poltronesofà - Bedford Reviews 

1,497
TrustScore 4.5 out of 5

4.7

Interchange Retail Park, Ampthill Road, MK42 7AZ Bedford, Bedfordshire,, GB


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Rated 5 out of 5 stars

Was greeted as soon as we entered the store by the very friendly and helpful assistant named Vanita who explained everything we needed to know about the store. We already knew the sofa we wanted so Va... See more

Rated 5 out of 5 stars

The delivery drivers were great, called in advance, friendly and quick.. sofa is beautifully made, fine detail on point! Needed to turn my corner sofa from a 2by2 to 1by3 and needed another cable... See more

Rated 3 out of 5 stars

We were told there wasn’t a lighter colour than beige for the suite we were buying After ordering I found out online there was a light beige so went into the store They said we would have to pay a... See more

Company replied

Rated 5 out of 5 stars

From the moment we walked into poltronesofa Bedford store, we felt welcomed. Staff were very friendly. AJ was the customer service person that delt with us. He invited us to look around, he gave us... See more


Company details

  1. Furniture Store

About poltronesofà - Bedford

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Interchange Retail Park, Ampthill Road, MK42 7AZ, Bedford, Bedfordshire,, United Kingdom

  • 01234 229070

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,497)

17,433 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks for your help !

Very happy with our experience today, Nathan assisted us today and helped us sort out our payment. Very thankful for this and do recommend shopping here.

Thanks

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Couldn’t fit through door- salesman lied

Told us that our sofa would fit through a standard door and it doesnt. So now having to pay extra for someone to come and break down the sofa further so it fits through the lounge door.
Awful service and I will be invoicing scs to pay for the breaking down as the salesman assured us it would fit.

June 9, 2025
Unprompted review
poltronesofà - Bedford logo

Reply from poltronesofà - Bedford

Good Morning AJ,

Thank you for taking the time to leave us your review, I hope you are well.

We are very sorry to read about your delivery experience and that this was deemed as non-fit by the crew who attended.
Should you need to discuss this further you can reach out to the store directly on 0123 422 9070.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

As soon as I walked in I was met by…

As soon as I walked in I was met by Nathan the store manager who was very friendly, polite and helpful. He was very reassuring throughout the process and made me feel at ease. Which made the whole process very smooth. I left the store very happy with my new purchase. Thank you ⭐️

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Nathan the manager at Bedford was such a nice genuine guy who gave us all the time we needed in choosing the right sofa. Great communication with delivery times, and nice friendly and helpful delivery staff. The sofa and chair look amazing! Very pleased we chose ScS!

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Spectacular service we received

From beginning to end, Raz and Vanita were absolutely amazing. I had a brilliant experience. The staff were exceptional and very professional, provided me with a very clear explanation of each range.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

I returned to the store today after my…

I returned to the store today after my first consultation with Nathan, 2 days previous. I decided to purchase the sofa which I discussed with Nathan at my first visit. I was very pleased to be able to be served by Nathan again because he was very polite and helpful as well as knowledgeable about the products.

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

Simon and Chris where absolutely…

Simon and Chris where absolutely amazing! on time, really friendly, efficient and funny - despite being on a busy schedule they took the time to ensure the sofa was in the perfect position and had a little chat with my partner and I! Efficient, friendly service by two lovely gentlemen! Thanks both!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery

The gentleman who delivered the sofas were excellent, professional, helpful and nice. They are a credit to your company. The delivery was quick with minimal fuss and distruption.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Helen

Great team delivered my sofas.
Put together promptly and explained about fabric care.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

ScS Bedford - thanks to Vanita & Raz

Vanita and Raz at the Bedford store made us so welcome. Nothing was too much trouble and they spent a lot of time with us helping us get our order right.
Delivery was 3 weeks before expected date the only problem was we were going to get a time slot for delivery but didn't it just turned up on the designated day. As it happened there were no parking problems but could have had a problem not having a time slot.
We needed some after sales service as one side of the 2 seater sofa was loose. All handled very professionally and sorted. Thank you ScS and Raz and Vanita. Well done.

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sofa Purchase process.

My wife and myself visited the Bedford retail park - nice modern showroom plenty of choice- Chris the salesman was a pleasure to deal with, very helpful and knowledgeable. (I would like to add that NO salesperson would have been able to sell me the addition care package) fingers crossed that everything goes as well when we get the sofas.

April 19, 2025
Rated 5 out of 5 stars

I was served by think his name was Raz

I was served by think his name was Raz? He was very helpful and had a lot of knowledge plus he placated my 81yr old mother by showing her the underneath of the chair! I can’t wait to receive my new sofa.

I may need the details of who you use to dispose of old sofa’s if you could please provide that.

Many thanks
Jeanette

April 25, 2025
Rated 1 out of 5 stars

Ordered a corner sofa after being told…

Ordered a corner sofa after being told it was modular, so should be easy to deliver. On the day of delivery it wouldn’t fit through the door as not modular. Was told by delivery crew we would be contacted within 24-48 hrs. Needless to say we contacted scs to complain and was told they do not contact us but we have to contact a person to dismantle the sofa to rebuild at an extra cost of £150. Thank you scs.

April 22, 2025
Unprompted review
poltronesofà - Bedford logo

Reply from poltronesofà - Bedford

Good Morning Mr Welch

Thank you for taking the time to leave you're review today.

I am sorry to hear the furniture you had purchased in store had arrived being none modular after being told by our in store staff it would be a modular sofa which you had been looking for at the point of sale leading to the delivery crew reporting this concern for you without a follow up call.

Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and look into this further for you.

Thank You
Bradley - ScS Social Media

Rated 5 out of 5 stars

Great service and very good salesman

Great service and very good salesman, he listened to exactly what we required and very helpful, dissapointed and disgusted though when I can spend £13.00 on a pizza it's delivered free yet Spend over 3 grand with SCS I have to pay £119.00 delivery charge

April 24, 2025

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