AVOID, Purchased a sofa and 2 chairs in September. I did not receive a estimated delivery date, Just that it will be delivered before Christmas. There as been no communication from the company at all and I have been phoning them numerous times to get an idea when it might arrive, Was told it will be next week but it still has not been delivered. Theres no direct contact email address for support, just a telephone number that keeps you on hold for ages. Use a different company.

AVOID AT ALL COSTS!!
Ordered a sofa 1st sept 2025, promised delivery by phone order in Nov 2025, PHONE order where i had to approve a payment , then they try and apply terms and conditions which i never signed, changed delivery to DEC 2025, it now end Jan 2026 no delivery, no texts, no emails, so consumer rights 2015 letter NOW SENT TO GET MY MONEY BACK

AVOID AT ALL COSTS

We popped in to look for a sofa for our son’s playroom. We were greeted by Sam, who was friendly but not pushy. As we walked around we spotted the sofa for us, Sam them came back over where we chatted through the purchase. Turns out Sam sold us our first furniture purchases 16 years ago. He was engaging with our 11 year old and chatted to us like old friends. His personality and loveliness made the visit a great one for us all. Sam’s such an asset to SCS. Ross Denice and Harry ⚽️😉

I’ve always disliked going into Furniture shops as I think the sales tactics are normally a bit full on.

We were greeted by Sam, a lovely individual who introduced himself and asked what it was we were looking for. We had a good idea what we were after and Sam listened to the brief. He sat with us a bit and just had general chat. He was very pleasant, bit of sofa chat and telling us about the brand but mostly it was holiday chat, he mentioned his plans for retirement which was lovely to hear. Sam was a very likeable man and made us feel at ease. Offered us coffee, showed us the choice of fabrics and brought over a large sample to lay on the sofa to help us visualise.

He then left us to look round the rest of the showroom but was never a million miles away, to answer any questions.

We ended up settling on the first sofa and the sales experience didn’t feel full on or upsold.

A very nice experience and we are now looking to book a holiday to Sri Lanka based on Sam’s advice.

Sam is a asset to SCS and made our experience fantastic.

Being able to match sofa fabric with other chairs in store made the deal for us, not to mention the fabulous Sam our sales advisor, what a genuine lovely gentleman, we only hope the new sofa and chairs stands up to the test of time like Sam has 😂👍

Sam made our experience so easy and our order was done very quickly.
Would highly recommend

Brilliant customer service today from Sam at SCS, very friendly, and advised on what would work best in the space we have.

Would recommend SCS to friends & family.

My wife and I visited the Aberdeen ScS store on the 15th October last year and ordered and paid £1466 for two sofas which the salesman said would be delivered before Christmas .The "before Christmas" delivery was also shown on the ScS website.
We were given an estimated delivery date of 19th December 2025. When that date passed without any suggestion of a delivery date, I tried the online tracker on ScS website but it didn't work. My wife rang the store only to be told that sofas were probably at the distribution centre in Livingstone and would be delivered by M&H Carriers. We heard nothing further and tried contacting ScS customer services which is very difficult as we were kept on the line for a very long time. We opted for a call back but that also took sometimes several days. We were eventually told that they had no idea when the delivery would be.
On the 19th December I took a call from ScS customer services to say that the delivery would be on the 22nd December but that date came and went without delivery.
I rang ScS again on the23rd December and they told me to try M&H Carriers. I did and they told me in no uncertain terms that they did not have my sofas!!
They suggested I ring ScS or "whoever".
On the 29th December I emailed ScS and gave them the option of firm delivery date or my money back.
I have not had a reply nor an acknowledgement.
We have found the whole experience to date to be extremely stressful as we now have no idea when our sofas will arrive or even if they actually exist!!
Whether or not we ever get our sofas or our money back , I would strongly suggest to anyone considering buying from ScS to think twice!

UPDATE - HAD A CALL FROM SUNDERLAND. LADY GOT VERY RUDE. GUARANTEED CHRISTMAS DELIVERY IS JUST A PROMOTION TO GET YOU TO BUY AND MEANS NOTHING! ITS AGAINST THEIR TERMS AND CONDITIONS SO YOU HAVE NO RIGHTS.
I ASKED TO CANCEL MY ORDER AND EVEN THOUGH THEY KNOW THEY CANNOT DELIVER WITHIN 28 DAYS AFTER THE ORIGINAL ESTIMATED DATE I HAVE TO WAIT AND APPLY TO CANCEL. I TOLD THEM THEY ARE BREACHING MY STATUTORY CONSIMER RIGHTS AS IT WAS PROMISED BEFORE CHRISTMAS. SHE TOLD ME I WAS LUCKY I WAS GETTING SPECIAL TREATMENT AS SHE HAD CALLED ME AND SHE ENDED THE CALL.

Spoke to the store today who apologised but said the distribution centre was not answering calls.
Apparently M&H Carriers outsourced work to Just Move It who then failed to fulfil the contract and held the goods.
So long story short, nobody knows if my sofa is still in Livingston or elsewhere. No idea when I will get it and cannot provide any further information.
I have said I wish to cancel as they obviously cannot provide a delivery time even though this was guaranteed to be delivered before Christmas.
I was told they would see if they could offer me a little compensation- 'little' is far from acceptable when I have had to chase to get information and I am still left without furniture and no idea when, or if, I will receive it.
I would not recommend SCS to anyone and I have no idea how their rating is so high considering the amount of complaints I have seen.

AVOID AVOID AVOID SCS KITTYBREWSTER ABERDEEN!!!
week 10 and still no sofa, emails telling us our sofa with distribution company on 12/12/25. contacted them and they have not even received our order.
SCS contacted us on Friday 19th asking if we still wanted our order before
Christmas and the carrier company will be in touch Monday, Tuesday or Wednesday and now we have found out today no one even knows where our order is.
They are quick to pressure and pester you around the store when trying to decide on buying in the first place but when you do actually order and pay for a service the lack of communication and trying to get hold of someone to deal with your situation is diabolical.
we asked when we purchased if we would get our sofas before Christmas and was told yes so we went ahead, the adverts around the store also indicate delivery in time for xmas.
will be cancelling and never dealing with this company again.
ANGRY & DISGUSTED!!!

My experience is of person who happily lies countless times to get a sale with no regard for the stress he’s happily to dump on you for his own ends

My elderly mum ordered a sofa and paid in full on 12th September, with delivery guaranteed before Christmas. As she has recently had a hip replacement, I called to double-check the delivery before arranging for her old sofa to be removed.
On the 19th, I was advised the sofa was in stock and that a lorry would be going out on Sunday. I was told I would receive a call on Monday to arrange delivery. No call came, so I rang again on the 23rd and was then told the store was closed until the 26th.
Customer services said someone would look into it and call me back on the 24th — again, no call. I have since tried to contact them today, but the phone lines are not being answered at all.
This level of service is completely unacceptable, especially given my mum’s circumstances and the fact the sofa was paid for in full months ago. The lack of communication is disgraceful.

People in the store were lovely. Lack of communication for delivery is chronic, short notice and advice 3 times that delivery would be today and that I would receive a call an hour before delivery. Needless to say that I am still waiting at 8pm with no delivery. If using 3rd party for delivery there is a major lack in the communication process and it needs to be sorted.
Apparently this is a known problem for the Aberdeen store and they have raised it with those in positions to make the decisions but to no avail.
So whilst very satisfied with the initial service, being charged over £120 for delivery and not being able to get answers is very very poor and I will not be recommending because of this part of the process.
EDIT: apparently they are using M&H carriers and woman on the phone admitted there is a major issue with the Livingston depot. Why they can't use their own lorries for Aberdeen is beyond me. Lucky if I get my sofa any time soon by the sounds of it as they still need to source new couriers!!!!!!

Long story short, placed an sofa order 4th September, with the hope, that being advertised with big bold letters, that will be delivered before Christmas. Guess what? Its the 21st December and all we got its excuses from them that the transport bla bla.
Went there to cancel the contract and the manager, didn't get he's name, as he didn't act like one,accused us ,because of our cancellation some other family will have no sofa because of my actions.
Excuse you mr "manager" a lot of other families will have no new sofa this Christmas because your greedy company could not cope with number of orders and could not respect their promises of delivering on time. Yes,I've cancel the contract, just because of your BS,I was probably closer than ever to get that sofa but after all the lies I can not trust you. I will find my sofa again, don't you worry ScS.
1* FOREVER.

Very. Pleasant guys.

Sam the salesman in SCS at Kittybrewster, Aberdeen was excellent. We were looking for a small sofa bed and matching armchair for a tight space. The Italian-made pair of items we found in-store fitted the bill after fruitless searching across multiple furnishing sites. They are now on order from Italy.
They seem first class - just like Sam! He made the process very easy and informative.
In the current parlance, I'd say he was very customer-focused.

I am beyond disappointed with this company. My order S 0111-1000326689 came with a clear promise: my sofa would be delivered within 3 months. That promise has been completely ignored. I’ve now waited well past the agreed timeframe, with zero proper updates, no accountability, and absolutely no respect for the customer.

This is not a small delay — it's a complete failure to deliver what was guaranteed. I organised my home and schedule around your timeline, only to be met with excuses.

At this point, I expect more than just an apology. I am demanding significant compensation, whether that is a substantial discount or another form of reward that reflects the inconvenience, wasted time, and frustration this situation has caused.

Until this is resolved properly, I will absolutely not recommend this company to anyone.

Sam looked after us from start to finish. He was relaxed and professional and followed up from our previous visit. We purchased a 3 seater and 2 seater sofa. We are very happy with the customer service we received. Thank you Sam!

We went in just to look and ended up buying a new leather suite. From the time we walked through the door Sam was there to help answer all our questions. We didn’t feel pressured into buying anything nor did he try and talk us out of visiting another furniture store beside them. We went back afterwards and again he was there to sort us out. I hope the delivery is as good as their customer service - would certainly buy from here again 👍

The choice of sofas in ScS is very good, so much so that it was hard to choose between about 4 or 5 we liked. The customer service was also excellent, with Michael extremely helpful in particular. He took his time to help us pick the right sofa for us, without ever applying any pressure for us to buy. Hopefully won't be looking for a new sofa for the foreseeable but wouldn't hesitate to recommend ScS to anyone looking for one.