Not happy with my order as there is no proper process as the delivery person says there is problem with the product how can they send it to me . Looks like there is no quality control department in Sc... See more
Company replied
Location
Switch locationUnit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH London, Essex,, GB
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See what reviewers are saying
Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier. The sofas are beautiful made and just what I ordered. Delivery people were quick in put... See more
Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year pa... See more
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing Sofa arrived on time and date expected Delivery driver was very efficient... See more
Company details
About poltronesofà - Beckton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH, London, Essex,, United Kingdom
- 020 8709 1880
4.0
Great
1K reviews
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Great service
Gentleman called Yasser @Beckton SCS store was very professional in his mannerism and helped my elderly mother to purchase the right product she needed for her needs. For that I thank you and keep that level of customer service ongoing
August 26, 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Appalling service
I spoke to SCS staff multiple times via telephone and each staff member failed to tell me as the delivery address had changed my sofa delivery date had been cancelled. Instead I was constantly told I’ll get an appointment slot the evening before. After hearing nothing on the day of expected delivery I was then told there was no delivery date. It’s been a terrible experience and now I have to wait another month before delivery. The worse part is the SCS store local to me is constantly being refurbished so it’s impossible to even speak to a member of staff face to face.
August 17, 2024
Unprompted review
Reply from poltronesofà - Beckton
Good Afternoon Yvette,
Thank you for your review and I hope you are well.
Firstly, please allow us to apologise for the negative experience you have had with us regarding your delivery.
Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and look into this further for you.
Many Thanks
Kind Regards
Beth
Customer Experience | ScS
Sofa Purchase
Recently purchased a sofa chair and a foot stool from SCS Becton, excellent service from Mohammed, was very helpful, I would totally recommend their products and services.
July 22, 2024
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Unprofessional service
Beautiful Sofa set but experienced unprofessional service.
**Updated Version**
I ordered my new corner sofa set and foot stool in December 2023. It was delivered in March 2024 but the foot stool was in the wrong colour. It was meant to be re-ordered in the right colour and be delivered in late June/early July 2024 but this was not done. After placing a formal compliant I managed to finally get a new foot stool delivered this week in the right colour matching the sofa set.
My experience with SCS has not been too great because of the disappointment experienced with the foot stool error. Nevertheless I am really happy with the sofa set; its beautiful and in the perfect colour. I would have given the review a 5* if it wasn't for the mix up.
July 3, 2024
Unprompted review
Reply from poltronesofà - Beckton
Good Morning Lilly,
I hope you are well and thank you for taking the time to leave us your review.
I can see from the notes on your order that a footstool has been arranged to be delivered for you so I am very sorry if you have not received any communication from us regarding this.
I have passed a message onto the store and asked that they get in touch to confirm when this will be with you.
Take care and we look forward to speaking with you soon.
Kind Regards
Lynsey
Customer Experience | ScS
The gentleman Mr Narender who helped me…
The gentleman Mr Narender who helped me to make the purchase and he has a lot of patience !!!!
July 24, 2024
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Yasser/Beckton Branch
Amazing service from Yasser at the Beckton branch that assisted us within the first 5mins and managed to sell us a whole set of sofas! Lovely brother!
July 20, 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Your sales person got what I wanted
July 14, 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ordered sofas and flooring worth £3,000…
Ordered sofas and flooring worth £3,000 in November 2023.
We are now in July 2024 and I am still having issues, I have been promised call backs, and to be kept updated, and I’m still waiting.
Have just asked for a surveyor to visit because the flooring in the hallway now has a gap, and have been told they don’t do flooring anymore. SCS you have won. I give up.
November 16, 2023
Unprompted review
Reply from poltronesofà - Beckton
Good Afternoon Lillian,
I hope you are well and thank you for your review.
I am very sorry to see that you have ongoing issues with your order from us.
Please feel free to email us at socialmedia@scs.co.uk, along with a screenshot of your review and your order number or address and postcode so that we can take a look.
Kind Regards
Lynsey
Customer Experience | ScS
Very polite and friendly staff
July 9, 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Best Experience
The staff were friendly and assertive, the shop had a warming atmosphere.
There was a wide range of sofas to choose from.
The prices visible and displayed clearly.
June 30, 2024
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Everything about this outfit is wrong!
Everything about this outfit is wrong. They say one thing and do the opposite thing.
Bought a display sofa, I was promised it would be moved to the back of the shop. I visited the store in Beckton and guess what? It's still on display and not covered up as promised.
This is terrible customer service and they don't do what they say they are going to do.
Second failure within weeks of each other.
June 27, 2024
Reply from poltronesofà - Beckton
Good Afternoon Runu,
Hope you are well? Thank you for taking the time on leaving us a review today,
I am so sorry to hear about this, I can understand the frustration this may have caused for you to be promised your purchase would be wrapped ready for your delivery.
I have currently sent this as feedback to the current store to confirm this has now been wrapped ready for your delivery.
Please if need any further assistance regarding your delivery or your order. Please don't hesitate to contact our customer support team on 0191 731 3300.
Kind Regards,
Kayleigh
Customer Experience | ScS
Very nice man helped a lot
July 5, 2024
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I haven’t recieved my order and no one…
I haven’t recieved my order and no one will give me an update!! This is a disgusting company
Reply: You said that you sent me a an email but I haven’t recieved anything !!! This is such torture. I ordered my sofa in February and now I’m in June with NOOOO UPDATE!!!! Please be aware of this company!
February 7, 2024
Reply from poltronesofà - Beckton
Good Morning Mrs Ahmed,
I hope you are well and thank you for your 1* review.
We are very sorry to see that you have not been provided with an update on your order.
I have popped you an email over this morning, to the email address on the order, if you would like to take a look.
Please feel free to reply back to us if you require any further help.
Kind Regards
Lynsey
Customer Experience | ScS
Order never arrived and no one seems to care.
Ordered a Sofabed. Having waited 3 months got a voicemail the day before delivery, that the sofa had been delivered broken to distribution centre. Understandable and these things happen.
My issue is with their customer service or distinct lack of it. Today is day 5 and not a single call from them.
I have called for 5 days staraight, and it appears their customer service is nothing more than a postbox function.
Can i get some financial compensation given we've waited 12 weeks. "i'll email someone"
How do i get a refund, if i'm not happy. "I'll email someone"
Can i get a call either way by close of play. "I'll email someone - urgently".
A customer service function that is ase useful as a chocolate teapot. Anyway - maybe someone will call me, but i doubt it, they'll just keep my money, the full amount hostage and i'm forced to do all the chasing. Do yourselves a favour and go to DFS next door.
June 7, 2024
Unprompted review
Reply from poltronesofà - Beckton
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
We would always aim to ensure that our customers receive a 5* service so I am very sorry to see that this has not been the case for yourself.
Please accept my apologies that you have not received any communication as expected regarding your enquiry.
If you would like to send over a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look into this for you.
Take care and we look forward to your email.
Kind Regards
Lynsey
Customer Experience | ScS
The 2 delivery crew Stuart and Liam…
The 2 delivery crew Stuart and Liam were excellent. I was a bit apprehensive about how they would get the 3 piece into my house but they were very experienced especially Stuart who manovered the furniture into the room. All in all a great experience from purchasing the furniture and it being delivered. Keeping us informed by txt and email was great and being able to track the delivery and the crew phoning us when they were about to arrived was realy excellent well done SCS
June 8, 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A great experience
A very helpful staff member, Sam made my experience stress free & satisfying.
All my many questions were answered in a knowledgeable, friendly & patient manner.
Once my choice was made, to order was a very smooth transition. All information needed regarding my order was emailed to me immediately. I am looking forward to my delivery.
May 9, 2024
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Customer service was very good
Customer service was very good
They come and asked
I'm happy
May 7, 2024
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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