We made two visits to the Bristol Imperial store and were welcomed very well. the first visit was to generally view what was available. We were helped by Joseph who was extremely helpful and was able... See more
Location
Switch locationUnit 6 The Junction Imperial Retail Park, Hartcliffe Way, BS13 7TJ Bristol, GB
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See what reviewers are saying
The showroom staff were informative and made my four visits really relaxed. I loved the selection of different colours and textures. This doesn’t seem to be promoted well on the advert?The little sof... See more
Sofa arrived ahead of time and the delivery team was quick, courteous and mindful of the house. Sofa is amazing and would recommend
I purchased my 2 seater sofa at Imperial Retail Park. Found the staff very helpful, in the manner they answered my questions. Delivery 2 gentleman who kept me informed well on the day of the del... See more
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Company details
About poltronesofà - Bristol Imperial
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 6 The Junction Imperial Retail Park, Hartcliffe Way, BS13 7TJ, Bristol, United Kingdom
- 0191 731 3300
4.6
Excellent
1K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Well laid out store no pressure on…
Well laid out store no pressure on sales. Salesman we dealt was named Steve. Store imperial park hengrove bristol
November 27, 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Hi first time have used your store very…
Hi first time have used your store very impressed the
Salesman was very helpful took me around the store with tape measures for small two seater sofa which I have to have as I am moving from house to a flat so that’s why awarded five star👍
November 22, 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very lovely lads quick safe delivery…
Very lovely lads quick safe delivery couldn't of asked for more thank you
November 22, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery driver russel and simon were…
Delivery driver russel and simon were great took all packaging with i didnt expect
November 20, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great Service
Relaxed & no pressure sale from Allan over at Bristol Imperial,through to delivery from Jayden & Alex who went the extra mile getting my sofa up to my first floor flat.
Great service from start to finish.
Thanks Nathan.
October 21, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from Simon and Russell…
Great service from Simon and Russell today delivering our furniture. Kept us informed on delivery time, friendly and helpful when arrived
November 8, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
New sofa
Daniel and Huw and other team member delivered my sofa today. Really nice men very friendly and had some banter with us. Very respectful of my home and was able to give cleaning tip's. Real credit to the company many thanks Mairead
November 8, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Furniture delivery BDW-981-759
Tracking my delivery didn't work when delivery arrived Scott and Dan worked very hard putting my furniture together, lovely guys, thank you very much Scott and Dan much appreciated.
October 31, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery service from Charlie and…
Great delivery service from Charlie and Nicky. Very pleasant and kept us informed at all times throughout the delivery process. Very impressed with SCS from start to finish. Would definitely recommend to others.
October 21, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Kept me informed right through to…
Kept me informed right through to furniture being delivered. Delivery men were very pleasant couldn't ask for anything better
October 7, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We visited the Bristol Imperial store…
We visited the Bristol Imperial store on 4th Sept. We were approached by the salesman Allan, he asked what we were looking for and advised where in the store to look, then left us to view on our own and to ask if we need any further help or information. He was extremely helpful when we wanted more information on price and delivery etc. We didn't feel under any pressure and were left to carry on viewing and making up our minds on what we wanted. He looked after us so well and gave us all the information we needed and what the next steps would be.
September 7, 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Great service, from purchasing through to delivery which was efficient. The delivery guys were friendly and polite. They removed all packaging from our furniture and took it away with them. No hesitation in using them again.
September 27, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Quality of furniture and excellent…
Quality of furniture and excellent service from delivery
September 27, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Helpful staff who listened to me and…
Helpful staff who listened to me and came up with good suggestions
September 19, 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent customer service from…
Excellent customer service from Michael. No pressure for a sales was made and all our questions were confidently answered.
September 14, 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Service wasn’t great
Haven’t received my sofa yet should be a few weeks. But the in store service I had was ok but not to say I would recommend. Wasn’t helpful with my taking a swatch home as I’d I wanted to match my walls at home with the colour but I did my own research and found out I could or a sample online. Then after purchasing my sofa which gone up about £459 for ‘foam cushions’ I was a bit unsure how it had came to this price but they lady hadn’t mentioned it.. anyway went home looked online and the lady hadn’t taken off the in the sale price. Anything for extra commission eh?! Rung customer service they sorted this out for me, but then had to return to store to edit my credit agreement. So a lot of faff, wish I had ordered online after seeing the colour just for the inconvenience I had with it all.
September 18, 2024
Reply from poltronesofà - Bristol Imperial
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that your experience with us did not meet your expectations on this occasion and please accept my apologies for this.
I can see that the price match has been applied for you and I will certainly pass on your comments to the store so that we can improve on our service moving forward.
Kind Regards
Lynsey
Customer Experience | ScS
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
great experience!
We went to the one in Imperial Retail Park in Bristol. Felt no pressure as we walked in. Got ALL the support from Allan. He made us feel super comfortable and helped us with what we were looking for. Ended up purchasing a sofa bed and the customer service received was Outstanding!
September 15, 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The salesman was very professional and…
The salesman was very professional and knew the product well
September 6, 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Too soon to rate as no delivery and no date yet
The sales rep was really good. Helpful, patient, thorough and explained everything. I would give him 5 stars. I am only giving 3 stars as you are asking for a review when I've not received my sofa, nor indeed have I received a date when this will be. I think it's therefore too early to give a final rating.
Perhaps you could let me have a date soon as so I can arrange to dispose of my old leather sofa.
Thank you
September 6, 2024
Reply from poltronesofà - Bristol Imperial
Good Morning Ms Phillips,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
I am pleased to see that you were happy with the service and we appreciate the lovely comments you have made.
Your sofa is currently estimated to arrive at our Distribution Centre around 22/11/24. Once your order is ready we will contact you closer to the time with the first available delivery date.
Should you need any help in the meantime then please feel free to contact our customer support team on 0191 7313300.
Thank you for your order with us.
Kind Regards
Lynsey
Customer Experience | ScS
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