Great explanations on products. Staff friendly and helpful. Seamless process. Hopefully the rest of the process will be the same.

The staff were extremely helpful. They had confidence in their product and that came across to the customer. The quality of the furniture was completely acceptable. I would have no hesitation in shopping there again

Very helpful,patient and friendly,taking time to. explain about the workings of the sofa. Thank you .

The experience was truly delightful. I had the pleasure of visiting the Aberdeen store, and the customer service I received was truly outstanding. I would like to express my sincere appreciation and gratitude to the individual who assisted me and helped me make decisions in such a friendly manner. I apologize for not recalling their name, but I highly recommend visiting the store. You will undoubtedly be impressed by the exceptional quality and magnificent designs available there.

Friendly, knowledgeable staff. Our suite will not be here till August so can't comment on that, but can't fault the in store experience. We didn't realise they weren't open until 10 but they saw us looking in the windows and opened the store for us a bit early. Above and beyond. Great selection of furniture and we found what we wanted helped along by the great staff. Very happy with the value and quality of the suite we have chosen.

Very helpful and attentive staff especially Sam who explained all about the grades of leather, insurance, delivery and helped us choose our new sofa.

The customer service was extremely excellent,so excited on the arrival of my new sofas

I ordered a sofa along with a chair in December 2025.
I was assured several times that the both items were added to my order.
Delivery day (4 months later), only sofa was brought in and no armchair.
At the same time, 3 out of 4 legs were damaged during the delivery.
Went to the shop, I was told by the manager that there was no record of an armchair being ordered and when asked about the solution, I was told to get a new one.
The problem was (and I wasn't informed about it in December) that I ordered a discontinued line and couldn't get a matching set.
Overall, I WOULD NOT recommend ordering from Poltronesofa. I would go somewhere else if I had a choice.

The store felt welcoming and the staff friendly. We were spoken to and then left to wander and try all the sofas. There was no pressure and the chap whom we dealt with was very knowledgeable.

Sam the sales adviser was extremely helpful and patient. His product knowledge was excellent.

Avoid Aspen 3 seater sofa! 2 years old and the base springs have collapsed and broken off leaving sharp edges which have ripped the cushions. The sofa is now useless!
It was bought for my daughter as a gift for her new flat. I went in store to complain, was told to fill out a form via the website. They want £75 just to process the complaint. Just shocking, I will be advising everyone I know and more to avoid SCS or the now Poltronsofa like the plague!!

Waited 5 months for sofa, only got it delivered because WE chased it up weekly and said we would cancel it on the 28th day after est delivery time... There was absolutely no communication from SCS , and late delivery, we had alot of stress being told one thing to another,we will never buy from this company again. Please read the reviews before buying wish we did.

The delivery men were excellent with the furniture carefully put it together. Would recommend these men

Customer service is non existent, ordered sofa on 31st August, online tracker disappeared around a week before delivery due, was called 1 day before due date it was with the courier, didnt arrive until 4 weeks later, courier informed me they never received it until the day before they delivered it. One sofa wouldnt even fit together so was taken away, still waiting over a month later for an update! After them leaving discovered the other sofa is also broken, heated seats dont work, smell of electrical burning coming from it and I have to wait a month for someone to even come look at it!! So basically all unfit for purpose, cant get a response from anyone,keep being passed from one person to the next .. completely lost the faith!

Waited 5 months to get sofas, after 4 weeks of me calling/visiting store to get update on delivery as no one was calling me back, sofas finally got delivered this week over a month late - BUT one item broken and 2 parts missing!!
I have no backs to the sofa and been left like this while they try to track down rest of order, again called 3 days in a row now mostly to unanswered calls and they are still looking with no update/return communication. One person said they would be picked up next day and delivered, then called 2 days later to be told still looking for items - clearly being given the run around.
I have a young autistic child at home and been left with unsafe sofas with wires loose and metal spikes hanging out with no end in sight.
Left numerous calls and a voicemail to request a refund now and sofa collection as service has been beyond due care but still no response - will be taking further action if no compliance.

DO NOT ORDER from these people

Sofa: was actually 2 x reclining chairs, basically we got what we ordered, BUT…I would seriously question the quality of the example in the showroom compared to what we received…the later being of lesser quality. Within 24 hours we have square panels appearing where the heat panels are located, within a week there are signs of wrinkles in the leather, really not the best quality, and they were not cheap! Lets see how they go

Delivery: up into North east Scotland not the best, staff at Aberdeen SCS were as helpful as they could be. Mh carriers Handled this and the difference between the help from the branches were chalk and cheese,,, Aberdeen very blunt and to the point, Inverness Nice and helpful

Fantastic new modern showroom, with a large display of quality sofas at reasonable prices. Professional service from Derek who made the process very simple

I had Sam serving us today and couldn’t fault him at all. He went through all the different designs/colours for the sofas, he spent the time to show us how they work and letting us sit on them. He offered a coffee and water and was very accommodating to our requests, Sam went above and beyond. We bought a brand new sofa and over the moon with it.

AVOID, Purchased a sofa and 2 chairs in September. I did not receive a estimated delivery date, Just that it will be delivered before Christmas. There as been no communication from the company at all and I have been phoning them numerous times to get an idea when it might arrive, Was told it will be next week but it still has not been delivered. Theres no direct contact email address for support, just a telephone number that keeps you on hold for ages. Use a different company.