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Rated 3 out of 5 stars

I made a purchase from Scruffs direct, all was great, the delivery arrived. Rather than being able to return and exchange for a different size, items have to be returned for a refund then re-ordered... See more

Rated 1 out of 5 stars

The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said i... See more

Rated 1 out of 5 stars

Ordered some shorts never got a shipping notice Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F... See more

Company replied

Rated 5 out of 5 stars

Product itself is brilliant, quality is as good as you can get for toughness/durability. They’re very comfortable and flexible with enough pockets to bring half your kitchen. On a serious note, we’l... See more

Company replied

Company details

  1. Safety and Work Wear Store

Written by the company

Scruffs has delivered innovative safety footwear and workwear for tradesmen since 2003. With great design at its core, Scruffs continues to set the standard as the UK's leading workwear brand in terms of style, function and performance. Loaded with creative design ideas, high-tech materials and functional features it’s a want-to-wear brand with attitude. Scruffs always makes it easy for trades people to look good when you're working hard. Whether grafting in cold, wet or dry conditions, the vital factors remain the same – the highest levels of comfort, protection and styling that turns heads on and off the job.


Contact info

2.1

Poor

TrustScore 2 out of 5

648 reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I have had 2 pairs of trousers with…

I have had 2 pairs of trousers with them and both pairs back pockets have ripped within 6 months of ownership. Stitching in other places had also come apart. DO NOT BUY they are poorly made trousers and do last!!!

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

Imwork boots

I need new work boots, and the number one priority for me was comfort. I decided to try the Switchback 3 as I’d had some scruffs work boots before. I can literally say they are the best boots for comfort I’ve ever had. They also look great and I e had many comments in them from my colleagues. I’m a bathroom fitter and they are perfect.

November 12, 2021
Unprompted review
Rated 3 out of 5 stars

I ordered a pair of work trousers 32…

I ordered a pair of work trousers 32 short when arrive it says 32 short but when I try them on they are about a 32/34 how does that constitute a short? As a result of the long legs the knee pad holders are in the wrong place.
Most people are right handed there’s no phone pocket on the right side. Now the last item front pocket that you can’t get your hand in. Value for money no

November 10, 2021
Rated 1 out of 5 stars

Ordered 2 pairs of trousers fair inuf…

Ordered 2 pairs of trousers fair inuf didn’t have them but I’d ordered two more items which I’m assuming they did have so I received the refund for the trousers but not for the other items nor have I received them second time Iv been disappointed by this service I’ll stick to buying them else where from now on

October 25, 2021
Rated 1 out of 5 stars

I have been trying to return my item…

I have been trying to return my item for a week now and sent various emails and made plenty of phone calls and still heard nothing. This is poor and the service is awful. It's such a shame because of this I would not recommend

October 21, 2021

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