poltronesofà - Beckton Reviews 

1,122
TrustScore 4 out of 5

4.0

Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH London, Essex,, GB


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Rated 1 out of 5 stars

Not happy with my order as there is no proper process as the delivery person says there is problem with the product how can they send it to me . Looks like there is no quality control department in Sc... See more

Company replied

Rated 5 out of 5 stars

Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier. The sofas are beautiful made and just what I ordered. Delivery people were quick in put... See more

Rated 5 out of 5 stars

Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year pa... See more

Rated 5 out of 5 stars

Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing Sofa arrived on time and date expected Delivery driver was very efficient... See more


Company details

  1. Furniture Store

About poltronesofà - Beckton

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH, London, Essex,, United Kingdom

  • 020 8709 1880

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,122)

17,608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service

September 10, 2024
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

AMAZING STAFF

I had the pleasure of encountering an outstanding staff member Yasser (beckton) who truly made my visit exceptional, and I will always come back.

During my time at SCS, he went above and beyond to assist me with everything I needed. His dedication and exceptional service stood out, making my experience truly memorable. From their attention to detail to His willingness to help in any way possible, Yasser exemplified top-notch customer service.

I believe it's essential to recognize and appreciate exceptional service, and I wanted to ensure that Yasser receives the acknowledgment they deserve for making my visit to SCS truly outstanding.

Thank you for providing such a positive and memorable experience at SCS.

September 23, 2024
Unprompted review
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Shoutout to Shakil at the Beckton Branch

Great service from the salespeople at the Becton branch. Particular shoutout to Shakil at Beckton that was calm and considerate through the whole process of picking out and buying a new sofa

September 14, 2024
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Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Excellent service from staff

Excellent service from staff. They were friendly and assistive but not pushy or overbearing.

September 11, 2024
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Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

The service was excellent

The service was excellent, I was politely and warmly welcomed as soon as I walked through the door.
Great knowledge of the products.

September 11, 2024
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

good

we were in this company three days ago and a man named Yasser made our purchase easier for us, we are grateful for his help

September 9, 2024
Unprompted review
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

The staff were professional and helpful.

September 6, 2024
Unprompted review
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Really helpful staff

Shakil was really helpful, explained everything really thoroughly, showed us all the features of the sofa.

Thank you again Shakil you was a great help

September 13, 2024
Unprompted review
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Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

David provided exceptional service and…

David provided exceptional service and had vast knowledge to help me purchase a sofa to my liking.

September 12, 2024
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

We received a warm welcome from Dan

We received a warm welcome from Dan
The staff are very knowledgeable about the products,The Salesman took time to explain everything when we were doing the finance,all questions i asked were answered honesty.I had a great experience.

September 3, 2024
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Great customer service - Beckton

Yasser and D were very helpful and very friendly. They gave us their time and time alone which was perfect.

September 3, 2024
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

The salesman

The salesman, David was Extremely helpful and wasn't pushy at all.
The manager who we negotiated the final price was very professional and helped me get the right price.

September 3, 2024
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Excellent service

Bought the sofa from them. Manager Sunjay and sales person Yassek are top level,so kind and helpful staff. Helped throughout all process of choosing the furniture and closing the sale. Will definitely recommend the store to everyone, and will use them again. Was a pleasure and grea experience in this shop.
100% recommending.

September 7, 2024
Unprompted review
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

I was treated very good and my…

I was treated very good and my questions were answered to detail and I was helped amending my order to get it accurate

August 31, 2024
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Shout out to Sam

Excellent service, massive shout out to Sam who went above and beyond to help us find our perfect sofa. Would highly recommend ScS

September 7, 2024
Unprompted review
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Thank you Yasser at SCS Beckton

I had not heard about SCS and we had just visited the DFS furniture store next door. Immediately we walked into the SCS store at Beckton, we were greeted with a clean, wonderfully smelling atmosphere/showroom. When we tested their furniture, they are actually very well made and very comfortable. The prices were not so expensive for the quality I was seeing. It was difficult to decide on a sofa. As soon as we walked in, Yasser welcomed us to warmly and even gave us a free measuring tape - very handy for all the measuring we had to do to pick the right sofa for our living room. Yasser was patient and responded to all our questions. It was definitely a personalised service as he was always near by checking if we had any questions or problems. Yasser was professional all through. We actually visited the store 3 times before making a decision and each time, YASSER welcomed us warmly and assured us no rush to make a decision. I would also like to thank the entire staff at the SCS store at Beckton, they were all welcoming and nice. I don’t remember the supervisor’s name but he was very friendly and polite. We were told the company has been rebranded and all the furniture at the showroom are new designs which we are happy about. Thank you Yasser for helping us make a decision on our sofa. Thank you also for all the hot drinks and water you kindly offered us!! We look forward to receiving our furniture in 6-8 weeks. Thank you from Dapo and family.

September 5, 2024
Unprompted review
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

My husband and I visited the ScS store…

My husband and I visited the ScS store in Beckton on Tuesday where we were met with a lovely welcome from Sam. He was so attentive throughout our visit answering our questions, giving us information and he also gave us a very useful measuring tape. We had a good idea what we were looking for and were able to look around at our leisure with Sam available with his expert knowledge as required. We left having ordered a lovely sofa being made specially for us, thank you Sam at Beckton.

March 9, 2024
Unprompted review
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Unparalleled customer service

Yasser and Dardan were amazing and really helpful. They didn’t rush me, and gave me ample space and time. Definitely recommend.

September 3, 2024
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 4 out of 5 stars

Sofa buyers

Me and my family went to look after the new sofa. The staff was very patient during our deceitful period. Narender spends all that time with us answering questions. Thank you, Narender. Dominik with family.

August 29, 2024
Unprompted review
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Absolute game changer

I went into SCS in Beckton having just had a very poor and uninspiring experience at DFS next door but was ready to buy a couch there. I walked into ScS and never looked back. The store is amazing, calm, lovely music, it even smells nice, and very stylish Italian furniture. ScS has really upped its game. And Sam who helped me buy a couch there could not have been more pleasant and helpful - a truly lovely man. DFS better watch out, I bought a couch at ScS which was more expensive than DFS, and I would recommend you go to ScS in Beckton for the customer service and products.

August 29, 2024
Unprompted review
poltronesofà - Beckton logo

Reply from poltronesofà - Beckton

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

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