I made a purchase from Scruffs direct, all was great, the delivery arrived. Rather than being able to return and exchange for a different size, items have to be returned for a refund then re-ordered... See more
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The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said i... See more
Ordered some shorts never got a shipping notice Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F... See more
Company replied
Product itself is brilliant, quality is as good as you can get for toughness/durability. They’re very comfortable and flexible with enough pockets to bring half your kitchen. On a serious note, we’l... See more
Company replied
Company details
Written by the company
Scruffs has delivered innovative safety footwear and workwear for tradesmen since 2003. With great design at its core, Scruffs continues to set the standard as the UK's leading workwear brand in terms of style, function and performance. Loaded with creative design ideas, high-tech materials and functional features it’s a want-to-wear brand with attitude. Scruffs always makes it easy for trades people to look good when you're working hard. Whether grafting in cold, wet or dry conditions, the vital factors remain the same – the highest levels of comfort, protection and styling that turns heads on and off the job.
Contact info
United Kingdom
- www.scruffs.com
2.1
Poor
648 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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Returns/Refund policy issue
I made a purchase from Scruffs direct, all was great, the delivery arrived. Rather than being able to return and exchange for a different size, items have to be returned for a refund then re-ordered. I returned the items on 24/03/26which arrived with Scruffs on 26/03/26. These were then lost until chased these up on 07/04/26. now a refund is being processed which can take upto 10 days.
Not a great service.
April 8, 2026
Unprompted review
The worst company what's l baying…
The worst company what's l baying trausers after 4 days is damaged very bad customer service
March 15, 2026
Unprompted review
The worst workwear out there
The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said it’s Scruff that needs to deal with it
They have got to be the worse pair of boots I’ve ever owned even Nike don’t fall apart in 7 weeks or even cheap work boots , I will never buy scruffs again
Shocking quality , I’m super angry I’m being robbed off for £50 boots !!!
January 26, 2026
Unprompted review
Disgusting customer service
Bought multiple Scruffs items, including three pairs of the same boots, but one pair has a manufacturing defect and both soles are falling off after being worn for one month , despite the untruthful reply below Customer service has not advised multiple times to go the retailer only after days of no contact Becky replied as if I had never contacted them before and again was extremely slow and did not respond for days like the other reviews on here and extremely unhelpful — I was passed between contacts, ignored, and told to return to a retailer who most importantly no longer stocks the boots , I have asked Becky via their fb for a manager to contact me which to date which has been an extended amount of time has been ignored and no one has contacted me , I won’t buy Scruffs again and am switching all my employees’ workwear to Dewalt, whose support is far superior
January 18, 2026
Unprompted review
Reply from Scruffs Workwear
Hi Rodney,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the experience you’ve had.
Our Social Media team has explained on several occasions that, because your boots were purchased through one of our retailers, the correct process is to return the item directly to them. Under their returns policy, they would have been able to inspect the product and arrange a replacement or refund for you.
We understand how frustrating this situation must be, and we’re sorry that the retailer you purchased from no longer has the boots in stock. While we appreciate you reaching out to us, we’re unfortunately unable to override a retailer’s returns procedure.
Thank you for your understanding.
Best regards,
Scruffs Customer Service Team
Perfect service from Scruffs.
Perfect service from Scruffs.
Ordered a pair of work shorts 3 days ago and they came today via DPD.
Was a little worried after placing the order and then reading recent reviews on here but couldn't be happier with the shorts or service
November 12, 2025
Unprompted review
Reply from Scruffs Workwear
Hi Luke,
Thank you for sharing your feedback. We are very pleased to hear that your order arrived promptly and that you are happy with both the shorts and the service you received.
We understand that reading varied reviews can be concerning, so we appreciate your trust in placing an order with us. Should you require any further assistance or have any questions in the future, please do not hesitate to contact us.
Thank you again for choosing Scruffs.
Kind regards,
The Scruffs Team
So I have been waiting for over a week…
So I have been waiting for over a week for a pair of shoes to arrive. No tracking supplied and just an order confirmation email. As of today I've still not received anything! Messaged via the "contact form" on the website and 2 days later I had a reply from someone called Tracy with a screenshot of DPD tracking for an item that clearly wasn't mine being handed to someone in a white car in a place that is not my house. I have messaged them on Facebook, emailed and sent more messages very a the contact form and had no reply. I will be seeking a refund for this and you should really be ashamed of your terrible customer service. It was my first time using Scruffs on a recommendation from a friend but never again! You won't stay in business if this is how you run things, dreadful!
October 21, 2025
Unprompted review
Reply from Scruffs Workwear
Hi Pete,
Thank you for getting in touch — we’re really sorry to hear about your experience and completely understand your frustration.
It’s unacceptable that you’ve had to chase for updates and were sent tracking information that wasn’t for your order. That’s not the level of service we want to deliver, and we’re looking into how this happened so it doesn’t happen again.
We’d like to get this sorted for you straight away. Please reply to this email with your order number and delivery postcode, and we’ll confirm the status of your parcel. If it’s gone missing, we’ll arrange a replacement or refund immediately.
We’re really sorry again for the inconvenience and appreciate your patience while we put this right. Please also include “FAO Customer Service Manager” in the subject line when replying so your case is prioritised.
Kind regards,
The Scruffs Team
Do not shop with Scruffs
Steer WELL clear. Abhorrent company “under new ownership 🥴”. Use other trade brands out there, and don’t give these people a single penny of your money; fraudsters.
Zero contact regarding return, that I paid for myself, in over a week. Four emails sent. All ignored. Proof of delivery to them last Tuesday, supplied. Nothing. Luckily I paid via credit card and will be claiming against them, section 75 protection. Despicable company.
Original review below>>>>>>>>>>>>>
Not overly impressed. Great sale prices on a few items, which is good. And relatively quick despatch. But that’s where it ends.
Had to pay £5.95 postage (which in my eyes is excessive), and had to pay, myself, to return items as didn’t fit. Another £3.50. To then pay the same £5.95 to order another size. An exchange process would be great.
Also. My return was received by scruffs on Tuesday, yet had zero confirmation of return/refund, and although my original email was responded to, a further two emails have been utterly ignored. Will give them a couple more days to process, otherwise I’ll be making a credit card claim against them in order to get my money back.
October 17, 2025
Unprompted review
Reply from Scruffs Workwear
Hi Chris,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your recent experience.
We completely understand how frustrating it is to feel unheard, especially after following up several times. That’s not the level of service we aim to provide, and we’re currently reviewing your case to understand where communication may have broken down.
To clarify our returns process: as outlined in our Returns Policy, we ask customers to cover return postage unless the item is faulty, and we aim to process refunds within five business days of receiving the return. If your parcel was delivered last Tuesday, it should now be within that processing window, and we’ll ensure your refund is prioritised. If a completed returns form wasn’t included in your parcel, this may have caused a delay, but we’ll do our best to resolve this swiftly.
We’re sorry again for the inconvenience caused. Please email us at customersupport@scruffs.com
with your order number and “FAO Customer Service Manager” in the subject line so we can personally follow up. This will help us trace your original emails and understand why you haven’t yet received a reply.
Thank you again for giving us the opportunity to put things right.
Warm regards,
The Scruffs Team
I've had 3 pairs of trousers since…
I've had 3 pairs of trousers since August last year and pretty disappointed with how long they've lasted. They've all ripped in near enough the same place and I've changed to a cheaper option which hasn't yet let me down. I won't be buying from them again.
March 29, 2025
Unprompted review
Reply from Scruffs Workwear
Hi K C,
Thank you for reaching out and for taking the time to leave a review — we really appreciate it.
Scruffs Workwear has recently undergone a change in ownership, and we apologise for the delay in getting back to you. If you had contacted us last year, we hope your enquiry was resolved at the time.
We’d love the opportunity to welcome you back to Scruffs. As a gesture of appreciation, we’d like to offer you 25% off your next order at Scruffs.com. This discount has been linked to your email address and will be automatically applied when you log in.
Thanks again for your support,
The Scruffs Team
Great quality trousers
Great quality trousers. Product arrived on time. No issues.
August 8, 2024
Unprompted review
Reply from Scruffs Workwear
Hi Bob,
Thanks so much for your feedback! We're really glad to hear that your trousers arrived on time and that you're happy with the quality.
If there's anything else we can help with, don't hesitate to get in touch — and we hope to see you again soon at Scruffs!
Best regards,
The Scruffs Team
Loose stitching on 10 month old boots
The stitching came loose on my 10 month old work boots so I contacted scuffs on Friday after work and by the time I got home from work on Monday I had a new pair waiting for me. Fantastic experience with their after sales team.
April 5, 2024
Unprompted review
Reply from Scruffs Workwear
Hi Matt,
Thank you for sharing your experience — we're so pleased to hear that our after-sales team could get things sorted quickly for you!
We understand how important reliable workwear is, so it's great to know your replacement boots arrived promptly and met your expectations.
Thanks again for your support — we're always here if you need anything else.
Best regards,
The Scruffs Team
Terrible quality stuff
Terrible quality stuff. Wore a gilet about 10 times and the zip fell off. Thing is, it was a cheap zip and not YKK as they say it is. Told them I’d happily send it back to them so they could check their quality rather than throw it in the bin and they weren’t interested! Won’t buy anything else from them
April 3, 2024
Unprompted review
Reply from Scruffs Workwear
Hi Raga,
Thank you for taking the time to leave your feedback. We're really sorry to hear about your experience with the gilet and the response you received — that’s not the level of quality or service we aim to provide.
Scruffs Workwear has recently undergone a change in ownership, and while we can’t change what happened in the past, we are committed to making meaningful improvements across our products and customer service.
We appreciate you offering to return the item for review and understand your frustration that it wasn’t taken up. Your comments have been shared with our product and service teams to help ensure situations like this are handled better in the future.
While we understand you may not wish to return, we do hope you’ll notice the difference going forward.
Best regards,
The Scruffs Team
I bought a pair of work pants
I bought a pair of work pants. Which I liked and fitted well. So I ordered a second pair same trousers same size. Yet the pants didn't fit. After speaking to other trades people, they have had the same problem. There manufacturing is all over the place. Had totally the same problem with work tops. How can one pair fit and the others won't even come close to fastening.
March 7, 2024
Unprompted review
Reply from Scruffs Workwear
Hi Sean,
Thank you for your honest feedback, and we're sorry to hear about the sizing issues you've experienced — we understand how frustrating that must be, especially when ordering the same product in the same size.
Scruffs Workwear has recently been taken over, and we’re currently reviewing our manufacturing processes to improve consistency across all products, including trousers and tops. Feedback like yours is incredibly valuable in helping us identify and address these issues.
We appreciate you bringing this to our attention, and we hope you’ll start to see improvements in both fit and quality going forward.
Best regards,
The Scruffs Team
Sh!te as usual
Body warmers are just as Sh!te as the work trousers.
January 24, 2024
Unprompted review
Reply from Scruffs Workwear
Hi Stu,
We’re really sorry to hear you’ve been disappointed with both the body warmers and the work trousers. That’s definitely not the experience we want our customers to have.
Scruffs Workwear has recently come under new ownership, and we’re actively working to improve product quality and consistency across the range. Feedback like yours plays a key role in helping us do better.
Thanks again for taking the time to share your thoughts.
Best regards,
The Scruffs Team
Terrible customer service
Terrible customer service, I had bought a pair of scruff hydra safety boots which last 1 month material on top of toe split and could see toe protection underneath. Contacted them via email with photo of purchase ( from screwfix) showing date of purchase as well as photo's of the boots, I have had no response back and I'm out the £84 the boots cost as well as having to get new ones! 1 year warranty,the boots wouldn't have lasted another month! Absolute joke will never buy their products again. 😡
November 28, 2023
Unprompted review
Reply from Scruffs Workwear
Hi Luke,
We’re really sorry to hear about your experience with the Hydra safety boots and the lack of response to your warranty claim — that’s understandably frustrating and not the standard of service we aim to provide.
Scruffs Workwear has recently undergone a change in ownership, and we’re currently reviewing both our product quality and after-sales service to ensure issues like this are handled much more effectively going forward.
We realise this doesn’t change your experience, but we do appreciate you bringing it to our attention. Your feedback has been shared with the relevant teams to help us improve.
Thank you again for taking the time to share your concerns.
Best regards,
The Scruffs Team
OK so I've been wearing Scruffs…
OK so I've been wearing Scruffs trousers for more than a decade and have been a loyal follower wearing the 3d Trade Pro Trousers exclusively for my work a a sole trade builder/plasterer.
However.....Their recent reincarnation/upgrade of these trousers is the "Flex" trouser. What a great shame. These are not a patch on the 3d Trade Pro. They are awful!!! They have gone from a cotton base to a Nylonand d Polyester base. It makes you sweat, when you crouch the trousers stick and they eventually break through at the knee because they can't slide on your skin. Not only that, when wearing knee pads in the pad pockets they actually rub you sore on the shin where the base of the pads forms a harder surface on the inside of the trouser leg. Why oh why go away from cotton 😕 sad times
August 15, 2023
Unprompted review
Reply from Scruffs Workwear
Hi Mark,
Thank you so much for your honest and detailed feedback — and more importantly, thank you for being a loyal Scruffs customer for over a decade. We truly value the trust you've placed in our gear over the years.
We’re really sorry to hear that the Flex trousers ordered haven’t met your expectations. The switch in fabric composition was made with performance and durability in mind, but we completely understand that for many tradespeople like yourself, comfort — especially when crouching and using knee pads — is absolutely essential.
Scruffs Workwear has recently come under new ownership, and we’re currently reviewing our range and listening closely to feedback like yours to help guide future designs. Your comments about the material, knee pad comfort, and overall wearability have been passed along to our product development team.
Thanks again for taking the time to share your experience — we hope to earn your trust back as we work to improve.
Best regards,
The Scruffs Team
Scruffs eco jumper and hoodie
Scruffs eco jumper: XL felt more like a LARGE, really tight around the waist area, arm length was fine
Scruffs eco hoodie: XL felt better, but the arm length was about 4 inches longer than the jumper, completely covered my hands, and the hood was massive.
I really like the style, but if I order the next size up, the arms on the hoodie will probably be down to my knees
July 17, 2023
Unprompted review
Reply from Scruffs Workwear
Hi Wayno,
Thanks for your detailed feedback on the Scruffs eco jumper and hoodie — we really appreciate you sharing your experience.
We’re sorry to hear that the sizing didn’t quite match up as expected.
Scruffs Workwear has recently been taken over, and we’re reviewing our sizing and product consistency to make things easier for our customers going forward.
In the meantime, if you’d like any help choosing the right size or have any other questions, please feel free to reach out — we’re here to help!
Thanks again for your support,
The Scruffs Team
Bought Scruffs Hardwear safety boots…
Bought Scruffs Hardwear safety boots off ebay....brand new and boxed for £29.95 (as i always buy scruffs work trousers thought these would be great)
Looking through reviews someone else has had a similar experience....the inner heels have disentegrated within 5 weeks of use...opened a case on ebay...because had over 30 days no refund,contacted paypal who said because they think i have altered product no refund....the product is altered because it's damaged after 5 weeks lol....all my safety boots have lasted well over 12 months...these boots are useless
March 2, 2023
Unprompted review
Reply from Scruffs Workwear
Hi Stephen,
Thank you for sharing your experience. We’re really sorry to hear about the issues with your safety boots and the frustration you’ve faced with your purchase.
Please note that Scruffs products bought through third-party sellers such as eBay can sometimes be difficult to guarantee in terms of authenticity or warranty coverage. For this reason, we always recommend purchasing directly from Scruffs.com or authorised retailers to ensure you receive genuine products and full after-sales support.
Scruffs Workwear has recently undergone new ownership, and we’re committed to improving product quality and customer service. We appreciate you bringing this to our attention and will continue to monitor feedback like yours to help us enhance the Scruffs experience.
If you ever decide to purchase through official channels, we’d be happy to assist with any questions or concerns.
Best regards,
The Scruffs Team
What a shame
What a shame. I've used scruffs workwear for the best part of a decade. For the most they have been faultless. The latest pair of trousers I brought had the zip break within two days, I understand these things happen however the lack of communication from the support teat is absolutely ridiculous and unacceptable for customers that have been handing there money over to them for a long time. I have tried to make contact via email AND social media and have been ignored on both. (Update) I have changed my review from 1 star to 3 as a replacement has been sent out)
November 25, 2022
Unprompted review
I purchased my first pair of scuff…
I purchased my first pair of scuff boots around 7 months ago all ready they are falling apart and extremely uncomfy. I owned a. Heap pair of Stanley boots previous wich lasted 3 years and still now probably in better condition that’s the boots I have now
November 24, 2022
Unprompted review
Bought some of their brand new work…
Bought some of their brand new work trousers, they have started doing everything in slim fit, work for 10mins and you will be sweating your b*llocks off and have stitching digging places you dont want stitching digging into. Have always bought scruffs for my work trousers and raved about them to colleagues but wont buy anymore and will tell anyone who isnt the width of a toothpick to avoid them. Would return them if I could. Hard enough getting regular trousers that arnt slim or skinny, never thought I would have this problem with work trousers. Very disappointed.
August 18, 2022
Unprompted review
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