I made a purchase from Scruffs direct, all was great, the delivery arrived. Rather than being able to return and exchange for a different size, items have to be returned for a refund then re-ordered... See more
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The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said i... See more
Ordered some shorts never got a shipping notice Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F... See more
Company replied
Product itself is brilliant, quality is as good as you can get for toughness/durability. They’re very comfortable and flexible with enough pockets to bring half your kitchen. On a serious note, we’l... See more
Company replied
Company details
Written by the company
Scruffs has delivered innovative safety footwear and workwear for tradesmen since 2003. With great design at its core, Scruffs continues to set the standard as the UK's leading workwear brand in terms of style, function and performance. Loaded with creative design ideas, high-tech materials and functional features it’s a want-to-wear brand with attitude. Scruffs always makes it easy for trades people to look good when you're working hard. Whether grafting in cold, wet or dry conditions, the vital factors remain the same – the highest levels of comfort, protection and styling that turns heads on and off the job.
Contact info
United Kingdom
- www.scruffs.com
2.1
Poor
648 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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Excellent work trousers
Excellent work trousers, great quality, lots of stretch well worth the money.
September 10, 2021
Reply from Scruffs Workwear
Good Morning, thank you for your feedback, I'm glad to hear you are happy with your items and we hope you continue to shop with us again in the future :)
I use them for bush crafting!
I use them for bush crafting!! Can carry basically everything with this pair of trousers Knee pads are excellent!!
September 10, 2021
Reply from Scruffs Workwear
Good Morning Miguel, thank you for your feedback, I'm glad to hear you are happy with your items and we hope you continue to shop with us again in the future :)
Online ordering unreliable
I ordered online only to receive an email a day later to say the item I ordered was out of stock. Very inconvenient.
September 8, 2021
Reply from Scruffs Workwear
Hi, I am sorry to hear you have had this issue. This is currently something our team are looking into to avoid this happening again. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Reply from Scruffs Workwear
Hi Jamie, I can see your original order was returned to us due to a failed delivery. I can also see that a replacement order was sent out to you under Sales Ref TS-SO-02043792 which is showing as delivered on 13.09.2021 at 09:42 via UPS Tracking No 1Z3R61666894120349. Apologies again for the delay, if you need any further support please contact us at - support@scruffs.com :)
Reply from Scruffs Workwear
Good Morning Charlie, sorry to hear about this issue with your order. I can see the courier returned this to us due to a failed delivery. I have therefore processed a replacement order for you under our Sales Ref TS-SO-02047793 for despatch asap. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
There's good workwear and safety boot…
There's good workwear and safety boot brands out there, I tried scruffs products a few years back and still use them today, workwear gives room to work and are hard wearing dependent on trade your in, yep I'm a scruffs lover 👍
September 3, 2021
Reply from Scruffs Workwear
Good Morning Anthony, I'm glad to hear you are happy with your items and our service and thankyou for continuing to use our products :)
Reply from Scruffs Workwear
Good Morning Darian, I'm glad to hear you are happy with your items and our service and we hope you continue to shop with us again in the future :)
Reply from Scruffs Workwear
Good Morning, I'm glad to hear you are happy with your items and our service and we hope you continue to shop with us again in the future :)
The pants were great as described but…
The pants were great as described but came absolutely ringing wet
August 27, 2021
Reply from Scruffs Workwear
Hi James, thank you for your review and I'm very sorry to hear that they arrived wet! If there is anything else we can help with please contact us at - support@scruffs.com :)
Good quality clothing
Purchased 4 x pairs of flex shorts and some polo shirts for myself and my son/apprentice. Shorts are very comfortable and good quality. Polo shirts look nice and fit really well. Very happy with my purchases and the delivery time was fast. Highly recommend. 👍🏻
August 27, 2021
Reply from Scruffs Workwear
Hi Damien, I'm glad to hear you and your son are happy with your items and we hope you continue to shop with us again in the future :)
Sent money
Sent money, waited for order that was needed to start work, only to be sent money back as out of stock and had to go elsewhere paying for express delivery after waiting for scuffs
August 15, 2021
Reply from Scruffs Workwear
Hi, I am sorry to hear you have had this issue. This is currently something our team are looking into to avoid this happening again. I can see you were refunded for your order upon being informed that stock was not available. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
You never have the products in stock in…
You never have the products in stock in the size i want.Its all very well have the wright price but if you haven't got the goods you are pointless.
August 14, 2021
Reply from Scruffs Workwear
Hi, I am sorry to hear you have had this issue. This is currently something our team are looking into to avoid this happening again. I can see you were refunded for your order upon being informed that stock was not available. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
I orderd some work shorts 22nd July,got…
I orderd some work shorts 22nd July,got an email to say they had been despatched,chased my order 2nd Aug to get a reply stating my order had been cancelled due to stocking issues & my money had been refunded,(not checked my account yet) rubbish service.
August 12, 2021
Reply from Scruffs Workwear
Hi, I am sorry to hear you have had this issue. This is currently something our team are looking into to avoid this happening again. I can see you were refunded for your order upon being informed that stock was not available. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
I ordered some shorts fir my son and…
I ordered some shorts fir my son and you took the money and order only to tell me days later they shouldn’t of been on there and you could not process my order
August 9, 2021
Reply from Scruffs Workwear
Hi, I am sorry to hear you have had this issue. This is currently something our team are looking into to avoid this happening again. I can see you were refunded for your order upon being informed that stock was not available. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Reply from Scruffs Workwear
Hi Nigel, I'm glad to hear you are happy with your items and we hope you continue to shop with us again in the future :)
Advertised on website but not stocked
I ordered and paid for a pair of trousers for my husband to be told a couple of days later that they should not have been in the website as they were no longer stocked. When I asked what did they have in his size I was told nothing. Not great customer service
August 8, 2021
Reply from Scruffs Workwear
Hi, I am sorry to hear you have had this issue. This is currently something our team are looking into to avoid this happening again. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Good service and great products
August 7, 2021
Reply from Scruffs Workwear
Hi Ian, I'm glad to hear you are happy with your items and we hope you continue to shop with us again in the future :)
Didn’t receive product and only found…
Didn’t receive product and only found out order had been cancelled after waiting past delivery date and chasing delayed order.
August 5, 2021
Reply from Scruffs Workwear
Hi Tom, we are sorry to hear you had this issue with receiving your order. I can see you contacted our support team and were informed of having no stock and that a refund had been processed for you. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Great service
August 4, 2021
Reply from Scruffs Workwear
Hi Ashley, thank you for your feedback! We hope you continue will shop with us again in the future :)
Terrible
Terrible. Nearly a month to wait on a order to be told it’s lost in transit and a refund would be issued in 5 days. Never ordering via scruffs again
August 4, 2021
Reply from Scruffs Workwear
We apologise for hearing you had this issue and for any inconvenience this may have caused you. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
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