I made a purchase from Scruffs direct, all was great, the delivery arrived. Rather than being able to return and exchange for a different size, items have to be returned for a refund then re-ordered... See more
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The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said i... See more
Ordered some shorts never got a shipping notice Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F... See more
Company replied
Product itself is brilliant, quality is as good as you can get for toughness/durability. They’re very comfortable and flexible with enough pockets to bring half your kitchen. On a serious note, we’l... See more
Company replied
Company details
Written by the company
Scruffs has delivered innovative safety footwear and workwear for tradesmen since 2003. With great design at its core, Scruffs continues to set the standard as the UK's leading workwear brand in terms of style, function and performance. Loaded with creative design ideas, high-tech materials and functional features it’s a want-to-wear brand with attitude. Scruffs always makes it easy for trades people to look good when you're working hard. Whether grafting in cold, wet or dry conditions, the vital factors remain the same – the highest levels of comfort, protection and styling that turns heads on and off the job.
Contact info
United Kingdom
- www.scruffs.com
Replied to 60% of negative reviews
Typically replies within 1 week
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Scruffs were professional and great…
Scruffs were professional and great value for money
I have had 2 pairs of trousers with…
I have had 2 pairs of trousers with them and both pairs back pockets have ripped within 6 months of ownership. Stitching in other places had also come apart. DO NOT BUY they are poorly made trousers and do last!!!
Great product delivered very speedy
Great product delivered very speedy , the next day innfact
Still haven't received my hats
Imwork boots
I need new work boots, and the number one priority for me was comfort. I decided to try the Switchback 3 as I’d had some scruffs work boots before. I can literally say they are the best boots for comfort I’ve ever had. They also look great and I e had many comments in them from my colleagues. I’m a bathroom fitter and they are perfect.
great product and service
Best work trousers I have bought for a…
Best work trousers I have bought for a while excellent service and fast delivery
I ordered a pair of work trousers 32…
I ordered a pair of work trousers 32 short when arrive it says 32 short but when I try them on they are about a 32/34 how does that constitute a short? As a result of the long legs the knee pad holders are in the wrong place.
Most people are right handed there’s no phone pocket on the right side. Now the last item front pocket that you can’t get your hand in. Value for money no
boots are made for working…
I've been in the building business all my working life and for the last few years I've purchased scruff boots (the same ones every time) and they are the best, keep up the good work.
Just how described
Just how described, very practicable and hard wearing. Very comfortable.
Waste band sizes are a bit erratic
Waste band sizes are a bit erratic. I compared old to new, it's not just that I've got fatter.
Customer service is appalling
Still trying to sort an exchange or refund after weeks of going round in circles
Parcel was missing items,
Parcel was missing items,
sizes Were wrong,
Customer services non existent told
To email,
Requesting refund
Tried the rest, stick to the best.
Warn scruffs for years, hard wearing and comfortable to wear all day.
Ordered 2 pairs of trousers fair inuf…
Ordered 2 pairs of trousers fair inuf didn’t have them but I’d ordered two more items which I’m assuming they did have so I received the refund for the trousers but not for the other items nor have I received them second time Iv been disappointed by this service I’ll stick to buying them else where from now on
Excellent service fast and reliable 👍👍
I have been trying to return my item…
I have been trying to return my item for a week now and sent various emails and made plenty of phone calls and still heard nothing. This is poor and the service is awful. It's such a shame because of this I would not recommend
Their boots are brilliant and…
Their boots are brilliant and comfortable. I was just limited for choice as their stock levels were so low,
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