Fantastic service, had great communication from the team, both from the sales team when buying and on the delivery day, the guys (Alex and Jakob) even called me an hour beforehand to let me know they were en route and to clarify exactly where it would go etc. to ensure smooth delivery (we’re in a townhouse so had to go upstairs). They were polite, professional and the whole thing was done with both sofas in and working in 20 minutes. Brilliant example of how to operate. Thank you!

Calm supportive customer care and great showroom. Raz was excellent. Looking forward to the arrival of the many sofa’s we purchased!

The whole process was just easy and the Bonaci delivery drivers were really nice and helpful

The staff are incredibly helpful and patient. Even though it was nearly closing time I was not rushed into making a decision.

Nathan listened carefully to my needs and was able to suggest another sofa to the one i was looking at which met them better.
I wanted better lumber support as well as a high back and neck support. You have one which was adjustable so it was perfect.
The heated seat was a bonus.

My furniture was delivered no complaints on furniture but the delivery guys damaged my walls have emailed pictures to company but no response what so ever

We have always found the furniture at SCS to be very high quality and hard wearing and have bought a couple of sofas and chairs from them.
Our latest purchase is yet another great piece of furniture.
The service in store was excellent and the delivery was made exactly at the time provided, what more could you ask for.
I highly recommend SCS

Good service. Very professional

Merv and David where amazing, very polite and punctual.

They made sure we were satisfied with every aspect of the delivery and instalation before they left and took all the packaging away with then.

Unfortunately we can’t recommend ScS sofas and actively advise you stay away.

Currently in the process rejecting our new sofa after a week due to poor quality with faults all over and safety issues with no reply from ScS customer service after writing a formal rejection.

We ordered a Cornetto Sofa in January to replace our old Sofa with the delivery date of March which we were fine with. the option we selected was a large three seater with a corner storage and sofa bed. We went home and measured up, took pictures and returned to talk to the staff member showing these pictures and sizes who mentioned all would be fine as the sofa broke down to get it through a standard door but if they couldn’t they had a specialist service which we would have to pay for to have the sofa dismantled further to get it in.

It came to the day of delivery and two men turned up with the sofa out still wrapped up and size it up to the door. Here they started complaining that it was too big and were more than eager to just put it on the back of the van to carry on with their other deliveries walking it back without much effort to try getting it through the door.

When I explained we had been ensured it would fit as we had measured up and shown the sales men pictures of the route in both men grumbled and started complaining that I should have some how known that it wouldn’t and stated that the ScS sales team would say anything just to make a sale.

Cue a 5 minute back and forth about how it was some how my fault that this information about it being able to be broken down to get In hadn’t made it to them too. They stated they were ‘just delivery guys’ to which I reminded them they were the ones working for ScS in their ScS branded van and that if they had issues they should take it up with their own company.

After this they did unwrap outside of the property after also explaining I had information I had seen from others who had got this sofa that it did indeed come in multiple bits to make it way in the house.

They then raced to get it in and together again leaving as quickly as possible. And I mean as quickly as possible pretty much dropping sofa care box on the sofa and running out the door while asking for a signature to prove it had been delivered.

Once we started to look around the sofa we started to notice faults and that the overall quality did not match what was in store at all. So many snags all over and quality issues of fabric to the point we have had to cover it in blankets to stop any further issues happening as we noticed that just being on the sofa was causing the fabric to get worse. The storage mechanism is flimsy and faulty to which it doesn’t close correctly and is causing the frame to crack when ever used. The sofa-bed pullout is not level so can’t be used as a sofa bed and the sofa started to ripple badly on day two.

We have since emailed ScS rejecting the sofa which is within our legal rights but have had no response. Note I’m writing this review on day three of no response.

Overall at this time of writing this review it has not been a good experience. Hopefully this can be adjusted once ScS reply and provide collection with full refund.

Sales team great, after that all down hill Iam afraid, ordered in December 2024 small corner sofa and count less times it’s been pushed back, emails saying it’s coming then it’s not😩

Estimated dates yes but not 3 + months and breached of contract!!

And still without our sofa we have deposited for.

Received my recliner arm chair yesterday after waiting 3 months
I ordered with a new employee and this his first sale.
Asked for a arm chair recliner the same as an end recliner on a sofa which was wide and asked if I could have the same width chair about 800mm wide, I was told yes
I then asked for the darkest black leather you have.
The chair that came yesterday is dark brown and skinny 500mm wide
Went back to the shop sorry there’s nothing we can do the paper works right.
Phoned SCS customer service used option 1 for a phone back never received a return call
Looks like I’m stuck with a brown uncomfortable chair

Had a really good experience, the member of staff who served us was very helpful and knowledgeable

Wide range of very different sofas, we had quite specific needs and found one to meet them at a reasonable price. Nathan was helpful, fun and gently persuasive without ever once trying to push us. Excellent approach, just what we needed.

My husband left a review on the 11th March. But as we are still in limbo I wanted to update. Our sofa was delivered damaged. its a corner sofa and the corner part is broken and the back moves about. It is currently held up by our wall and there is over 6 inches difference from the back of the next seat to that of the corner unit, you are unable to sit on it leaving our sofa as a 3 seater instead of 4 and very unsightly. There are some other issues with it but this is the main one. We were eventually contacted by customer service who then sent a link for us to get a technician out to decide if its a manufacturer fault or damaged in transit. WHO CARES? ITS BROKEN! The earliest appointment with a technician is 31st March. It was delivered 7th March after ordering beginning of January. We know it will take over 2 months for a replacement so we'll have a broken sofa for over 3 months. UNACCEPTABLE. Please just come and collect this sofa ASAP and gives us a FULL refund as clearly it is not fit for purpose and that is our right under the law.

Bought two sofas April 2024 for a total of £3400. What a surprise I now find that I have electrical problems with my 2 seater sofa and SCS say they are unable to repair because they no longer deal with that particular manufacturer - I have had the sofas for 11 months!!!!!’n
So what I say is be aware when buying from SCS because they may not be able to honour any insurance that you may have paid for. SCS - this is totally unacceptable.

Very good at notifying us of times for arrival, polite & respectful when actually installing new lugo corner sofa.
However I did notice that there was a significant height difference when the end chair was put against the corner chair which they also saw and they set about I thought rectifying it.
At the end I was called to review it which was visual only and the height difference seemed to have been rectified and they also showed me how the power recliners worked.
I signed the paperwork and they cleared up and left quiet quickly I thought.
I then began to sit in the various places of the sofa. The end part in which the recliner worked then the corner unit which when I lent back the back moved and went further back than the end panel.
On further inspection the back panel was loose and floopy which signifies it was broken when installed and made to look okay for their photos.
Also the fabric sample and info has been sewn on back to front

I was given good customer service. Nathan listened to my preferences and gave good guidance. He was polite and considerate. These are valuable qualities which are appreciated!

Very efficient,nice ,friendly and they have taken care to take all of the packaging

Our shop experience was good, we weren’t rushed into making any decisions and when we left briefly to talk about it the guy was very polite. Sofa arrived much earlier than expected, which was great. Unfortunately it had been made the wrong hand but the fabulous driver guys soon moved the mechanisms around so it clipped together the right way. I was very appreciative that I didn’t have to wait for another team to come out to fix it, it was dealt with very efficiently.