Beautiful Italian sofa - the quality is amazing and I love it! The old stock may have some bad reviews however my Italian sofa is great. Love the quality! Delivery 4 weeks later than the expected 8 weeks but 12 weeks for a sofa of that quality is good , 8 weeks with shipping would be difficult to achieve. The emails and tracking was great the day prior and on the delivery day, delivery guys were good 👍. Happy customer

Terrible customer service. We were told we would have ‘guaranteed Christmas delivery’. We didn’t hear anything at all from SCS on the lead up to our delivery date of 20th December so we believed our sofa would arrive on this date, as we hadn’t been told otherwise (as their website states). The track my order section of their website didn’t work for us until I looked the night before our delivery date as I hadn’t received a time slot. Funnily enough, track my order started working and to our dismay this said that our sofa wasn’t even going to arrive in the distribution centre until 27th January. We were moving into a newly renovated house so had no previous furniture, so this left us with no sofa for Christmas. Had SCS kept us in the loop, as they told us they would, we would have been prepared for this. As we have 2 small children and were hosting family, we had to purchase sofas from ikea to keep us going, at an expense that we didn’t need. After this we found a Facebook group ‘SCS complaints’ and discovered many, many people in the same boat as us. We have also found out that the sofa we have purchased (Lola from Stacey Solomon range) has been discontinued so we are sceptical if it will ever even arrive. We have sent countless emails to SCS (to various different email addresses) to try to cancel this order but they don’t even have the decency to reply. On the phone they told us we can’t cancel until 28 days past our estimated delivery date. We will be cancelling on this date for sure. We would like to cancel before this so we can order from somewhere else but unfortunately SCS are being incredibly unhelpful! Avoid avoid avoid.

On our first visit to SCS Imperial Park Bristol we saw a guy called Allan. He spent a great deal of time answering all our questions & gave us time to chat to each other with all the information we needed. We didn’t purchase the two sofas & chair as we wanted to look around at other shops. He followed up with an email to us with all the info we had discussed. We have just returned to purchase all of the items after looking around at other shops & options. His service has been exceptional. I was going to wait to put a review on once we received the items but felt the review at this time should be on Allan’s service & help up to this point. We are very happy with our purchase & are looking forward to receiving our suite.

All went well at first, but the sofa that we were told would be hard wearing started to lose it's shape in less than a year. Then we found the customer service is awful. They fail to respond to emails (you have to wait on the end of a phone for up to an hour). When you do finally make contact, they get a sub-contract company to deal with any issues. The technician seemed unhelpful and ended up referring us back to SCS, so now we are stuck in an endless loop of inaction. I would recommend you avoid SCS.

Dai and Scott the delivery men for our scs delivery were fantastic. Punctual, polite and really respectful of our home.
The sofa arrived on time. Very please with the quality of the sofa.
From the ordering process to the delivery - everything was very smooth and easy

Service was excellent, extremely helpful and kind Dai and scott were most helpful

Service was excellent.
Dai and Scott were most helpful

Dai and Scott let me know when my sofas would be arriving, delivered bang in time, put them where I wanted, unpacked and placed them and took all the packaging away. Great people and very efficient

Very happy 👍👏😀

Well done both
BDW-073-759

Absolutely lovely drivers Dai & Scott delivered my sofa, they were friendly, very careful with my house and checked in with me to make sure I was happy. I wish all delivery drivers were like them.
Thank you.

Dai and Scott turn up on time very polite , unloaded furniture ,took all packing away and we were very pleased

Experience in store was great, however we never had an email confirmation. Tried emailing your customer services 3 times with no luck, still awaiting a response after 6 weeks. Hopefully the right sofa will arrive (if we ever get any sort of confirmation, at this stage I gave up chasing this up)

George was a very knowledgeable very helpful man. He answered every question asked and was professional throughout our visits. As well as the quality of the sofa he was the reason for choosing our sofa from SCS. Many thanks George.

I've not heard when my sofa will arrive, there has been no communication. It has not arrived yet. Are you assuming that I've receive it yet?

The delivery men were efficient and ensured it was carefully installed
The salesperson who sold us the sofa bed was excellent

Simon and Russell were great. They delivered it really quickly and we’ve friendly. They called with plenty of notice and didn’t cause any mess or damage

Had our furniture delivered today from SCS. Everything went as planned. A text message the night before giving us a planned delivery slot.Then a message an hour before on the morning of delivery. Delivered ontime. All packaging removed furniture assembled and tested. Thanks John and Huw.

We went into the Bristol imperial park
store just to have a look at prices for sofa beds. Got chatting to a guy called George who was extremely helpful in explaining the differences between the model types available, and although we hadn’t planned to. We bought one!

First class customer care welcomed as soon as we entered store at Imperial Park Bristol very helpful staff too ! enjoyable experience .

Well ordered my sofa 2nd sept
Paid in full in store
was told delivery middle of November
sill waiting for a email to arrange delivery
Not able to track sofa as says website
not working
and on top of this the store Where it was purchased is undergoing a six week makeover so nobody there
I have tried to email no reply requested call back three times and not one call 68 min wait on lines today so fair to say Shocking customer service
help me scs need more Communication it’s a lot of money can’t review the sofa because I haven’t even seen it🙄

Well laid out store no pressure on sales. Salesman we dealt was named Steve. Store imperial park hengrove bristol