update a couple days ago again with no reply. Last time I ordered I had to email because again it took too long to arrive and was ‘stuck in the system’.
Not the service you expect when you pay £7 for delivery.
May 10, 2021
Reply from Scruffs Workwear
Hi Ben, sorry to hear about the delays with your orders, I can see this has been refunded to you in full. If you would like any further support, you can contact us at - support@scruffs.com :)
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